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“Weekend Trip with family”

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Embassy Suites by Hilton Hotel Kansas City - Plaza
Ranked #34 of 109 Hotels in Kansas City
Rogers, Arkansas
Level Contributor
62 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Weekend Trip with family”
Reviewed August 20, 2013

We stayed here for the weekend with my young kids and it was a great place. Very convenient to the Plaza. The complimentary breakfast in the morning was a nice extra, just get there early because the lines get long. Highly recommended!

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank arkansas2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review, August 21, 2013
Good evening Arknsas2000

Wow! a Four-Star review from a senior contributor really is a cause for some celebration of my staff’s efforts. I am tempted to ask what prevented us from a Five-Star review but more importantly I should simply thank You for the kind words and also for your patronage.
Thanks again for staying with us and I hope your future travels bring you back to Kansas City and our hotel.

Scott Woidela
Asst. General Manager
Embassy Suites Kansas City Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,746 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (203)
Date | Rating
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  • English first
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English first
ames, United States
1 review
Reviewed August 20, 2013

Great accomodations and staff. Clean room, comfortable bed and pillows and lost and found immediately returned the item I left behind. The concierge was friendly and the morning breakfast was very good and offered many choices, including an omelet station.

  • Stayed August 2013, traveled as a couple
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    • Location
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Stephanie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review, August 21, 2013
Good evening Ms Stephanie M

Thank You for the Five-star review. I was happy to see that we were able to get your lost & found item was shipped back to you in a timely manner. Thank you also for the kind words about the accommodations and most importantly our staff. . Thanks again for staying with us and I hope your future travels bring you back to Kansas City and our hotel.

Scott Woidela
Asst. General Manager
Embassy Suites Kansas City Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Papillion, United States
Level Contributor
5 reviews
5 hotel reviews
Reviewed August 19, 2013

We stayed here for a weekend in KC with our family. When we got to our room it had a musty smell to it. While we were at the pool they brought in a dehumidifier and sprayed the room. The room still smelled musty after the spray went away. The pool is not heated and was very cold and the manager's reception food was horrible. Our room was by an elevator. Later in the evening, we realized we could hear the elevators every time they went up and down. We called the front desk and asked to be moved, but the hotel was full and another room wasn't available. The next day, we packed our things and the hotel staff moved use to a different room. Also, the hotel is across the street from the hospital so be prepared to hear sirens during the day or night. For all our trouble, the front desk manager gave us a complimentary in room movie, 2 cans of pop, 2 packages of M&M's and microwave popcorn. He also gave us two complimentary drinks from the bar, since we missed the manager's reception that night.

Room Tip: Don't get a room by the elevators.
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  • Stayed August 2013, traveled with family
    • Value
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    • Service
Helpful?
Thank Wendy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review, August 21, 2013
Good afternoon Wendy R

I apologize for all of the challenges you encountered with your stay. The added frustrations of having to move to a different suite can add some additional stress & I am sorry that you had to deal with it. I have been speaking to the Food & Beverage Director about the Reception items and he will address this concern of yours. Concerning the Odor of the room I tried to look for the suite you were in utilizing your name but could not find it but will speak to the staff and have our engineers inspect the HVAC of this suite. Comments from our guests are taken very seriously as we value your patronage. Again I apologize for the disappointments during your stay you had with us.

Scott Woidela
Asst. General Manager
Embassy Suites Kansas City Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Treynor, Iowa
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 19, 2013

We used a suite for a family of four. The kids slept on the sofa-bed in the living room. They enjoyed having their own space and own TV, and so did we. The pool was nice, and the kids enjoyed swimming there. The water could have been a bit warmer. The complimentary breakfast was good. It was a hit with the kids. I like that the hotel had an Spanish influence to represent the architecture of the area. Best of all, I got to use my HH points, so you can't beat the value!

