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“Needs a remodel”

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Sheraton Suites Country Club Plaza
Ranked #17 of 110 Hotels in Kansas City
Reviewed September 24, 2013

I've stayed at the Sheraton Suites in Columbus, Ohio on several occasions and that's what I've used to set the bar for the chain. While the location of this Sheraton Suites is great, the property needs a renovation.

One of the elevators from the underground garage never functioned on two different nights I stayed. The mattress in the fold out couch is what you would expect - not very comfortable. The carpet on the guest room floors needs updated as do the doors on the club level (maybe a paint job?) to the lounge. From what I understand, the offerings in the club level lounge have improved with the new general manager at the property. Hopefully this person will start to turn things around for the property.

The rooms do have a empty mini refrigerator for your use, which is nice along with a sink above it that is separate from the bathroom. The televisions in the room DO feature HD programming. In other reviews of hotels, I've mentioned this where a property will have nice, new HDTV, but they do not have HD programming available to watch. You're watching standard definition on an HDTV. Not really an improvement, but that's not the case at the Sheraton Suites Country Club Plaza (small observation? Maybe. But it's the details in life.).

The internet seemed to go in and out when I connected using my iPad.

  • Stayed: September 2013, traveled with family
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Thank BuckeyeHoosier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted F, General Manager at Sheraton Suites Country Club Plaza, responded to this reviewResponded September 30, 2013

Thanks for sending a response to trip advisor on your recent stay at our hotel. I was glad to read you are seeing some of the improvements we have been making to the property. We plan to continue to improve the room conditions and offerings so you should continue to see improvement at the hotel. We appreciate you choosing to stay at the hotel and hope to see you again in the future.

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481 - 487 of 754 reviews

Reviewed September 5, 2013

I stayed at this location during solely for a business trip. I was very impressed at the customer service offered to me by the front desk staff, the location of the hotel, and the complimentary breakfast for Hilton Honors members. The hotel is located in the middle of an upscale shopping district, and good for those that like to walk! There are fountains sprinkled throughtout the shopping district, with places to eat, and shopping! You will not find much of a bargain if you are a bargain shopper in this area but always fun to look!

Room Tip: I chose a room away from the elevator, city view.
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  • Stayed: August 2013, traveled on business
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Thank KThom_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted F, General Manager at Sheraton Suites Country Club Plaza, responded to this reviewResponded September 7, 2013

Thanks for posting your comments on Trip Advisor in regards to your recent stay at our hotel. It was nice to read you had a great stay at our hotel and a nice visit to the Kansas City Plaza Area. Our hotel is in a great location within walking distance to many shops and restaurants. We apprecaite your business and look forward to a return visit.

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Reviewed September 4, 2013

Stayed here for 7 months. These people are so nice. They go out of their way to offer a smile. Location is perfect if visiting KC and you want a lot to do within walking distance. Clean safe area. Great food and close to everything.

  • Stayed: July 2013
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Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted F, General Manager at Sheraton Suites Country Club Plaza, responded to this reviewResponded September 5, 2013

Thank you for posting a comment on Trip Advisor about your recent stay at the Sheraton Suites in Kansas City. I was glad to read you had a pleasant stay at the hotel. Our location is great for walking to many shops and restaurants on the Plaza and I am glad you were able to experience all that the Plaza area has to offer. Thanks for your business. We look forward to your return to Kansas City and the Sheraton Suites.

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Reviewed September 1, 2013 via mobile

Dumpy In my opinion. Dirty carpet, paint and worst of all, the sheets. The green chairs when you first walk in were filthy and soaked with back sweat. No joke. The floor we were in had a large fan in the hallway drying what looked like was wet carpet. Our room was not berry clean and in my opinion these were the worst beds we have ever slept in. They had to be 200 thread count? The worst part was when we woke up we noticed a nasty red or brown stain on the sheets that was not from us.

