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Reviewed April 13, 2012

Very comfortable and well-equipped rooms, friendly staff. Location is somewhat isolated if one doesn't have a car, but hotel shuttle service is accommodating. Somewhat irritating that hotel charges for Internet access in the rooms, and supposedly free WiFi in public areas didn't seem to work. Breakfast buffet could use a little more creativity - exact same offerings two days in a row, and food was not hot.

  • Stayed: April 2012, traveled on business
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Thank todste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2012

We have stayed at the Embassy Suites in the Plaza of Kansas City, Overland Park,KS and Downtown Omaha, NE. This stay was to celebrate our anniversary so we were wanting the same experience and service we had on our previous stays. We got the service, but not the experience. The room was "just ok". It was clean and nicely appointed, but no "wow" factor. The bathroom was efficient, but small. We advised the front desk that we were staying for our anniversary and there was no acknowledgement of it. We weren't expecting anything free or any type of special treatment and we certainly didn't get any. The breakfast area was very small and the food was not nearly as good as what we've had on the Plaza or in Omaha. It was just okay and not many choices. We probably wouldn't stay here again.

  • Stayed: March 2012, traveled as a couple
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2  Thank thesmithskc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2012

We have stayed here several times when we had a morning flight out of KCI. The front desk is always warm and friendly. The Happy Hour and breakfast are always great and the shuttles are timely and the drivers have been really friendly and helpful each time we stay.

Room Tip: We like rooms on the upper levels
  • Stayed: January 2012, traveled with friends
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1  Thank gayla59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2012

Embassy Suites are known for their spacias rooms which are really two room suites, and this property is no different. mini fridge, sink, and micro in living room area and separate spacious bedroom. Comfy bed and FREE happy hour and made to order breakfast! Parking is also plentiful and free. Great fitness area and pool, too. You can't beat this hotel if you need to catch an early flight the next morning...hotel shuttle to KCI leaves every 15 mins. Internet is $9.95/day unless you are Hilton Gold or PLatinum.

I booked on Priceline for $50! Again, great deal. Highly recommend.

Room Tip: Ask for a upper level room facing airport if you like watching planes take off and land!
  • Stayed: February 2012, traveled solo
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1  Thank dave k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2012

Just spent a weekend at the hotel visiting family. There are good points such as food, happy hour, and attentive service. However these were completely overshadowed by the unbelievable discomfort caused by the humidity level inside the hotel. There was so much condensation inside the room that water was literally pooling in the window sills. None of us rested well under these conditions. I heard others commenting on the humidity as well. Combining that with the ridiculously expensive and insulting fees for wifi service (9.95 per day per device!), I won't be returning. Very very disappointed in this hotel.

  • Stayed: February 2012, traveled with family
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Thank TerriTheWolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyKCI, Director of Sales at Embassy Suites by Hilton Kansas City-International Airport, responded to this reviewResponded February 27, 2012

Thank you for the positive comments as well as the not-so-good positive comments about your recent stay. I apologize for the problems you experienced regarding the humidity levels in your guest room. Regarding the charge for high-speed internet, it is still an Embassy brand standard for all Embassys to charge for daily internet usage. I hope if you brought the issues you encountered to the attention of our staff, and that we tried to remedy the problem quickly or compensate you for your inconvenience. We look forward to the opportunity to serve you & your family again. Carolyn McClure

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