I wrote a review back in 2008 after my first stay at the Hilton President. I still love this place after several more stays. Hotel was sold out with the Springsteen concert right down the road, yet the service was still great. I called on my way into town to see if I could check in early, no problem. When I found out my room faced the P&L district, again, no problem changing to the front of the hotel. The front desk could not have been more polite. Valet was very nice and even directed me to a local store within walking distance. Again, when I needed a spoon and asked someone, they went down to the restaurant and got one for me. Everyone was happy to help. The hotel was sold out, staff could have been grumpy and rude but they were very polite. I've been to several less busy hotels with terrible customer service.
With it's location to the Power and Light District, Sprint Center and downtown, plus great service and beautiful hotel, it's safe to say I will return again when I visit KC.