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“Glad We Returned”

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Sheraton Kansas City Hotel at Crown Center
Ranked #12 of 109 Hotels in Kansas City
Certificate of Excellence
Illinois
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Glad We Returned”
Reviewed June 3, 2011

Our family had not stayed at this hotel for many years, and happily we were not disappoint.. We arrived Memorial Day weekend in KC by train late at night. The hotel was just short $5.00 cab ride away with luggage. We attended the Princess Diana Exhibit in Union Station which made the hotel very handy since we walked to the exhbit the next morning. Our room was ready when we arrived. I tried the quick kosik reservation sign-in, but it did not work well with 2 rooms on the reservation. No problem since there was a member of the staff right there to help. Our rooms overlooked Crown Center and the pool. Comfortable beds, very clean rooms, great bathroom vanity, and happy to have a microwave & refrig. Only 2 problems in the rooms: Get Lighter Weight and Longer Cord BLOWDRYERS & a few more towels. When I did need towels housekeeping arrive very quickly. Booking a AAA rate we had a great price with breakfast vouchers each morning. The Terrace breakfast buffet and all the hotel staff was truly great. My husband enjoyed Spectators Sport's Lounge, since he could get a quick bit to eat & their bartender who was very friendly. Dined at the SKIES and had a wonderful meal and of course enjoyed the revolving view of the KC area. My daughter & I also enjoyed the pool area after a visit by taxi to Country Club Plaza. The shops in the Crown Center mall are very limited. OVerall we when we return to KC, the Hyatt will be our first choice.

Room Tip: Book a AAA rate if you are a member.
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  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Debby5480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyMoody, Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, June 4, 2011
Thank you so much for your review. We are totally thrilled that you loved the hotel. We are also very happy that you found our staff attentive and helpful, we will make sure to pass on your comments to them. It is wonderful to read that you enjoyed the local area too. Thank you again and we look forward to welcoming you back very soon.
Best wishes.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (446)
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English first
St. Louis
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 30, 2011

A very nice hotel at Crown Center, with the Link connecting the hotel to the center and Union Station. This came in handy because it was chilly and drizzly. I stayed on the weekend and could park on the street for free (vs. $14.50 in the parking garage). The desk clerk was very friendly. Elevators can be slow. The lobby and other public areas were very attractive. The outdoor pool was heated, and the fitness room is open 24 hours. My room looked south over Crown Center, nice view. Comfortable bed, hot shower, fridge. Lots of meeting spaces. Many of the stores and some of the restaurants in Crown Center were closed by 7 p.m. I booked thru Priceline "name your own price" for $80.

Room Tip: Ask for something away from the elevators
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  • Stayed May 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dlabq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyMoody, Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, May 31, 2011
Thank you so much for your review. We are totally thrilled that you loved the hotel. We are also very happy that you found our staff great, we will make sure to pass on your comments to them. It is great to read that you enjoyed the public areas too. Thanks again and we look forward to welcoming you back to Hyatt Regency Crown Center soon.
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minneapolis, mn
1 review
Reviewed May 2, 2011

We booked in advance, never having been to Kansas City before and not knowing the location of the hotel. Found it to be perfect! Easy to get to, great staff, both at check in and concierge service. Was skeptical after reading other reviews here, however the neighborhood was not as bad as others were saying it was, the staff was very accomodating, and they have added coffee makers to the rooms. Sure, the $15 price tag for parking is a bit steep for each night, but the lot was secure and we had in and out privledges, so we were fine with it. Advance booking price was very reasonable as well. We will most certainly stay there again.

Room Tip: Book in advance for the best price.
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  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karsib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyMoody, Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, May 3, 2011
Thank you very much for your positive comments. We have a great Front Desk team and a very knowledgeable Concierge staff and I will make sure to pass along you great comments. Please, come and see us again when your travel brings you back to Kansas City.

Maurizio Orlando
Hotel Assistant Manager
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Florida
Level Contributor
266 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
Reviewed April 25, 2011

It's a great hotel. Clean. Nice rooms. Internet (costs money) which works consistently. Fairly quite. Properly stocked. Good shower pressure. Everything quick and easy with the helpful staff. Pretty much what one expects from the Hyatt. Room wasn't ready when I got there, so the front desk did some shifting around to get me in a similar room then, rather than making me wait. I really like when hotels do that.

I was a little surprised by the old school (i.e., definitely not flat and definitely not HD) TV's. Didn't really bother me, since I have old school TV's at home. But, those expecting plazma (and by reading the reviews, that's more than a few) won't find them here, at least not in the room I had.

