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“Great service!” 5 of 5 stars
Review of 816 Hotel

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816 Hotel
Ranked #17 of 112 Hotels in Kansas City
Certificate of Excellence
Wichita, Kansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great service!”
5 of 5 stars Reviewed July 22, 2014

The staff was attentive and very helpful. I really appreciate all the great service that was provided to the guests in Kansas City for our celebration. Although a couple of problems did arise during the time we were all at the hotel, the issues were dealt with quickly and resolved to everyone’s satisfaction. The staff truly wanted to provide their guests with a very comfortable and pleasant experience. I received many compliments from my family and guests about the rooms, the service, the breakfast, and of course, the evening reception. All of the staff is to be commended. However, a few should be mentioned with providing exceptional service: Melanie, Olga, and Sophia went above and beyond. And one of the housekeeping staff on the 4th floor provided extra service, as needed. I am sorry that I have misplaced her name, but I do know she has a little boy named Lawrence. Thank you for making our time there memorable and special.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Visitor67212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aliceg, Guest Relations Manager at 816 Hotel, responded to this review, July 27, 2014
Thanks for the kind note. I believe you were in town for a wedding...one of the truly special events in a life! I'm very happy to hear our staff did their best to make sure the wedding weekend went smoothly. Here is to a long and happy marriage for the newlyweds!!!
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494 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • English first
  • Any
English first
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 17, 2014 via mobile

Me and my family stayed last night for a one night stay to see the Paul McCartney concert. The receptionist was very helpful, let us check in early and let us know about the shuttle service. Me and my husband enjoyed our complimentary cocktails, the bartender was awesome and so friendly. We took the shuttle to the sprint center which helped us out so we didn't have to drive. The room was very comfy, beds are one of the best I've slept in and loved the sheets. It was also very nice that the breakfast was included. No complaints here!!!! Will for sure be staying again in the future!!!

Stayed July 2014, traveled with family
Helpful?
Thank abschmitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aliceg, Guest Relations Manager at 816 Hotel, responded to this review, July 27, 2014
I am writing this response with jealousy in my heart---I have always wanted to see Paul McCartney! I hear the show didn't disappoint. I'm glad you had a good stay with us. Our shuttle service makes seeing a show at Sprint Center very easy. Remember our repeat guest rate next time you are back! Take care.
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Saint Louis, Missouri
Level Contributor
100 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 17, 2014

I stayed there quite a bit when it was a HIE, and the facelift has done wonders for the hotel. Sophia at the front desk is awesome and TJ at the new bar is a very welcome addition as well! The rooms are nicer, the place is cleaner, even the internet is faster!

Keep it up!

Room Tip: See if one of the upgraded rooms is available.
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank gpd4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aliceg, Guest Relations Manager at 816 Hotel, responded to this review, July 27, 2014
Thanks for the kind note. Sophia has been keeping guests smiling at this location for long time We are amazed at how people that stayed here years ago and remember her and that Jamaican accent :) Also glad to hear the TJ has people smiling in the lobby bar.

Please remember to us the Repeat Guest Rate next time you book (by calling us). It will save you some moolah. Take care.
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Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 16, 2014

I was absolutely impressed with the 816 Hotel. The staff went above and beyond to make our stay as comfortable as possible. Upon arrival, Erin at the front desk immediately upgraded us to one of their unique themed rooms and told us of great local restaurants to try. She even offered me her own bottled water from the fridge when the vending machine on our floor was out!

We stayed in the TWA room which was extremely clean and wonderfully decorated. The bed was comfortable and it was very quiet on our floor.

The location was fantastic! We were within a five mile radius of everything we could possibly want: Westport, the Plaza, and Crown Center.

I will absolutely recommend this hotel to anyone visiting the KC area and cannot wait to return!

