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“You can do better”

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Embassy Suites by Hilton Hotel Kansas City - Plaza
Ranked #34 of 109 Hotels in Kansas City
NYC
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“You can do better”
Reviewed August 29, 2011

It is what you'd expect from an embassy suites, and more than good enough for the price. The staff is lovely, the gym is well equipped and clean, the rooms are spacious but the bathroom is particularly small. Also, the living room area is poorly lit, paying for parking in KC is ridiculous, and the hotel is not equipped for a weekend full house (I actually waited on line 20 minutes for an omelet). Also note that the hotel is about a 1/2 mile walk to the plaza, not directly on it. All in all, for these amenities at this price point Embassy Suites is not your best choice on the plaza.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank eleanor174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (203)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Knoxville, Tennessee
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 23, 2011

We had one night to spend in KC, so we wanted to be sure that the hotel was within walking distance to a cool part of town for dinner and drinks. Although a little more spendy than I would have liked, this hotel was a good choice. The location was great to walk to the Westport neighborhood and the suite was huge! The hotel decor was a little old and tired, but the atrium style design makes it feel big and kinda luxurious. Hot breakfast was included, and although it was like a cattle call on a busy weekend morning, everything was good.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amyamylynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnston, Iowa
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 17, 2011

This used to be our favorite place to stay in Kansas City. When our kids were younger, it was great because they had their own area to sleep and watch TV. The manager's reception was great and we always enjoyed the free breakfast. As a Hilton Honors member, we always appreciated the note from the manager along with a couple bottles of water when we arrived. We also liked not having to pay for parking.

Recently, things have changed. The rooms are beginning to show their age. The beds are nice and they have new flat screen TVs, but the rooms need updating. There are no advantages to being a Hilton Honors member (no note, no water). It would be nice to get free internet access or parking for being a loyal repeat customer and a Hilton Honors member. I complained that I wasn't happy about paying to park and the desk clerk explained that they were having problems with unauthorized parking and that they needed to charge to keep them out and ensure enough parking for their guests. I thought that was interesting because I never had an issue with parking in the twenty-plus stays I have had at this hotel over the past 15 years or so.

The bottom line is that iIf you have kids, it is a good value because you don't have to book two rooms, and the breakfast is great. We visit Kansas City often and we have changed hotels, but I would still say that the Embassy Suites is a decent place to stay in Kansas City.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank HawkeyeDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Louis metro
Level Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed July 6, 2011

Stayed 3 nights in late June on family road trip. Hotel is near fun Plaza area (NOT downtown) with great shops & restaurants. Park with walking path right down the block. Medical center is nearby but only heard sirens once. Room x27 was constantly subject to elevator noise/rumble but leaving room fan on helped. Kids loved the two-level pool, and easy to watch from the nearby hot tub. Steam room was broken. Staff was extremely friendly and helpful. Very good breakfast. Manager Reception snacks were not substantial. Note self park is $10/day; don't bother with Valet. We'd stay here again.

  • Stayed June 2011, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank StLmetroMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
86 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed July 3, 2011

Twice I have stayed at this hotel for 5+ nights for business. The hotel is located close to all of the quaint shops, museums and great restaurants that KC has to offer. Unfortunately if staying more than two nights there is little room to hang clothes as a chiffarobe is to serve as the closet. Both rooms in the suites are very dark even with all of the lights on; if you are a female forget trying to put on make-up until you get out of the hotel or consider bringing a lighted make-up mirror. Even though the room service staff is very friendly never once was my food order correct. All of the staff at the hotel are very friendly though.

Room Tip: Okay for overnight stay
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  • Stayed May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Joyforlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
107 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 23, 2011

We had a business event here, when we arrived they had posted incorrect signage that the staff initially didn't want to change, then went in to find a hole in the wall and broken glass on the floor. Sleeping rooms were better but still overall run down and musty. A second desk staffer did print up a new sign for us and later directed us to a nearby brewpub where we had a good dinner, but we had to walk past some empty lots to get there. It was not that close to the Plaza, in a more residential area. We won't be going back - there are cheaper places for personal travel and nicer places for business travel.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank hollykmarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kansas City hotels

Kansas City, Missouri
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 18, 2011

I stayed at rhe embassy june 17-19th for a birthday staycay. Check in was amazing and kristal was so sweet. Even gave me a credit for fre movie rental! I had told her I had read bad reviews so give me a good room. Room is spaciouxs and comfy. Bathroom a little small bug bearable. 2 flat screen tvs and the king bed is so soft. Had such a good here and I got a great deal thru priceline!!
I will stay here again

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rashedabionka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hotel Kansas City - Plaza

Property: Embassy Suites by Hilton Hotel Kansas City - Plaza
Address: 220 W 43rd St, Kansas City, MO 64111-3112
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Business Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Kansas City - Plaza 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Embassy Suites Kansas City
Kansas City Embassy Suites

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