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“Great location, but the service of the hotel staff, lack of amenities, and overall condition of the hotel are awful.”

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Hilton President Kansas City
Ranked #12 of 110 Hotels in Kansas City
Certificate of Excellence
GreenLeadersSilver level
Reviewed April 12, 2013

The location of this hotel in the power and light district of KC cannot be beat. However, we ran into more problems at this hotel than any other (and we travel a great deal). To start, the valet service is an absolute joke. So slow that by the time you are actually serviced you could have parked your own car and walked to the hotel 4-5 times already. The building is historic and lovely, but it comes with all the problems you find in old buildings. Primarily, it was always hot in our room - not matter what we did to the thermostat or how many windows we opened a crack to let some kind of air flow in. The noise from the rooms around you are very, very obvious and disruptive. None of the rooms have fridges in them (unless you want to pay an additional $30). And there is an overall lack of amenities with the room - no pool, no spa, no hotel restaurant (there is a restaurant attached to the hotel and there is a bar at the hotel - The Drum Room). Historic and a good location just could not make up for the poor service, lack of amenities, and other old building problems this hotel suffers from. We won't return.

Room Tip: Corner rooms are larger and have a better view of the Power and Light area, but cannot make up for t...
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  • Stayed: April 2013, traveled as a couple
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Thank KristiM723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipstrnad, General Manager at Hilton President Kansas City, responded to this reviewResponded April 18, 2013

We do take your words to heart, and we will certainly look into the items that can use correction. As you see by the overwhelming majority of the reviews, your experience was not normal. We certainly will take your comments seriously.

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852 - 858 of 1,147 reviews

Reviewed April 11, 2013

I like the location of this hotel, but the amenities are so-so. The rooms are nice, but the showers are probably the weakest part of the stay. The showers are under powered in water pressure, and you must choose between mildly scalding, and scalding hot for temperature. The gym is small but has enough machines to have a work out if it doesn't get too crowded (3 treadmills). The hotel forgot to give me a bill on the last morning, and I called the phone number on my way out and could not contact the front desk. The system sent me to job listings every time I attempted to get to the hotel operator (THANKS!). Anyways, you can hear noise from TVs and traffics in this hotel, so consider that if you need it to be super quiet.

  • Stayed: April 2013, traveled on business
    • Location
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Thank uptownmatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipstrnad, General Manager at Hilton President Kansas City, responded to this reviewResponded April 12, 2013

Well we certainly don't like to be described as "average" but I certainly hear you on all of your points. Some room for improvement in a few areas. Thanks for taking the time to share these thoughts on your visit.

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Reviewed April 8, 2013

Just spent 3 nights at this delightful hotel in Midwest USA. It has recently been restored to its former glory and it was here in The Drum Room that some of the "greats"" used to perform. Frank Sinatra, Ella Fitzgerald, Patsy Cline. What a stunning building. The staff are great. The food in the Providence Restaurant is first class and not too expensive. The lobby is plush and so comfortable. The room was spacious comfortable and the bed was just heavenly. Three excellent nights sleep. Thank you to all the helpful staff.

Room Tip: We had room 618 - so quiet and right next to the elevator
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  • Stayed: April 2013, traveled as a couple
    • Value
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2  Thank BrightonUKMike42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipstrnad, General Manager at Hilton President Kansas City, responded to this reviewResponded April 9, 2013

Thanks for the wonderful review of your visit to our hotel. We are very proud of our hotel and the history. It is indeed an important part of the history of Kansas City hotels. We would love to see you in the future!

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Reviewed March 26, 2013

Wonderful experience at the hotel. Front desk ladies were so helpful and friendly. Room very quiet, great beds and huge bathroom. The hotel has great pictures of the history of the hotel from the 1920's when it was built. I think Hilton put 45 million in to restore the hotel. Wonderful character to the hotel.

  • Stayed: March 2013, traveled as a couple
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1  Thank Joanna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipstrnad, General Manager at Hilton President Kansas City, responded to this reviewResponded April 2, 2013

Thanks for taking the time to share your thoughts on your visit to our hotel. We are certainly pleased you had the opportunity to look around the hotel and notice the historic nature of the building.
We look forward to seeing you again at the Hilton President Hotel!

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Reviewed March 24, 2013

The hotel was recently redone (a few yrs ago) and restored to its former grandeur. Neat interior, modern amenities. Near the arena, right downtown. Good sized rooms and a very reasonable price. The bar, (the Drum Room) looked interesting, but I did not visit it. This is the only place I will stay at in KC. Highly recommended.

Stayed: March 2013, traveled on business
2  Thank EBRothman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipstrnad, General Manager at Hilton President Kansas City, responded to this reviewResponded March 25, 2013

Thank you so much for the wonderful review. We could not agree more! We work so hard to provide a perfect visit for each and every guest, it is nice to see this hard work rewarded in your comments. We look forward to seeing you again soon!

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Reviewed March 21, 2013 via mobile

I thought I would get more for $300 a night. Besides it being a historic hotel, nothing really makes this hotel stand out. The Good: Rooms are updated and clean and staff friendly. The bad: expensive, breakfast buffet was all cold, vending machines on floor didn't work, and free wifi was a joke--Wifi signal was so weak it's no wonder its free. The Westin down the street is much nicer and same price range.

  • Stayed: March 2013
    • Value
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Thank Gwp59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipstrnad, General Manager at Hilton President Kansas City, responded to this reviewResponded March 22, 2013

Well it certainly appears we could have done a better job during your visit. All of your comments are taken under advisement. I can say that our WI-FI has been upgraded in the past 24 hours to an entirely new service called "Stay Connected by HIlton and AT&T" The new system is robust and will provide a complimentary service that will rival anyone in the city. We will discuss your review in house to see what we can do better next time.

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Reviewed March 17, 2013

I really liked the charm of this hotel. The room was large, the bathroom modern and clean, and the bar area was nice after a long day. Unlike many other Hilton hotels there was no charge for the wifi Internet or the fitness center. Though the fitness center is small and not up to par to other Hilton hotels. Mark, the concierge, was simply a pleasure to make requests with and Valentine, in the bar, delivered fantastic service. The location is easily accessible via the interstates and the hotel is right on the power and lights district. I will be back.

  • Stayed: March 2013, traveled on business
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1  Thank Amanda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
philipstrnad, General Manager at Hilton President Kansas City, responded to this reviewResponded March 18, 2013

Thanks so much for the kind review Amanda. I will make sure that Mark sees your comments. I know he will appreciate you taking the time to recognize his attention to guest service details. You pointed out some great features of our hotel and we look forward to providing the same levels of service for all of your future visits to Kansas City.

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Additional Information about Hilton President Kansas City

Address: 1329 Baltimore Ave, Kansas City, MO 64105
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Kansas City
#7 Luxury Hotel in Kansas City
#11 Romantic Hotel in Kansas City
#16 Business Hotel in Kansas City
Price Range: $214 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton President Kansas City 4*
Number of rooms: 213
Official Description (provided by the hotel):
AAA Four Diamond award winning hotel, and the only hotel in the new Power and Light entertainment district. The hotel was originally opened in 1927, closed for many years. Re-opened in 2005 after a 45 million dollar renovation. This stunning hotel is truly one of Kansas City's grand hotels. ... more   less 
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Also Known As:
Hilton President Kansas City Hotel Kansas City
Hilton Hotel Kansas City
Hilton Kansas City
Kansas City Hilton

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