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Embassy Suites by Hilton Kansas City-International Airport
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Reviews (918)
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Reviewed June 13, 2011

My husband & I stood here last minute just to get away from 'home'. What I loved is that they accepted pets [$10/night]. There was a big function the day we got there- & i asked if we could be on the top floor. The suite was big-fridge, microwave, sofas, very clean--The bed was suppperrrrrr comfortable w/LOTS of pillows. Prices were reasonable. Would stay here again. :)

  • Stayed: April 2011, traveled as a couple
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2  Thank Its_My_Life12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyKCI, Director of Sales at Embassy Suites by Hilton Kansas City-International Airport, responded to this reviewResponded June 15, 2011

Thank you for your comments regarding your stay. We always welcome people & their pets.* Please come back & bring your pooch. We'll have a comfortable suite ready for everyone with all the amenities you love in an Embassy Suites. In the mean time, keep traveling.

*under 25 pounds

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Reviewed May 31, 2011

We stay at Hilton properties often as we are Hilton Honors members. We were in town for a youth baseball tournament as was most of the guest staying the weekend at the hotel. While the hotel was sold out the staff did an excellent job of makings sure that the guest were taken care from the morning breakfast to the evening cocktails there were very few lines.

We had a corner room on the top floor. It seemed larger than Embassy rooms we have stayed at but I'm not sure if that is the case or that there were only 2 of us in the room. The room was very clean and well maintained the only issue was a few dead bugs in the light fixture above the table. There are several places to eat in the area as well as shopping.

The only negative is that usually when checking into a Hilton hotel you are greated as a Hilton Honors member which they did not. I assume it was because they have several people checking in so I did not think this a huge issue.

Overall very nice place to stay with a good staff.

  • Stayed: May 2011, traveled with family
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2  Thank wink63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyKCI, Director of Sales at Embassy Suites by Hilton Kansas City-International Airport, responded to this reviewResponded June 3, 2011

We appreciate your patience during one of our busiest weekends of the year. As one of the hotels hosting the baseball team families, we were trying to expedite the check-in process. However, we should never fail to welcome our guests, especially our HHonors members. We are glad our lines were short as you were served breakfast & cocktails. Regarding the additional "occupants" in your room, we have notified the appropriate departments to be on the look out & to remove these "light-ning" bugs. Thank you, again, for your comments. We value the business you bring to Hilton. Please keep traveling!

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Reviewed May 15, 2011

I have coordinated over 15 band trips in the last 10 years. Our stay at the Embassy KC Airport was the most pleasant hotel stay our bands have ever had. The service was superb. I have absolutely nothing negative to say. The breakfasts were amazing. The rooms were clean and comfortable. But most of all, the staff was the most professional, courteous, helpful staff we have every had serve us. You can be sure if go back to Kansas City, we will stay at the Embassy. And I recommend this hotel to any group or family.

Room Tip: If you are planning a group stay, ask for Amy.
  • Stayed: May 2011
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2  Thank MannClann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyKCI, Director of Sales at Embassy Suites by Hilton Kansas City-International Airport, responded to this reviewResponded May 17, 2011

I am so glad you & your band had such a fabulous stay. We enjoy the opportunity to serve kids of all ages. And, thanks for the shout out to Amy. We think she's pretty special, too. Come back soon!

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Reviewed May 11, 2011

Room & bath were clean - except bathroom floor was sticky. Ick. Nice, if a bit disorganized, breakfast. Talked with several of reservation staff, ranging from ho-hum, disconnection, to very helpful. Bed was not comfortable. Doors looked like pressboard. We booked here for a wedding reception being held the same night. Probably won't be back, given the numerous choices. Nice that there were microwave and small fridge in the room. Ballroom was nice.

Room Tip: Be assertive with reservation staff, if necessary.
Stayed: May 2011, traveled as a couple
Thank Pennsynative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyKCI, Director of Sales at Embassy Suites by Hilton Kansas City-International Airport, responded to this reviewResponded May 20, 2011

Thank you for your comments regarding your recent stay. I have reviewed these general comments as well as specific remarks regarding reservations, breakfast experience & suite cleanliness with the appropriate departments. We use this feedback to may make changes in our processes to better serve our future guests. Although you indicated you probably would not stay with us on a future visit to the area, I hope you change your mind & give us another try. Thank you, again, for your feedback.

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Reviewed May 8, 2011

I have been to numerous Embassy Suites. This was mediocre at best. The rooms were okay and clean, but the staff was pretty cold and not friendly at all. The hotel was fairly full the night we were there midweek with business travelers and a convention of sorts. Breakfast was busy, but the staff working it were the rudest ES staff I have ever encountered. The lines were fairly steady and even though the food was prepared and there were people still in line grabbing items, the staff started cleaning up right at the cut off and started clearing tables and pulling the food into the kitchen. What a waste of perfectly good food with people that could have eaten.

I would never stay at this particular location again. The only reason we did this time was because we were traveling with our pet which was allowed in the hotel. (only plus that I can mention.)

  • Stayed: April 2011, traveled with family
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1  Thank Hoagy74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyKCI, Director of Sales at Embassy Suites by Hilton Kansas City-International Airport, responded to this reviewResponded May 13, 2011

Please accept my apologies for your less-than-exceptional experience with out staff. We have reviewed our current operating policy for our breakfast serving times and will be more flexible if guests are still arriving. Thank you, again, for bringing this to our attention.

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