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“Plaza lights getaway”

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Sheraton Suites Country Club Plaza
Ranked #20 of 108 Hotels in Kansas City
Level 4 Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Plaza lights getaway”
Reviewed December 31, 2013 via mobile

We have stayed at this location several times before and it was great. Downhill experience. Arrived and check in clerk wasn't very friendly or nice. Arrived to a freezing room, turned up heat went to have a drink for an hour, still freezing. Called, engineer came up finally warm 30 minutes later. Couch dirty and worn. Starwood member no benefits there.....

Stayed December 2013, traveled as a couple
Helpful?
Thank Lisatrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted F, General Manager at Sheraton Suites Country Club Plaza, responded to this review, January 9, 2014
Thanks for staying at the Sheraton Suites on the Country Club Plaza and sending your feedback to Tripadvisor. I do apologize for the issues you experienced while staying at the hotel. Our desk staff usually do a great job of taking care of our guests and I do apologize that they did not do a very good job with your arrival. The hotel is scheduled to get a complete refresh of all the rooms in 2014 which will be great for the guests experience to have a new room. We appreciate your business and hope to have you stay with us again.
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735 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (136)
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mumbai
Level 6 Contributor
263 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed December 29, 2013

Had visited the hotel for business work in Kansas city. Has a fabulos view, greatly designed, with lavish amenities & many nearby attractions.

Liked the breakfast which was wholesome & lunch buffet.

Can just relax & roam around the shopping area as in the midst of wekk-known branded shops & extremely safe.

Has a lot of night life, in case you are pub-freek.

Rooms are very spacious with TV being provided in every room, gym is well-equipped. Suite has a jacuzzi & partial kitchen in the form of microwave.

The staff is very helpful & cordial.

Room Tip: Stay in a higher floor room in case you want to get city view as there are amny skyscrapers nearby a...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aarti_rele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted F, General Manager at Sheraton Suites Country Club Plaza, responded to this review, December 30, 2013
Thanks for staying at the Sheraton Suites on the Country Club Plaza and sending your feedback to Tripadvisor. I was glad to read you had a great experience at the hotel and got to visit many of the shops and restaurants on the plaza. We have a great hotel in a great location and I was glad you got to experence all that the plaza has to offer. We appreciate your business.
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Wichita, Kansas
2 reviews
Reviewed December 28, 2013

We spent Christmas in Kansas City, staying in the Sheraton Suites Country Club Plaza. Every staff member we encountered from the front desk manager Debbie to the restaurant manager Natalie were excellent. The hotel needs renovation -- we had a sewer backup a few floors down that left a nasty odor in the hallways and the air conditioning unit for the next building was nagging. All-in-all our stay was very nice. Also, the Sheraton Plaza takes pets but it's quite a walk to a dog-friendly area near the hotel in the cold.

Room Tip: Ask for a view of the Plaza but check out the A/C noise.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted F, General Manager at Sheraton Suites Country Club Plaza, responded to this review, December 30, 2013
Thanks for staying at the Sheraton Suites on the Country Club Plaza for your Christmas holiday. I was glad to read you had a great stay at the hotel. I do apologize for the issue with the sewer smell. Fortunately, we got the problem repaired and cleaned up pretty quickly. We appreciate your business and comments. We hope to have you stay with us again on a future visit to the KC Plaza area.
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Kansas City, Kansas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 27, 2013

Great location for shopping & restaurants on the Plaza! You can easily walk to almost anywhere. We were spending the night as part of our anniversary celebration. The late checkout time (noon) is also a plus.

Room Tip: Since it was Christmas time we paid extra to get a Plaza Lights View. I don't think the view was...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank PatA56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted F, General Manager at Sheraton Suites Country Club Plaza, responded to this review, December 30, 2013
Thanks for staying at the Sheraton Suites in Kansas City for your anniversary celebration. I was glad to read you had an excellent experience at the hotel and enjoyed the Country Club Plaza Area. We appreciate your business and hope to have you stay with us again.
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Overland Park, Kansas
Level 6 Contributor
87 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed December 26, 2013

For six years family/friends have spent the night on the Plaza with us over the holidays to enjoy the lights. First time at the Sheraton, last time anywhere else. Everything about our stay was perfect!

