We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Failure at trying to book the hotel for my wedding guests”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Sheraton Suites Country Club Plaza
Ranked #21 of 109 Hotels in Kansas City
Chicago, IL
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Failure at trying to book the hotel for my wedding guests”
Reviewed January 10, 2014

I have tried contacting this hotel via direct phone call (nice person on the phone said that he completed a form which would be sent to the appropriate person, whom he assured me would contact me within 4 or 5 days - in my industry that is completely unacceptable timing, but as of yet I still haven't heard from them and it's been 5 days), via an online request and also tried through my inside channels (I work in the restaurant industry in Chicago). Since I was trying to take advantage of a trip from Chicago to Kansas City to view the property, this is yet another inconvenience. I guess I'll find another hotel to use for my guests.

  • Stayed January 2014, traveled with friends
    • Service
Helpful?
1 Thank akasha413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted F, General Manager at Sheraton Suites Country Club Plaza, responded to this review, January 15, 2014
Thanks for sending your comments to Trip Advisor. I do apologize for the delay in getting a sales person to contact you back in regards to your wedding needs. I don't know why you were not directed straight to the sales office so someone could assist you right away but I will reveiw and get this corrected. I have instructed my sales team to contact you and offer assistance. Hopefully we can get this resolved and provide your guests with some great wedding accomodations. Looking forward to hosting your event.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

723 reviews from our community

Traveler rating
    233
    233
    136
    72
    49
See reviews for
176
167
31
221
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Alton, Illinois
Level 6 Contributor
236 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed January 8, 2014

It has been a while but I used to stay at Sheraton's often. I am a member of their loyalty program. My family has stayed at the Sheraton Crown Plaza recently and had a lovely time. Can't say the same for the Sheraton at the Plaza. Simply put, don't bother staying here. Go just across the street and check in to the Hampton Inn. You'll have a much nicer experience and save some money.

It seems the management at the Sheraton is all new (less than 2 months- General Manager, Front Desk Manager, Food Service Manager) brought in to turn a poor property around. I wish them luck but there is so much work to be done. The rooms need repair and updating, badly.
No hot water the day of our departure. Food was mediocre at best. No doorman available to assist at the door. Seems he is now stationed at the desk for some reason.

As a Starwood Preferred Member, you expect a couple of things, like housing on the Starwood Preferred floors maybe. Not here. Talked with another member on the elevator and asked about the quality of her room. She too was disappointed overall.

All the staff we encountered were friendly and tried to be helpful but it seems they could only go so far. Pity the conventioneers coming in the day we left. This was not a Sheraton experience.

Room Tip: Try another hotel
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rbj2040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted F, General Manager at Sheraton Suites Country Club Plaza, responded to this review, January 9, 2014
Thanks for staying at the Sheraton Suites on the Country Club Plaza and sending your comments to Tripadvisor. I do apologize that your hotel experience was not excellent and you were disappointed with the room quality. We are scheduled to get a complete hotel refresh in 2014 which will be a great benefit to our guests. We appreciate you staying with us and hope to see you again on another trip to Kansas City.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Kansas City hotels

Bellevue, Nebraska
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 7, 2014

My daughter left her camera in the hospitality lounge and has had no cooperation from the hotel in locating the camera. Calls were not returned promptly nor was any effort made to interview the staff. Pictures are priceless and all we would want is for the card to be returned. It would have given us some comfort if the staff had been more helpful or concerned.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank jajd316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted F, General Manager at Sheraton Suites Country Club Plaza, responded to this review, January 9, 2014
Thanks for staying at the Sheraton Suites on the Country Club Plaza and sending your comments to Tripadvisor. I do apologize we could not locate your camera that was left in our club lounge. After I visited with you personally we looked extensively and could not locate it. I do understand the importance of the pictures and wish we had found the camera. We appreciate you staying with us and hope you find the pictures that were lost.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 1, 2014

We stayed at the Sheraton Suites, Country Club Plaza during Thanksgiving weekend. This hotel offers pet friendly, quality lodging in a great location! The hotel is walking distance to many restaurants and cafes, as well as quality shopping! There is a small park just a couple of blocks away for playing with your doggie!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted F, General Manager at Sheraton Suites Country Club Plaza, responded to this review, January 9, 2014
Thanks for staying at the Sheraton Suites on the Country Club Plaza. I was glad to read you had an excellent experience at the hotel. We have a great location and I was glad to see you were able to enjoy the plaza area. We appreciate your business and hope to see you again on a future visit to the KC Plaza area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 31, 2013 via mobile

We have stayed at this location several times before and it was great. Downhill experience. Arrived and check in clerk wasn't very friendly or nice. Arrived to a freezing room, turned up heat went to have a drink for an hour, still freezing. Called, engineer came up finally warm 30 minutes later. Couch dirty and worn. Starwood member no benefits there.....