  • Stayed: September 2013
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Thank Nojoke123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted F, General Manager at Sheraton Suites Country Club Plaza, responded to this reviewResponded September 4, 2013

Thank you for sharing your comments on your recent stay at the Sheraton Suites hotel in Kansas City. Please accept my apologies for the floor fan and stain on your bed sheets. Unfortunately we had an ice machine on your floor develop a leak and the hallway carpet was wet and we needed the fan to dry the carpet. I have shared your comments about the bed sheets with my housekeeping department and will have this addressed to prevent any future occurrence. We appreciate your business and look forward to having you as a guest on a return visit to the Kansas City Plaza.

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Reviewed August 24, 2013

The rooms are excellent .... as an all suite hotel each room has a bedroom separated from the living room. Plenty of space and well appointed.

Service was very good throughout our stay. Breakfast buffet was a little disappointing for a Sheraton but nevertheless still acceptable.

I would certainly recommend the hotel and stay again if in Kansas City.

  • Stayed: August 2013, traveled on business
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Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted F, General Manager at Sheraton Suites Country Club Plaza, responded to this reviewResponded August 30, 2013

Thanks for posting your comments about your recent stay at the Sheraton Suites Kansas City. I was glad to read you had an excellent stay and enjoyed your visit to the hotel. Our all suite rooms are very nice and our guests enjoy the spacious rooms. Thanks for staying with us and we hope to see you on a return visit.

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Reviewed August 23, 2013

We ended up booking 2 rooms for 2 nights at last minute due to some other hotel mishaps. We called the hotel at midnight and they were so friendly and accomodating, we couldn't pass it up. Overall, a good stay. The rooms were spacious and clean. It was nice having 2 TV's, a microwave, and a refrigerator. The rooms could use some updating, but overall it was fine. The kids LOVED the indoor/outdoor pool and the location was perfect. I am not sure that I would stay again - I usually only book hotels with free wifi and free breakfast, so that would be my only reasoning for not returning.

  • Stayed: August 2013, traveled with family
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Thank lmrockstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted F, General Manager at Sheraton Suites Country Club Plaza, responded to this reviewResponded August 30, 2013

Thanks for posting your comments on your recent stay at the Sheraton Suites hotel. I am glad to hear you had a good stay and your kids loved the pool area. We have a great hotel and I am glad you choose to stay with us. We apprecaite your business and look forward to your return.

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Reviewed August 19, 2013

The location is wonderful, with convenient parking and easy access to all the Plaza has to offer. I was impressed with how friendly and welcoming the staff was. The two bellmen we encountered never failed to warmly greet us or wish us well. The front desk staff were friendly at check-in and check-out, plus greeted us as we went by if they were not with another guest. The room was perfectly acceptable, but not anything particularly special. The suite layout was nice to have and everything was cleaned properly. Having a refrigerator and microwave was a nice extra. I wish the bathroom area were a little larger and that the toilet/tub area had a door to separate it from the slightly small sink area. Small issues that would not deter us from staying here again.

  • Stayed: August 2013, traveled as a couple
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Thank DM335
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FredDeLaRosa, General Manager at Sheraton Suites Country Club Plaza, responded to this reviewResponded August 20, 2013

DM335;

Thanks for your input on your last stay with the hotel! Your comments on the friendly staff were shared and were very appreciated by the Team. Sheraton hotels have a great touch at check-in...the "Joke of the Day!". Although I cannot assure you that you will laugh, an effort is made!!

Thanks again and hope to see you back soon.

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Additional Information about Sheraton Suites Country Club Plaza

Address: 770 W 47th St, Kansas City, MO 64112-1802 (Formerly Sheraton Kansas City Hotel at Country Club Plaza)
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 110 Hotels in Kansas City
Price Range: $162 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Country Club Plaza 3.5*
Number of rooms: 256
Official Description (provided by the hotel):
Sheraton Suites at Country Club Plaza is minutes from Sprint Center, Power & Light District, Kansas Speedway and the Kansas City Zoo. ... more   less 
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Also Known As:
Sheraton Suites Country Club Plaza Hotel Kansas City
Sheraton Hotel Country Plaza
Sheraton Kansas City
Sheraton Country Plaza Hotel Kansas City
Kansas City Sheraton

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