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 532angiec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted F, General Manager at Sheraton Suites Country Club Plaza, responded to this review, December 27, 2013
Thanks for staying at the Sheraton Suites for your annual family gathering to view the Country Club Plaza lights. I was glad to read you had a great experience at our hotel. The Country Club Plaza area at the holiday's is a great place to gather with family and friends. Our hotel offers a great location and the staff are second to none when it comes to providing a great experience for our guests. We appreciate your business and look forward to hosting you again next year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manhattan, Kansas
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 26, 2013

My wife and I stayed in room 1201 on Christmas eve. I agree with many of the comments that proceed mine in that the room shows wear and tear and I noticed that there were some cleaning issues with the walls in the bathroom. The room didn't have bath towels provided, only face towels, and had only one small rack that wouldn't have held bath towels, anyway. That was unusual. But when I called the front desk for the towels they came up quickly. I, also, found the staff to be polite and responsive. But, in reality this hotel could be so much nicer than it is The location is prime, but the owners should improve on the quality of the hotel. Management should check the house keeping closer and ensure that the rooms are cleaner and better maintained. I would have rated this hotel a 3, but the staff and the location bumped it up to a weak 4. Kudos to the staff. Also don't be suckered into the happy hour at the small bar downstairs. The domestic beers, Miller Light etc., were $5.00 each during happy hour. I don't know what they were during non-happy hours. But, I found local bars to be much cheaper. Bottom line is if I really wanted the Plaza experience again, I would probably stay there again and get a different room. But, the next time I'm in K.C. I'll be looking elsewhere.

Room Tip: We paid the extra price and got the "room with a view". Room 1201, which is on the south...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted F, General Manager at Sheraton Suites Country Club Plaza, responded to this review, December 27, 2013
Thanks for staying at the Sheraton Suites on the Country Club Plaza and sending your feedback to Tripadvisor on your stay. I was glad to read the hotel staff did a good job of providing great service to you during your stay. We do have a great location on the Country Club Plaza and I am glad you choose to stay with us. The hotel is scheduled to receive a complete refresh in 2014 which will make the hotel guest rooms more modern and fresh looking. We appreciate your business and look forward to you returning to our hotel.
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Washington DC
Level 6 Contributor
223 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed December 20, 2013 via mobile

I stayed there for almost a week this month. It was my second stay there in 2 years. The location on Country Club Plaza is perfect and the commute into downtown is easy, even during rush hour.

Now the details: for location and the staff, this would easily be a 4.5 rating. The staff across the board was friendly, helpful and engaged. Even every maid said good morning. They have free Starbucks coffee in the lobby! The bell captain was great and arranged transportation to the Nelson-Atkins Museum when I had free time (roads were icy).

The public areas are clean and attractive. They also have computer access.

Now why I only give them 3-3.5: the room. The bed looked new, had wonderful high thread count linen, and was very comfortable. But the sofa in the living room had sofa cushions that were separating at the seams from wear and age. The coffee and end tables looked worn and the carpet had seen better days.

The shower head had misdirected streams of water and a semi-sloppy caulking job (room 900 if they'd like to know).

The heat was a bit off and the windows at some point will need to be replaced (in their defense, it was 16 degrees when I was there).

The TV in the living room didn't have local stations for the first 2 nights. But both TVs are large flat screens.

I'd happily stay again, even with the flaws. With a little work on their physical plant, I'm sure this could easily be a 4.5 hotel. I think Sheraton is doing large scale rennos in many of their hotels so this could be on the list.

Stayed December 2013, traveled on business
Helpful?
Thank bumper1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted F, General Manager at Sheraton Suites Country Club Plaza, responded to this review, December 23, 2013
Thanks for staying at the Sheraton Suites Hotel on the Country Club Plaza in Kansas City. It was good to read you had a very good stay at the hotel and the staff were friendly and accomodating to your needs. The hotel is planning on a complete refresh of the rooms in 2014 to address some of the areas showing some age. This will be exciting for both the staff and our guests. We appreciate your business and hope to see you again on a future visit to Kansas City.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Country Club Plaza

Property: Sheraton Suites Country Club Plaza
Address: 770 W 47th St, Kansas City, MO 64112-1802 (Formerly Sheraton Kansas City Hotel at Country Club Plaza)
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 108 Hotels in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Country Club Plaza 3.5*
Number of rooms: 256
Official Description (provided by the hotel):
Sheraton Suites at Country Club Plaza is minutes from Sprint Center, Power & Light District, Kansas Speedway and the Kansas City Zoo. ... more   less 
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Also Known As:
Sheraton Suites Country Club Plaza Hotel Kansas City
Sheraton Hotel Country Plaza
Sheraton Kansas City
Sheraton Country Plaza Hotel Kansas City
Kansas City Sheraton

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