Is the service at this Outback Steakhouse--or any restaurant--perfect? No. That said, however, more often than not, the food has been outstanding and well worth paying for.
There have been times where I have been upset with the quality of my food, namely the steak being overdone, but whenever I said something afterward, they would do their best to make up for it, providing a voucher for a discount on my next bill or a free bloomin' onion. A lot of restaurants would not take that step to satisfy their customers.
I would recommend any of the cuts of steak, but especially the T-bone and the filet. Don't order more cooked than medium rare. Good steak loses its taste whenever you cook it took long.
Try the seafood dishes if you're not into steak. The lobster tails are first-rate whether grilled or steamed, and the salmon is tasty.
Also, this is one of the best options if you're staying near KCI. Otherwise, it's either fight the traffic into downtown or drive 35 minutes to St. Joseph.
If I have to choose one chain restaurant to eat at, I'm going to choose Outback whenever I can. I know what I'm getting, and it's good food, good food which fills me up. I don't understand the dissatisfaction.