We were looking for a new tradition for Christmas Day, and took friends and my 8 year old to Buca. The wait was 20 minutes even with reservations, and when we arrived, we were completely ignored at the host station for well over 5 minutes while we stood there. He was talking with friends, giving servers assignments, trying to find a pen, answering the phone....c'mon, we were standing right there. We could have at least be greeted.
Our server was good, but the restaurant was freezing. The food took well over an hour to be delivered, and it was not good. The lasagna was soft with no texture or flavor. The small serving of Chicken Limone for $22 was just stunning. My son had terrible pizza. The manager came over and looked at how much we had not eaten, and apologized for the coldness, the extreme wait and the disappointments with the food, she said it was a skeleton crew in the kitchen with none of the regular chefs. I think you should not be open if you can only offer a subpar meal.
She offered us a free dessert to make up for the disappointments. We ordered 1 ice cream sundae and 1 piece of chocolate cake for the table to share. When the bill came, we were still charged for 1 dessert. When questioned, the waiter said the manager only offered to pick up one dessert. Really? Good thing we did not all order dessert thinking it was her way of making things right.
This made a good deed go even more wrong. We will never be back again, and since none of our friends had the great experiences we had there in the past, I'm sure this is now on their list of places to run from.
A terrible way to spend Christmas dinner.
Back to Hereford House next year.
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