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“Location can't be beat”

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Sheraton Kansas City Hotel at Crown Center
Ranked #11 of 109 Hotels in Kansas City
Certificate of Excellence
Reviewed May 30, 2011

A very nice hotel at Crown Center, with the Link connecting the hotel to the center and Union Station. This came in handy because it was chilly and drizzly. I stayed on the weekend and could park on the street for free (vs. $14.50 in the parking garage). The desk clerk was very friendly. Elevators can be slow. The lobby and other public areas were very attractive. The outdoor pool was heated, and the fitness room is open 24 hours. My room looked south over Crown Center, nice view. Comfortable bed, hot shower, fridge. Lots of meeting spaces. Many of the stores and some of the restaurants in Crown Center were closed by 7 p.m. I booked thru Priceline "name your own price" for $80.

Room Tip: Ask for something away from the elevators
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  • Stayed: May 2011, traveled solo
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Thank dlabq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyMoody, Manager at Sheraton Kansas City Hotel at Crown Center, responded to this reviewResponded May 31, 2011

Thank you so much for your review. We are totally thrilled that you loved the hotel. We are also very happy that you found our staff great, we will make sure to pass on your comments to them. It is great to read that you enjoyed the public areas too. Thanks again and we look forward to welcoming you back to Hyatt Regency Crown Center soon.

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1,550 - 1,556 of 1,714 reviews

Reviewed May 2, 2011

We booked in advance, never having been to Kansas City before and not knowing the location of the hotel. Found it to be perfect! Easy to get to, great staff, both at check in and concierge service. Was skeptical after reading other reviews here, however the neighborhood was not as bad as others were saying it was, the staff was very accomodating, and they have added coffee makers to the rooms. Sure, the $15 price tag for parking is a bit steep for each night, but the lot was secure and we had in and out privledges, so we were fine with it. Advance booking price was very reasonable as well. We will most certainly stay there again.

Room Tip: Book in advance for the best price.
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  • Stayed: April 2011, traveled as a couple
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Thank karsib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyMoody, Manager at Sheraton Kansas City Hotel at Crown Center, responded to this reviewResponded May 3, 2011

Thank you very much for your positive comments. We have a great Front Desk team and a very knowledgeable Concierge staff and I will make sure to pass along you great comments. Please, come and see us again when your travel brings you back to Kansas City.

Maurizio Orlando
Hotel Assistant Manager

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Reviewed April 25, 2011

It's a great hotel. Clean. Nice rooms. Internet (costs money) which works consistently. Fairly quite. Properly stocked. Good shower pressure. Everything quick and easy with the helpful staff. Pretty much what one expects from the Hyatt. Room wasn't ready when I got there, so the front desk did some shifting around to get me in a similar room then, rather than making me wait. I really like when hotels do that.

I was a little surprised by the old school (i.e., definitely not flat and definitely not HD) TV's. Didn't really bother me, since I have old school TV's at home. But, those expecting plazma (and by reading the reviews, that's more than a few) won't find them here, at least not in the room I had.

Only real issue is that there just isn't much within safe walking distance. The Link -- overhead skywalk which keeps hotel guests and the homeless from mingling on the sidewalks -- only goes to another hotel and a little mall serving Hallmark world headquarters. One can get a decent sandwich and a reasonably priced drink there, but he or she had better get there early. Most everything is closed by 6:00pm and by 7, it's locked up tight as a drum. This could explain the $5 domestic beer cans in the hotel bar.

  • Stayed: April 2011, traveled on business
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Thank Klomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyMoody, Manager at Sheraton Kansas City Hotel at Crown Center, responded to this reviewResponded April 26, 2011

Thank you for your feedback regarding your recent visit at Hyatt Regency Crown Center. I am so pleased that the Front Desk Staff was able to accommodate you quickly into a guest room when your original room was not ready. I am glad you enjoyed your room accommodations. It is in our future plans to upgrade the televisions to flat screens. The Plaza and The Power and Light District are other area attractions that are a reasonable cab ride from the hotel. The restaurants and stores stay open much later. Thank you again for your comments and we look forward to your next visit.

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Reviewed April 10, 2011

Received an excellent rate of $75 for this hotel on Priceline. I was a bit worried about the location of the hotel, since it is not right downtown, but it was only an $9 cab ride to downtown and the Power Light District. Rooms have been renovated nicely, however you can tell that this is a dated hotel based on the lobby and hallways. I would recommend this hotel.

  • Stayed: March 2011, traveled with friends
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Thank HUTraveler02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyMoody, Manager at Sheraton Kansas City Hotel at Crown Center, responded to this reviewResponded April 21, 2011

Thank you for the recommendation and for taking the time to let us know about your experience.
We, at Hyatt, are always happy to receive such valuable feedback.
Congratulations on receiving such an excellent rate.
We hope to see you again very soon.