Stayed December 2013, traveled as a couple
Helpful?
Thank Lisatrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted F, General Manager at Sheraton Suites Country Club Plaza, responded to this review, January 9, 2014
Thanks for staying at the Sheraton Suites on the Country Club Plaza and sending your feedback to Tripadvisor. I do apologize for the issues you experienced while staying at the hotel. Our desk staff usually do a great job of taking care of our guests and I do apologize that they did not do a very good job with your arrival. The hotel is scheduled to get a complete refresh of all the rooms in 2014 which will be great for the guests experience to have a new room. We appreciate your business and hope to have you stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
Level 6 Contributor
254 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 29, 2013

Had visited the hotel for business work in Kansas city. Has a fabulos view, greatly designed, with lavish amenities & many nearby attractions.

Liked the breakfast which was wholesome & lunch buffet.

Can just relax & roam around the shopping area as in the midst of wekk-known branded shops & extremely safe.

Has a lot of night life, in case you are pub-freek.

Rooms are very spacious with TV being provided in every room, gym is well-equipped. Suite has a jacuzzi & partial kitchen in the form of microwave.

The staff is very helpful & cordial.

Room Tip: Stay in a higher floor room in case you want to get city view as there are amny skyscrapers nearby a...
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aarti_rele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted F, General Manager at Sheraton Suites Country Club Plaza, responded to this review, December 30, 2013
Thanks for staying at the Sheraton Suites on the Country Club Plaza and sending your feedback to Tripadvisor. I was glad to read you had a great experience at the hotel and got to visit many of the shops and restaurants on the plaza. We have a great hotel in a great location and I was glad you got to experence all that the plaza has to offer. We appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, Kansas
2 reviews
Reviewed December 28, 2013

We spent Christmas in Kansas City, staying in the Sheraton Suites Country Club Plaza. Every staff member we encountered from the front desk manager Debbie to the restaurant manager Natalie were excellent. The hotel needs renovation -- we had a sewer backup a few floors down that left a nasty odor in the hallways and the air conditioning unit for the next building was nagging. All-in-all our stay was very nice. Also, the Sheraton Plaza takes pets but it's quite a walk to a dog-friendly area near the hotel in the cold.

Room Tip: Ask for a view of the Plaza but check out the A/C noise.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted F, General Manager at Sheraton Suites Country Club Plaza, responded to this review, December 30, 2013
Thanks for staying at the Sheraton Suites on the Country Club Plaza for your Christmas holiday. I was glad to read you had a great stay at the hotel. I do apologize for the issue with the sewer smell. Fortunately, we got the problem repaired and cleaned up pretty quickly. We appreciate your business and comments. We hope to have you stay with us again on a future visit to the KC Plaza area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Kansas City hotels
0.1 mi away
Hampton Inn & Suites Kansas City Country Club Plaza
0.4 mi away
Courtyard Kansas City Country Club Plaza
0.3 mi away
Residence Inn Kansas City Country Club Plaza
Show Prices
Show Prices
Show Prices
0.3 mi away
InterContinental Kansas City at the Plaza
0.5 mi away
Holiday Inn Country Club Plaza
Holiday Inn Country Club Plaza
#13 of 109 in Kansas City
699 reviews
0.6 mi away
Kansas City Marriott Country Club Plaza
Show Prices
Show Prices
Show Prices

Been to Sheraton Suites Country Club Plaza? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Suites Country Club Plaza

Property: Sheraton Suites Country Club Plaza
Address: 770 W 47th St, Kansas City, MO 64112-1802 (Formerly Sheraton Kansas City Hotel at Country Club Plaza)
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 109 Hotels in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Country Club Plaza 3.5*
Number of rooms: 256
Official Description (provided by the hotel):
Sheraton Suites at Country Club Plaza is minutes from Sprint Center, Power & Light District, Kansas Speedway and the Kansas City Zoo. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Travelocity, TripOnline SA, Hotwire, Cancelon and getaroom.com so you can book your Sheraton Suites Country Club Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Suites Country Club Plaza Hotel Kansas City
Sheraton Hotel Country Plaza
Sheraton Kansas City
Sheraton Country Plaza Hotel Kansas City
Kansas City Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing