This hotel is conveniently located and reasonably nice, with disappointments:
First, when I arrived at 4:30pm, the room wasn't ready. A 45-minute wait and a second inquiry were required, during which time I was forced to camp out in the surprisingly cold lobby with another roomless guest. A free drink or upgrade would have been a nice gesture.
I then inquired about using the free Seville parking garage right across the street to park in, but was informed that I could get a ticket. Unsure, I agreed to pay $12 for self parking. A later review of http://www.countryclubplaza.com/Guest-Services/Plaza-Parking clearly indicates that the garage is indeed free and public, one of a number of such structures purpose-built to encourage Plaza visitors.
I find it discouraging to think that the Sheraton would intentionally misinform people about this just to extract an extra $12 from their trusting customers, so instead I choose to think that the young lady meant to say "why of course, all Plaza parking is free to the public" and instead it just accidentally came out "no, you can't park there or you'll get a ticket and possibly cancer." This enables me to retain my generally positive view of humanity.
I called later to inquire about the wireless, having been given no password, and was told that that, too, cost extra, but eventually they did give me the password without charging me when I told them I had fully expected it to be included for what I already paid. Thank god I didn't ask about whether or not I could use the ice machine.
The room had worn carpeting and seemed a bit tired but the bed was cozy, the view was great and the room served my needs. But I can't shake the nagging feeling of having been misled about the parking and then nearly chiseled again for the wireless on a room I had already overpaid for in the first place. In short, I didn't feel the love.
- Official Description (provided by the hotel):
- Sheraton Suites at Country Club Plaza is minutes from Sprint Center, Power & Light District, Kansas Speedway and the Kansas City Zoo. ... more less
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- Also Known As:
- Sheraton Suites Country Club Plaza Hotel Kansas City
- Sheraton Hotel Country Plaza
- Sheraton Kansas City
- Sheraton Country Plaza Hotel Kansas City
- Kansas City Sheraton