The room was decent. A little dated, but clean, and with a very comfortable bed. Where it failed was in the area of amenities. No bath mat? Interesting. Coffee maker, yes. Coffee cup? No. You can't brew a steaming cup of coffee into a 6 ounce flimsy plastic cup. Too bad I didn't notice until 10 minutes before I was ready to leave the room. Cordless phone receiver? Good idea, since these are suites. Would have been a better idea if the receiver had worked. It didn't. I ordered a wake-up call using the speakerphone, but the call never came. Not sure whether to blame that one on the front desk or the phone battery, but either way it was not a good experience.
The public areas were good, with the exception of the pool area. The hot tub was not inviting, and the entire indoor pool area was very run-down in appearance.
Maid service was very late, and poor at that. On day one the housekeeper on my floor acted like she was doing me a favor by moving her cart (which was dead center in the hallway) so that I could maneuver the luggage cart to my room. She didn't say a word. Instead, she huffed, glared at me, and moved it slowly to the side. My room was not made up until well after 5 pm each day, and guess what? No coffee and no coffee cup.
Long story short, a comfortable bed and a good location don't make up for poor customer service. A hotel guest should be made to feel like a valued guest. This stay didn't live up to expectations.
- Official Description (provided by the hotel):
- Sheraton Suites at Country Club Plaza is minutes from Sprint Center, Power & Light District, Kansas Speedway and the Kansas City Zoo. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, Starwood, Priceline, Orbitz, Hotwire, Cancelon and getaroom.com so you can book your Sheraton Suites Country Club Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Suites Country Club Plaza Hotel Kansas City
- Sheraton Hotel Country Plaza
- Sheraton Kansas City
- Sheraton Country Plaza Hotel Kansas City
- Kansas City Sheraton