On the evening of Saturday April 13, 2013, I ordered the trout almandine from room service; they delivered salmon instead. Not a huge deal and frankly, I would have just eaten it, but it came with a soy glaze (gluten intolerance) and since I had tickets to a show for that evening and did not have time to wait for a replacement, I called the front desk to request that they drop the charge. I was connected with Jai, and after explaining, I was asked, "Well, are you going to give us the chance to fix it?", which rather surprised me. I explained that I had a show to go to and I didn't have time to wait for a replacement meal. To this he replied, "Well, can we come up and get it then?" So NO APOLOGY and he NEEDED ME TO PROVE TO HIM THAT I ACTUALLY RECEIVED THE WRONG ORDER AND DID NOT EAT IT! Kind of a rude way to treat a person who is already paying you for a crummy room.... But I just said, "Yes, you may."
In the meantime, we discovered the disgusting bathroom (wish I had photographed!) with moldy exposed drains, faucet that blasts water everywhere, TP off the roll, and USED BATHROBE AND TOWEL STILL HANGING ON THE BACK OF THE DOOR....
When we got back from our show 3 hours later, EVERY LOBBY EMPLOYEE WAS CROWDED OUTSIDE THE DOOR SMOKING! Seriously, at least 5 of them and no greeting from any of them as we entered. Of course the lobby was empty of employees! Upstairs, the tray of salmon was sitting untouched in the hallway outside our room. I took the tray back to the front desk myself, managed to find somebody who was finished smoking, explained my situation and found out that NO REFUND HAD BEEN ISSUED. The smell of three hour old fish and the look in my eye must have convinced "Magic Maker" (no real name tag... professional!) that I meant business, because I managed to get the charge dropped without another reprimand from service. I asked to speak to Jai, but he was no longer there, and I was assured that his customer service is usually top notch. Fine, but not tonight! INSULTED AND GROSSED OUT! Yucked up our weekend over and over. Poorly managed and unmotivated personnel. I recommend you do yourself a favor and spend your money elsewhere.
- Official Description (provided by the hotel):
- Listed on the National Register of Historic Places, this KC landmark has had an extensive historic preservation bringing back the original art deco ambiance with a vintage hip approach for a fresh look at yesterday. The Aladdin Holiday Inn Hotel is located in the heart of the downtown convention, business, financial and entertainment districts, and is connected to the KC Convention Center and Marriott. The Aladdin is also three blocks from the Sprint Center. We look forward to Welcoming you with a glass of champagne! ... more less
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- Also Known As:
- Holiday Inn Aladdin Hotel Kansas City
- Aladdin Holiday Inn
- Holiday Inn Kansas City
- Kansas City Holiday Inn