I was attending a convention and became snowed in by a snow storm. The hotel was clean and fresh despite being a historic property. The staff were helpful and were ready to handle issues from snowed in customers. I would saty here again without hesitation. I did have two points of concern. First, the valet service was spotty and unorganized. We had to wait just to find the valet. When I arrived, i was hoping for a bellman since I had a great deal of luggage. I found the valet but no offer for my bags, so i made it work. Secondly, since I had many questions over the stay, the staff at the front desk were for the most part helpful and friendly but there were a least two staff members who did not reflect the good service the others provided. I felt more of a bother to them than a guest. But due to the storm, i expected some bumps in the road. Also, the Drum Room was an excellent experience!
- Official Description (provided by the hotel):
- AAA Four Diamond award winning hotel, and the only hotel in the new Power and Light entertainment district. The hotel was originally opened in 1927, closed for many years. Re-opened in 2005 after a 45 million dollar renovation. This stunning hotel is truly one of Kansas City's grand hotels. ... more less
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- Also Known As:
- Hilton President Kansas City Hotel Kansas City
- Hilton Hotel Kansas City
- Hilton Kansas City
- Kansas City Hilton