Stayed here as part of family vacation. The good: Pool was beautiful...kids loved it. Room was clean; bathroom was clean. Staff polite. The bad: Called downstairs to ask if ATM on site; answer was "yes". After taking elevator downstairs, found out that yes, there was an ATM, it was just not working . Went back up to room to get check to cash at front desk, came back down to front desk to get check cashed. It may sound petty to complain about this, but staff appeared aware that machine wasn't working, so why didn't they tell us this when we called to ask? Also: great breakfast next a.m., HOWEVER...the plates did not seem clean. Had to go through several in order to find one for each of my kids and myself that didn't appear to have a sticky film on it. The dishes appeared to have been washed in a dishwasher that wasn't working properly. This place did not live up to the usual Embassy Suites standards that I have seen in other places. Not sure I would want to stay here again. Oh, and by the way...at other places that I stayed on this trip (Hampton Inn and Holiday Inn Express) we had free local calls and free wireless internet; not so here! Wireless internet fee $10 and local calls 95 cents each! No that isn't a lot of money, but considering the room rate...not good.
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels Direct, Priceline, Hotels.com, Booking.com, Expedia, Travelocity, Orbitz, Hotwire, HotelQuickly, Evoline ltd, Cancelon, TripOnline SA and getaroom.com so you can book your Embassy Suites by Hilton Hotel Kansas City - Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Embassy Suites Kansas City
- Kansas City Embassy Suites