I arrived late at night to find that my hotel room was given away. When I explained that I reserved a certain room type, the manager responded this other room is all I have for you. So I look online for availability and wow, to my surprise, it was still available, so I called customer service & they confirmed it was still available and that they would call the hotel. They came back on the line & said there is an error, the room is not available but they will give you free breakfast for the mixup. It was late & I was left without a choice, so I checked in. Extremely small corner room! I saw something in the toilet but just to make sure, I asked my wife to look. The toilet had rust inside that made it look like the guest in front of us or housekeeping forgot to flush the toilet. The lady at checkout was very short with us when we asked her a simple question. If this hotel treats priority club members like this, I would've hated to stay here and experience how a non priority club member is treated.
- Official Description (provided by the hotel):
- Listed on the National Register of Historic Places, this KC landmark has had an extensive historic preservation bringing back the original art deco ambiance with a vintage hip approach for a fresh look at yesterday. The Aladdin Holiday Inn Hotel is located in the heart of the downtown convention, business, financial and entertainment districts, and is connected to the KC Convention Center and Marriott. The Aladdin is also three blocks from the Sprint Center. We look forward to Welcoming you with a glass of champagne! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Aladdin Hotel Kansas City
- Aladdin Holiday Inn
- Holiday Inn Kansas City
- Kansas City Holiday Inn