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“March Madness/Retail Therapy Weekend!”
Review of The Fontaine

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The Fontaine
Ranked #3 of 109 Hotels in Kansas City
Certificate of Excellence
Reviewed March 24, 2014

Wonderful!...warm greeting at reception...parking valet service great...Bar Rosso fantastic!...our room...the MOST comfortable bed EVER!...that shower!!!...mere words would not to it justice...continental breakfast and Sunday Room service delightful...when in Kansas City...we will be back!...sign up for the VIP program!...thank you for a fabulous weekend!

Stayed: March 2014, traveled with family
1  Thank Sarah4501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,121 - 1,127 of 1,170 reviews

Reviewed March 19, 2014

So happy to have found this hidden gem on the Country Club Plaza in Kansas City. The hotel is gorgeous and has European flair to it. It is boutique and not too big so feels intimate. Terrific roof top saltwater pool and sitting area with a fire pit, too. Will be back.

  • Stayed: March 2014, traveled as a couple
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1  Thank wnancyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Sorella_GM, General Manager at The Fontaine, responded to this reviewResponded June 3, 2014

wnancyk,
We are also happy that you have found us! Thank you for your review and for the sake of all travelers, the pool is not a saltwater pool, but was designed to look like a "sheet of glass" and it is quite attractive!

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Reviewed March 18, 2014

The hotel was reasonably priced for a great experience. It's a beautiful hotel and the staff is very friendly and helpful. We were celebrating our anniversary, and the staff provided some extras to make our stay even more memorable.

  • Stayed: March 2014, traveled as a couple
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1  Thank Ruth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Sorella_GM, General Manager at The Fontaine, responded to this reviewResponded June 3, 2014

Ruth M,
Congratulations on your anniversary. Thank you for choosing us to celebrate!

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Reviewed March 17, 2014

The Staff were most customer friendly and I have been around. Food in 7th floor Bar was excellent and service really outstanding. Not too pricy for 5 star eatery. Breakfast Staff Simone and maria were especially attentive. Shuttle service was 1st rate. Only small negative was I needed to call to get room cleaned one day after waiting until 5:00pm. Overall this was nicest Hotel experience in Plaza area of KC I have had and I have stayed in area hotels before.For the KC Plaza area and downtown this Hotel is the best available.I will stay again PS welcome bottle of wine is a nice touch!

  • Stayed: March 2014, traveled with family
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1  Thank ken d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Sorella_GM, General Manager at The Fontaine, responded to this reviewResponded April 14, 2014

ken d,
Thank you for detailing your stay and the great amenities and service you experienced. Please accept our apology for the late room cleaning. We'll fix that. We look forward to seeing you again and everyone that joins our Valencia VIP program can get wine, bottled waters, a couple of beers, or fruit upon your arrival. VVIP is our repeat guest rewards program that is customizable, allows for complimentary upgrades, gift certificates for food and beverage, and free stays!

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Reviewed March 16, 2014

Apparently this is a new hotel. Everything in the facility is in tip top condition. The decor is contemporary and the bedrooms and bathroom's are spacious enough for two people. The king size bed we had was comfortable. I'd give it an 8 out of 10. The location at Country Club Plaza is excellent if you like to walk around, shop and have plenty of restaurant choices. We went to the Nelson-Atkins Museum which is only a mile away. The staff were friendly and professional. The Complimentary breakfast is good but I'd recommend getting to it before 9am. The 7th floor bar is also very nice. They have a terrace adjacent.

  • Stayed: March 2014, traveled as a couple
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Thank imemine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Sorella_GM, General Manager at The Fontaine, responded to this reviewResponded April 8, 2014

imemine,
Thank you for taking the time to review us. Please join us again!

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Reviewed March 16, 2014

Wow - Hotel Sorella - Thanks for providing KC with a cool, hip, current, fresh, and modern hotel experience! Just stayed at Hotel Sorella for the Big Twelve tournament, and you exceeded expectations. The ambiance - from lobby to bar to room - was outstanding, but what really set you apart was the customer service. Every single person that I interacted with from your bell staff team, to the front desk and the bar was truly the gold standard. We used your complimentary car service to get to and from P&L for the games, and we were amazed by the quality of the car and professionalism of your team. Plus, the welcome bottle of wine was such a thoughtful touch, and the complimentary breakfast was fabulous. Hats off! You will certainly be our first choice for our next Country Club Plaza staycation!

  • Stayed: March 2014, traveled as a couple
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Thank Kari908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Sorella_GM, General Manager at The Fontaine, responded to this reviewResponded April 1, 2014

Kari908,
You're making us blush, but you're welcome! Reviews like yours just want to make us do better. Glad you were able to take advantage of the many amenities that we have to offer. See you again soon!

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Reviewed March 14, 2014

Room was spotless with great attention to details: sheets, pillows, towels were world class. Rosso restaurant was outstanding with creative American food (despite the Italian name) and a decent VERY fairly priced wine list. Continental breakfast buffet was good, but setting--dark cocktail lounge seating and loud music-- not conducive to business meetings. All in all, a welcome addition to KC. Wish they would open one downtown.

  • Stayed: March 2014, traveled on business
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1  Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Sorella_GM, General Manager at The Fontaine, responded to this reviewResponded April 1, 2014

Robert G,
It sounds like you are a seasoned traveler and we are pleased to have you review your visit. Great comments on our accommodations, amenities and food!

Our European Breakfast area is the most unique space on property and was modeled after a hybrid of a greenhouse and observatory as evidenced by the outdoor pavers for the floor and being surrounded by windows on three walls and a 1/3 glass roof. It can be susceptible to a darker feel very early in the morning or on a cloudy day. On the other hand, sunny days and even snow days really give quite a distinctive perspective!

We do apologize for the volume level you experienced. We will be sure to check the music level as it should be at a low volume to act as background music. The whirring of the cappuccino and espresso machine that produces complimentary, handmade beverages is the sound we prefer to promote! Thank you for staying with us and we hope to see you again soon.

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Additional Information about The Fontaine

Address: 901 W 48th Pl, Kansas City, MO 64112-1895 (Formerly Hotel Sorella Country Club Plaza)
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 109 Hotels in Kansas City
Price Range: $170 - $488 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fontaine 4*
Number of rooms: 132
Official Description (provided by the hotel):
Located in the heart of Kansas City's best upscale shopping at Country Club Plaza, The Fontaine is a sophisticated, new destination for business and leisure travel. Walk across custom tile mosaics inset into the gleaming marble floor, enjoy intricately carved wood paneling and playful Renaissance artwork adorning the walls and marvel at the hand-blown Venetian glass chandeliers floating overhead. Each detail is designed to delight the senses while setting a scene of serene sophistication—a place in which guests are both dazzled and utterly relaxed. ... more   less 
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