Maurizio Orlando
Hotel Assistant Manager
Hyatt Regency Crown Center

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Reviewed April 4, 2011

The staff is extremely friendly. From the valet guys to the front desk people. All really friendly and helpful. Gym room was good, had a decent amount of cardio machines. Provided shuttle to the P&L District. Perfectly situated in between the P&L District and the Country Club Plaza area.

Room Tip: Used Priceline to book this room
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Stayed: April 2011, traveled as a couple
Thank migajon23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyMoody, Manager at Sheraton Kansas City Hotel at Crown Center, responded to this reviewResponded April 6, 2011

Thank you for your wonderful comments about Hyatt Regency Crown Center, we will make sure to extend your comments to our Valet team and Front Desk. Hyatt Regency Crown Center is in fact in a great position and we are within a short distance to the Power & Light district and the upscale shops and restaurants of the Country Club Plaza. We are looking forward to have you as a guest again during your next visit to Kansas City.

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Reviewed March 26, 2011

Stayed for 3 nights while on business. Rooms were a little dated with the old TVs in room. Smelled cigarette smoke coming from the room next door even though I wasn't on a smoking floor. Restaurant didn't open until 6:30 am making it difficult to eat before an early moring meeting. There is a coffee stall next to it for danish and coffee prior to the restaurant open but it wasn't open late afternoon. You had to get your own newspaper in the lobby each day - no room delivery. Parking is $15 self or $19 valet per day. Not the type of experience I expected from a Hyatt.

  • Stayed: March 2011, traveled on business
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Thank 57Lulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyMoody, Manager at Sheraton Kansas City Hotel at Crown Center, responded to this reviewResponded March 29, 2011

Thank you for your suggestions concerning your recent stay. We take all guest feedback seriously and have made note of your review. In regards to the availability of the daily newspaper, as a Four Green Key hotel, we have discontinued blanketed room deliveries. However, delivery to individual guest rooms is available upon request.

We apologize for the inconvenience you encountered with the smoke from the adjacent guest room. We currently have one Smoker Friendly floor and the next time you experience this discomfort on a non-smoking floor, please notify hotel management promptly. We will remedy the situation immediately.

We would like to welcome you back to the Hyatt Regency Crown Center and thank you for your business.

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Reviewed March 22, 2011

We stayed here this past weekend while in town for a wedding. Our stay was very enjoyable and it included a free breakfast each morning.

Room: Very clean and neat. We had a fridge in the room so we could keep some diet cokes and bottled water cold, which was a nice bonus. Bathroom was great because it was divided into two: one part containing the shower and toilet and the second part (separated by a door) which had the vanity and sink, and then there was a door separating all of this from the bedroom. This was a great setup for two people trying to get ready at once. We requested a "quiet" room and were truly granted this request. Our room was at the end of the hallway and it was nice and quiet.

Bed: We had a king-size bed which was quite comfortable. The bed is definitely soft, but this didn't bother us. Others in our family said it was too soft, but that's really a matter of preference. The pillows were a bit oddly sized, not a standard, but smaller than that. They seemed to feather pillows which we enjoyed.

Breakfast: On Saturday and Sunday morning the breakfast really good. We opted for the breakfast brunch and it consisted of oatmeal, scrambled eggs, bacon, scrambled eggs with spinach, sausages, pancakes and LOTS of different fruits and pastries. Also, there was a huge assortment of cereals and all types of milk, including soy. We were really impressed with the quality of the food. Service was also good.

Overall: I'd DEFINITELY stay here in the future!

  • Stayed: March 2011, traveled as a couple
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Thank Islands0821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyMoody, Manager at Sheraton Kansas City Hotel at Crown Center, responded to this reviewResponded March 24, 2011

On behalf of the staff and management of Hyatt Regency Crown Center, it is with sincere pleasure that we thank you for the wonderful compliments you gave us. We have passed along your positive comments to our Food and Beverage Department and also to the Front Desk. We sincerely hope that you will return, as it will be a privilege to have you as our guest again. Thank you!

Sincerely,

Maurizio Orlando
Hotel Assistant Manager

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Additional Information about Sheraton Kansas City Hotel at Crown Center

Address: 2345 McGee St, Kansas City, MO 64108-2604
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Kansas City
#6 Luxury Hotel in Kansas City
#8 Romantic Hotel in Kansas City
#16 Family Hotel in Kansas City
Price Range: $179 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kansas City Hotel at Crown Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
Sheraton Kansas City Hotel at Crown Center is located downtown near the Kauffman Performing Arts Center and other attractions. Our hotel has 5 on-site dining options and high speed internet access. ... more   less 
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Also Known As:
Sheraton Kansas City Hotel At Crown Kansas City
Hyatt Regency Kansas City
Hyatt Kansas City

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