This is not just one of the worst Embassy Suites hotels I've been to, it is actually one of the worst hotels period I've been to (not the worst, but one of them). We have 4 children, so we stayed here primarily so that we could have a suite. The atrium and lobbies are beautiful and clean. Upon entering we were very impressed and our children loved it. However, when we got to our room I was much less impressed. The beds were small in the bedroom - two double beds instead of two queen beds -- and there was a large stain on one of the bedspreads. The bathroom was so tiny I could barely shut the door while standing in front of the toilet. The sofa was worn and looked like there was about to be a hole in it. When we went to went to go to bed that night, we pulled out the sleeper sofa and went to get the blanket for it out of the dresser. To our surprise, the blanket had large holes in it. Then my husband asked me to feel it because it felt weird -gross. The blanket material was falling apart in our hands. The blanket was actually dry-rotted! Either no one ever laundered or replaced the thing or housekeeping had put it out for guests despite its terrible condition. Luckily, the front desk was quick to provide another blanket. The worst was yet to come, however. The mattresses were old and uncomfortable. They felt like they had not been replaced in 20 years! They had no support at all and actually jiggled from side to side. Since the primary purpose of a hotel is to allow you to sleep, this was entirely unacceptable. None of us slept that night due to how uncomfortable the beds were- not even the kids -- and we were all exhausted the next day. On the sofa-bed mattress you could feel every spring. Also, the pool was open until midnight but all kids are kicked out at 10:00 p.m., even if they are there with their parents. We weren't even allowed to stay in the pool area. Considering what we paid to stay there, I was unhappy to say the least to find that my money was apparently not worth as much as a person without kids. Being kicked out when we had just been there a short while was especially upsetting given that there was no one in the pool area without kids, so when we were kicked out, the pool was totally empty. When I complained, they did help us out a bit entertaining the kids, but I would rather have had our family treated like all the other guests. We stayed at a Comfort Suites in Independence the next night and it was about hundred times nicer and cleaner at less than half the price.
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- Also Known As:
- Embassy Suites Kansas City
- Kansas City Embassy Suites