Housekeeping skipped my room in the morning. I returned at 3pm and found the room as I had left it. I went to the front desk and specifically asked for housekeeping to service the room. Returned again at midnight and the room remained as I left it. The front desk clerk did write my room number on a daily log sheet so I know it wasn't simply forgotten the second time around - housekeeping just apparently refused to do it.
Fortunately, I was traveling alone and got through two days on the towels in the room. For a larger group of two or more people, this would have been a BIG problem.
I left this hotel after the second night and moved to the less expensive Hilton a bit closer to the airport. The Hilton is at least as nice as the Embassy Suites and MUCH less expensive. Also, I may have an unusual room at the Hilton, but it's about the same size as the space I had at the Embassy and includes a sofabed plus a king with a lot of room between them.
For my money, I'd never again try the Embassy.
- Official Description (provided by the hotel):
- The Embassy Suites Kansas City - International Airport hotel is located just five minutes south of Kansas City International Airport via complementary shuttle and within 20 minutes of most of Kansas City's businesses and corporations. Our Kansas City Airport hotel is a full-service, upscale, all-suite hotel with amenities and location make us ideal for the leisure and business travelers. Guests enjoy free cooked to order breakfast snacks and drinks at our complimentary Evening Reception, fitness center and business center.Nearby attractions include Zona Rosa Shopping & Entertainment District, Tiffany Greens Golf Course, The National Golf Course, Tiffany Hills Sports Complex, Country Club Plaza, Hallmark Visitors Center, Kansas Speedway, Arrowhead Stadium, Kaufman Stadium, Sprint Center, Kansas City Convention & Entertainment Center, Kemper/Hale Arena, Kansas City Zoo and more. ... more less
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- Also Known As:
- Embassy Suites Kansas City - International Airport Hotel Kansas City
- Kansas City Embassy Suites