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“Ridiculously rigid rules”

McCormick & Schmick's
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Ranked #58 of 1,471 Restaurants in Kansas City
Certificate of Excellence
Price range: $30 - $40
Cuisines: American, Seafood
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Restaurant details
Good for: Romantic
Dining options: Breakfast, Late Night, Dinner, Lunch, Reservations
Dining style: Casual Dining
Cross street: Pennsylvania
Reviewed January 11, 2014

Ok-I had a bad experience here last year in the bar-10 minutes, no service. So, time has passed, I decided to give them another chance. My date and I dropped by for a drink and snacks after a movie. We arrived at 9:45p.m. and told the folks at the front desk we'd check out the bar. The bar was full, so we went back to the front desk and asked for a regular table. We were asked what we wanted, and when we said drinks and some appetizers, we were politely but firmly refused a table. Keep in mind that the restaurant was half empty at almost 10:00 in the evening. Good rule for 6:00, 7:00, 8:00 or even 9:00, if the tables are full, but ridiculous at 9:45p.m. with a half empty restaurant. These people consistently disappoint.

We went to a competitor and spent our $70.00 with them.

    • Service
1  Thank Jeff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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297 - 301 of 464 reviews

Reviewed December 31, 2013

We went to McCormick & Schmick's on the Plaza for a New Year's Eve dinner. From the moment we walked in until we left we never saw a smile from ANY employee. Our greeter was not pleasant & seemed irritated. While we waited to be seated we witnessed 2 waitresses actually arguing right in front of us. One telling the other to "chill out". We had one server, who seemed to know about the appetizers and was professional, then, without any introduction or explanation, another waiter appeared at our table. He was barely audible. 'Don't know if it was the very loud noise level or his voice. He brought out a plate of bread, without bread plates for either of us. Finally our dinners arrived. I had green beans on my plate that were undercooked and inedible. The waiter was never seen again while we were eating. In fact, he only came to take our order, leave bread, and bring the check, which was a shock to us for the amount, quality, and lack of service we received. When we left, no one said a word or even looked at us. So much for a pleasant holiday dinner.

    • Value
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    • Food
1  Thank funtraveler09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2013

The food and atmosphere are excellent. The site could be improved with a warmer indoor fireplace somewhere. We were cold on our visit during November.

Thank otisokansascity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2013

Lots of selections for delicious seafood make this restaurant a crowded place! Our salads and entrees were wonderful, and the service was attentive and friendly. We were seated within just a few minutes of our reservation time. But, with tables so close together, the place becomes loud. Still, it is a strong choice or seafood on the Plaza in Kansas City.

Thank MJKC_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2013

Our family of had dinner in McCormick & Schmick (Kansas City) and did not have a good time. Besides being placed at the wrong table (we reserved a window table), our food order being short changed (we ordered a side of mashed potatoes and did not receive them) and our meal was cooked incorrectly (salmon was requested medium rare and came out medium well done), we received no bread (whereas the tables around us all received bread) and being billed for horderves that we did not order (the horderves that the table next to us ordered and ate).
The above dinner made us all sickly between 30 and 90 minutes after we left the restaurant. Emailing the restaurant the next day resulted in a no response. It was not until I contacted corporate that they called and apologized.
The bottom line is their food, service, and customer service is miserable. I will never step foot in another McCormick again.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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