  • Stayed August 2013, traveled with family
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    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Estelle N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review, August 21, 2013
Good afternoon Estelle N

Congratulations on your reward stay. This was a great way to reward you & your family. I was happy to see that you and your family enjoyed your stay and utilized the amenities we offer. Please trust that I did speak to the engineer over the pool water temperature and it is monitored throughout the day. Thanks for your patronage as a HHonors member of our hotels and I hope your future travels bring you back to Kansas City and our hotel.

Scott Woidela
Asst. General Manager
Embassy Suites Kansas City Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 18, 2013

Sheets were not clean on the bed,,,,you could tell someone had occupied the room without it being re-cleaned before it was given to us. Manager was rude when approached about the state of the room. When housekeeping finally showed up they were rude. Way over priced rooms for the quality. I expected more from a Hilton Property.

  • Stayed August 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Kristi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review, August 21, 2013
Dear Kristi K


I apologize that the challenges of your stay still is upsetting to you. I spoke to you Monday morning and removed the previous nights lodging expenses from your bill. I apologize if this was not enough. The 4 calls to the desk Sunday afternoon to get a manager was unacceptable the lack of response by a housekeeping manager or supervisor also is unacceptable and they should have told you that something would be done to correct this issue which did effect your overall stay with us. Comments from our guests are taken very seriously as we value your patronage. Again I apologize for the disappointments during your stay you had with us.

Sincerely,

Scott Woidela
Asst General Manager
Embassy Suites kansas City Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Kansas City hotels

Southlake, Texas
Level Contributor
272 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed August 17, 2013 via mobile

Only two negatives - instead of bath size towels by pool, they had hand towels AND there was a 25 minute wait in line to order omelette on a weekday morning.
Pool and hotel room were fine. Had great fluffy bath towels.

  • Stayed June 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shelly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review, August 19, 2013
Good afternoon Lovegoose

Thanks for sharing your review with the readers of Trip Advisor. I apologize for the long wait for an omelet during the week. Please trust that I have spoken of the long the wait with the Food & Beverage Director over the long waits this summer. I will address the pool towel issue with our General Manager as well. Thanks for the high ratings on service, our staffs definitely deserve it. Have a great end of summer and thanks again for your time and also for your patronage and I would hope your future travels bring you back to our Hotel.

Scott Woidela
Asst. General Manager
Embassy Suites Kansas City Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri, United States
Level Contributor
100 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed August 17, 2013 via mobile

Embassy suites is our preferred hotel brand and the staff at this location makes it a cut above the rest. Friendly helpful staff were throughout the hotel. The evening reception had an outgoing server named Rebecca that offers her specialty drinks as an option. There was a sign posted near the breakfast area listing the busy times each day. Cooked to order omelets were excellent. All the breakfast staff were very attentive, greeting guests, promptly clearing tables, and even taking photos when asked. We were there on a busy Saturday morning and the staff were great.
The hotel is not new but clean. There is a bi-level indoor pool with adult only swim 1030-midnight. Self park is $11 a day. The hotel offers free shuttle within 2 miles. It is located less than a mike from Country Club Plaza.
We will stay here again

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ginny E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott w, Manager at Embassy Suites by Hilton Hotel Kansas City - Plaza, responded to this review, August 19, 2013
Dear Ginny E

Wow! What a lovely review of your stay. The reader’s of Trip Advisor will find useful and it will hold a lot of weight due to your status as a senior contributor. I am sure our staff will be happy to see that you found there service and friendliness was to your high standards. The only correction is that the plaza is only 4 blocks from the hotel not a mile. Thanks again for staying with us and I hope your future travels bring you back to Kansas City and our hotel.

Scott Woidela
Asst. General Manager
Embassy Suites Kansas City Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hotel Kansas City - Plaza

Property: Embassy Suites by Hilton Hotel Kansas City - Plaza
Address: 220 W 43rd St, Kansas City, MO 64111-3112
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Business Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Kansas City - Plaza 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites

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