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“Awesome bar tender” 4 of 5 bubbles
Review of Adam's Mark Hotel & Conference Center

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Adam's Mark Hotel & Conference Center
Ranked #73 of 109 Hotels in Kansas City
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Awesome bar tender”
4 of 5 bubbles Reviewed August 27, 2014 via mobile

I Stay quite a bit for business and always try and grab a drink and or food in the bar. The bartender Tessa is awesome with a great upbeat personality. Great location to the hwy and stadiums. Rooms are decent could be a little cleaner. Front desk people seem to always be accomidating and willing to help.

Stayed August 2014, traveled on business
Helpful?
1 Thank Troy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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914 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Germantown, Tennessee
Level Contributor
421 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 bubbles Reviewed August 26, 2014

I booked this hotel because I was attending a meeting. The rooms were decent, but I could not get my room cool. The opposite was true of the meeting room too cold. When we asked maintenance to make a change we burned up. The staff is very friendly and accomodating it is just too bad they don't have a better property.

Room Tip: If you stay get a room in the tower
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  • Stayed August 2014, traveled on business
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, Manager at Adam's Mark Hotel & Conference Center, responded to this review, September 3, 2014
Dear Jim R,

Thank you for your recent stay and review on TripAdvisor. i am happy to hear you had a positive experience with our staff, we take great pride in giving top notch service to our guests. I am disappointed to hear the issues you had that overshadowed what should have been a great stay. Our engineering team has been notified of your issue and is working diligently to resolve. I hope you give us a visit next time you are in the area so that we may make up for our shortcomings on your last stay.

Sincerely,

Robert Harmel
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Kansas City hotels

Blue Springs, Missouri
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 25, 2014

My grandchildren love to stay and play. My granddaughter's 10 birthday and she insisted on having her party hotel. It was wonderful and she can't wait to return for a weekend. Want to
thank you both, Angel and Michael for making her birthday special!! We stay often and have never had a bad experience, but this was super special..You had a full house and still took the time and made the effort to make her day "Just the BEST birthday EVER!!" Thank you!

Room Tip: We prefer by the elevator...
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  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank luo43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
1 review
5 of 5 bubbles Reviewed August 24, 2014

I come from Nebraska for Chiefs and Royals games several times a year and always stay here because of the location to the stadiums. Another reason I stay at this hotel is Tessie and Amber in the on site restaurant and lounge. They call their patrons by name and their customer service skills are second to none. I will continue to support and stay at this hotel as long as they are there.

  • Stayed August 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mitch C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed August 22, 2014

My mother & I drove from Alabama to Kansas. On the way, we had trouble finding the hotel, so we called for directions. We talked to Don West who was incredibly helpful & even stayed on the line with us until we made it to the hotel. We enjoyed our stay very much!!

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cassibrynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed August 18, 2014 via mobile

We normally stay HI express but chose this hotel due to its proximity to the stadium. We didn't spend much time at the hotel so we never checked out any of the amenities other than the room.

Check in was quick and the staff was very courteous. They told us about the complementary shuttle to and from the game which we took advantage of. Be warned, the returned shuttle is packed and you can probably walk back just as quick.

The room was acceptable and what I have come to expect from a HI of this age. The main complaint I had with the room was how loud the AC was. We tried to turn it off but the walls are so thin that we could hear the conversations of people in the rooms around us. So our nights sleep wasn't the best. Also, when returned to our room after the game, the floor in a 3 foot area around the AC was soaked. We were tired and wanted to go to bed so we didn't say anything until the next am when we checked out. Before I walked out the door, they had already called maintenance to fix the problem.

Other than some wet socks and a mediocre nights sleep, this hotel served its purpose. We will stay here again if we go to a game but for anything else, we will find a HI express to stay at.

Stayed August 2014, traveled with family
Helpful?
1 Thank Trent H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Adam's Mark Hotel & Conference Center, responded to this review, September 3, 2014
Dear Trent H,

Thank you very much for taking the time to share your comments online. I appreciate and wish to thank you for the kind comments directed to the staff. On the other hand, please accept my sincerest apologies for the air conditioning issue you experienced. I understand the discomfort this caused you. Rest assured that this matter will be looked into. Again, I do apologize and regret that this impacted your experience at our hotel. To better assist you on your next stay, please do not hesitate to approach the manager on duty.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 17, 2014 via mobile


PRO-

A fun hotel, especially for a family with young kids.

Offers decent options for food and drinks for kids and adults. A nice lounge is open late for adult beverages that can be taken up to the room.

Great location next to the stadiums and interstate.

CoCo Key is a great indoor water park for kids.

Great staff!!!! A+

CONS-

Terrible for a quite relaxing day/night. The large groups that flock here are quit loud. Kids are running everywhere.

Busy elevators. We were on the 14th floor, and had to generally stop at every floor on the way up and down.

So,so beds. We've had better.

Small awkward placed TV

Thin walls. We heard our neighbors conversation at 4am this morning. Word for word.


This is great for a family. But I will prob choose another IHG location next time.

Stayed August 2014
Helpful?
Thank Dking620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Adam's Mark Hotel & Conference Center, responded to this review, September 2, 2014
Dear Dking620,

Thank you very much for taking the time to share your comments online. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay. Rest assured that your comments will be looked into and take actions accordingly. Despite your disappointment I do hope you will return to stay with us again at some future date when you can be assured of our very best attention.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adam's Mark Hotel & Conference Center

Property: Adam's Mark Hotel & Conference Center
Address: 9103 East 39th Street, Kansas City, MO 64133 (Formerly Holiday Inn Kansas City SE - Waterpark)
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #73 of 109 Hotels in Kansas City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Adam's Mark Hotel & Conference Center 3.5*
Number of rooms: 369
Official Description (provided by the hotel):
The Adam's Mark of Kansas City is a full-service hotel and conference center located on the Southeastern side of Kansas City, MO. Our location is adjacent to the Truman Sports Complex, home of the Kansas City Chiefs and Royals. The Adam's Mark of Kansas City offers over 369 well appointed rooms and 17,000 sq. ft. of event and meeting space. ... more   less 
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Also Known As:
Holiday Inn Kansas City Se - Waterpark Hotel Kansas City
Sheraton Kansas City
Kansas City Sheraton

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