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank EmilyM686
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aliceg, Guest Relations Manager at 816 Hotel, responded to this review, July 22, 2014
Emily, thanks for the review. Erin does well making our guests happy and I am glad you experienced this. Please be sure to use our Repeat Guest Rate for your next visit. It is out lowest rate and available to only those that have stayed with us. Cheers.
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1 review
4 of 5 stars Reviewed July 16, 2014

My boyfriend and I grabbed a room at the 816 Hotel for his birthday celebration in Westport. When we checked in, we were about 15min early and nobody batted an eye (awesome), and had magically been upgraded to one of the themed rooms (super awesome!). We wound up in the Uptown Theatre room, and enjoyed it quite a bit. Fit in with the theme of the weekend really well. Thanks go to Melanie and Shawn! Our room was clean and had plenty of space, bed was cozy. Mini-fridge and microwave were much appreciated. The only two issues we really had were with the bathroom (tub drained very slowly, water pressure was very poor) and noise from the hallway (we could hear people talking from up the hall). Neither of these issues would prevent us from coming back, because the location of the hotel is perfect for a weekend in Westport. We were in comfortable walking distance of everything we wanted and needed. Tons of restaurants, bars and places to have a good time right up the street. Hard to beat!

Room Tip: The theme rooms are fun, if a little kitschy.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Cristin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aliceg, Guest Relations Manager at 816 Hotel, responded to this review, July 22, 2014
Cristin, we are very happy the 816 helped make your stay in KC great. Your comments about noise have not fallen on deaf ears. In fact, starting this week, we are adding door sweeps to all guestrooms which will help limit any future noise. If is feedback like yours that help customer service driven businesses improve.

Be sure to use our Repeat Guest Rate when you return, so we can get you the lowest rate we have! Take care.
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Kansas city
1 review
5 of 5 stars Reviewed July 16, 2014

The room was newly remodeled, clean, the staff was helpful and you can't beat the free shuttle service. The nite life in Westport district is a hard to beat and thoroughly enjoyed Kansas City. The room rates were reasonable and in would recommend this hotel to family and friends visiting the Kansas City area.

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dolan8891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aliceg, Guest Relations Manager at 816 Hotel, responded to this review, July 22, 2014
Thanks for the feedback. Westport is the happening area of KC and we are fortunate to be located here. The entertainment options within Westport are incredible and our staff is well versed in them. For future guests, please ask for recommendations as our staff can help make your stay special. Thanks again.
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Kansas City, Missouri
1 review
5 of 5 stars Reviewed July 15, 2014

The new 816 Hotel was one of the most accommodating hotels I have stayed at in Kansas City! Being located in a lively area it was convenient for us to walk to an entire district of nightlife and not worry about cabs or transportation.
The bed was something I was dreaming about after we left and the breakfast in the morning was awesome! I will be back!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Joekcmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aliceg, Guest Relations Manager at 816 Hotel, responded to this review, July 22, 2014
Thanks for the kind note Joe. As part of the renovation that created the 816, we updated the beds and linen to help make a great experience for our guests. Please feel free to stay with us again and use the repeat Guest Rate (via calling us) for the best rate we have available.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about 816 Hotel

Property: 816 Hotel
Address: 801 Westport Rd, Kansas City, MO 64111-3144 (Formerly Holiday Inn Express Kansas City - Westport Plaza)
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#8 Business Hotel in Kansas City
#20 Romantic Hotel in Kansas City
#24 Family Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — 816 Hotel 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
Discover Kansas City's only hotel dedicated to the past and present of the Paris of the Plains.   The 816 Hotel offers the BEST location in all of Kansas City...in the heart of Westport.  There are over 170 shops, restaurants and nightlife within a 5 block radius of the hotel. 6 blocks to our South is the Country Club Plaza and 30 blocks to our North Sprint Center and Power and Light Entertainment District. All of this is at your disposal with our complimentary shuttle service. Check into the 816, and tuck your keys away. Enjoy the best of KC without the hassle of driving and paying to park. Every guest of the 816 Hotel will enjoy the following amenities: * Free Breakfast including a made to order Omelet station * Nightly Manager's Cocktail Reception   * Free shuttle service in a 4 mile radius  * KC;s fastest (and free) hotel Wi-Fi * Free parking * Free passes to Gold's Gym (2 blocks to our East) We look forward to seeing you! ... more   less 
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Also Known As:
Holiday Inn Express Kansas City - Westport Plaza Hotel Kansas City
Holiday Inn Kansas City
Kansas City Holiday Inn

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