Only real issue is that there just isn't much within safe walking distance. The Link -- overhead skywalk which keeps hotel guests and the homeless from mingling on the sidewalks -- only goes to another hotel and a little mall serving Hallmark world headquarters. One can get a decent sandwich and a reasonably priced drink there, but he or she had better get there early. Most everything is closed by 6:00pm and by 7, it's locked up tight as a drum. This could explain the $5 domestic beer cans in the hotel bar.

  • Stayed April 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Klomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyMoody, Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, April 26, 2011
Thank you for your feedback regarding your recent visit at Hyatt Regency Crown Center. I am so pleased that the Front Desk Staff was able to accommodate you quickly into a guest room when your original room was not ready. I am glad you enjoyed your room accommodations. It is in our future plans to upgrade the televisions to flat screens. The Plaza and The Power and Light District are other area attractions that are a reasonable cab ride from the hotel. The restaurants and stores stay open much later. Thank you again for your comments and we look forward to your next visit.
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Washington DC, District of Columbia
Level Contributor
42 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 10, 2011

Received an excellent rate of $75 for this hotel on Priceline. I was a bit worried about the location of the hotel, since it is not right downtown, but it was only an $9 cab ride to downtown and the Power Light District. Rooms have been renovated nicely, however you can tell that this is a dated hotel based on the lobby and hallways. I would recommend this hotel.

  • Stayed March 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HUTraveler02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyMoody, Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, April 21, 2011
Thank you for the recommendation and for taking the time to let us know about your experience.
We, at Hyatt, are always happy to receive such valuable feedback.
Congratulations on receiving such an excellent rate.
We hope to see you again very soon.

Maurizio Orlando
Hotel Assistant Manager
Hyatt Regency Crown Center
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migajon23
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 4, 2011

The staff is extremely friendly. From the valet guys to the front desk people. All really friendly and helpful. Gym room was good, had a decent amount of cardio machines. Provided shuttle to the P&L District. Perfectly situated in between the P&L District and the Country Club Plaza area.

Room Tip: Used Priceline to book this room
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Stayed April 2011, traveled as a couple
Helpful?
Thank migajon23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyMoody, Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, April 6, 2011
Thank you for your wonderful comments about Hyatt Regency Crown Center, we will make sure to extend your comments to our Valet team and Front Desk. Hyatt Regency Crown Center is in fact in a great position and we are within a short distance to the Power & Light district and the upscale shops and restaurants of the Country Club Plaza. We are looking forward to have you as a guest again during your next visit to Kansas City.
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Tampa, Florida
Level Contributor
292 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
Reviewed March 26, 2011

Stayed for 3 nights while on business. Rooms were a little dated with the old TVs in room. Smelled cigarette smoke coming from the room next door even though I wasn't on a smoking floor. Restaurant didn't open until 6:30 am making it difficult to eat before an early moring meeting. There is a coffee stall next to it for danish and coffee prior to the restaurant open but it wasn't open late afternoon. You had to get your own newspaper in the lobby each day - no room delivery. Parking is $15 self or $19 valet per day. Not the type of experience I expected from a Hyatt.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 57Lulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyMoody, Manager at Sheraton Kansas City Hotel at Crown Center, responded to this review, March 29, 2011
Thank you for your suggestions concerning your recent stay. We take all guest feedback seriously and have made note of your review. In regards to the availability of the daily newspaper, as a Four Green Key hotel, we have discontinued blanketed room deliveries. However, delivery to individual guest rooms is available upon request.

We apologize for the inconvenience you encountered with the smoke from the adjacent guest room. We currently have one Smoker Friendly floor and the next time you experience this discomfort on a non-smoking floor, please notify hotel management promptly. We will remedy the situation immediately.

We would like to welcome you back to the Hyatt Regency Crown Center and thank you for your business.
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Additional Information about Sheraton Kansas City Hotel at Crown Center

Property: Sheraton Kansas City Hotel at Crown Center
Address: 2345 McGee St, Kansas City, MO 64108-2604
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Kansas City
#6 Luxury Hotel in Kansas City
#8 Romantic Hotel in Kansas City
#17 Family Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Kansas City Hotel at Crown Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
Sheraton Kansas City Hotel at Crown Center is located downtown near the Kauffman Performing Arts Center and other attractions. Our hotel has 5 on-site dining options and high speed internet access. ... more   less 
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Also Known As:
Sheraton Kansas City Hotel At Crown Kansas City
Hyatt Regency Kansas City
Hyatt Kansas City

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