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“Don't Stay Here-I never will again” 1 of 5 bubbles
Review of Ameristar Casino Hotel Kansas City

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Ameristar Casino Hotel Kansas City
Ranked #42 of 109 Hotels in Kansas City
Joplin, Missouri
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Don't Stay Here-I never will again”
1 of 5 bubbles Reviewed June 26, 2013

Made reservation for 2 rooms, free valet parking is nice. While checking in, found out that they decided to move one of my rooms, that I prepaid for. Then she informed me that all they had left was handicap rooms, smoking rooms or I could upgrade for a fee. I was told my reservations only get me a room maybe not the one I wanted. So, last minute change, I could not change hotels because everyone else was full. So, I had no choice but to PAY for a upgrade so I would be put into a smoking room! Got my car out of the free valet, and guess what? My GPS mount was on the floor broken into 2 pieces. When I left the car, it was suck on my windshield, now broken. They had no ideal how that happen! Now, my room, nice at first. After a few minutes, I smell smoke! This is a non smoking room, right. Is the smoke coming from below us? It could be. Then my neighbor, decided to play the TV until 1am. The doors that connect rooms don't do the job in keeping sound out. So, my experience at Ameristar is, you can't trust them, they break your stuff, rooms smell like smoke, you hear your neighbor, and they use "bait and switch" to get more out of you. And she made a comment about me using a 3rd party service to get my 2 rooms.

  • Stayed June 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank robertlowrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review, July 9, 2013
We appreciate your feedback regarding your recent visit to our property. Guest service is extremely important to us and we apologize for your experience. We would like the opportunity to speak with you further regarding your stay with us. Please feel free to send your contact information and any details of your visit to AtYourServiceKC@ameristar.com and we will get in touch with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

308 reviews from our community

Traveler rating
    134
    81
    42
    29
    22
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Scotland
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed June 10, 2013 via mobile

Stayed here in May 2013. A few miles outside Kansas City but easy access I to the city. Valet parking or self park options. I prefer to self park and this was only 50 yards from the front door. Quick professional service at the desk. Stayed In a King Suite which was great. Large room with good bathroom space and second toilet as well as jacuzzi tub. Personally I found the bed was too soft, but that aside no complaint. Found the room clean and in in good condition. Casino was not that busy so no surprise that restaurants had hours that seemed limited, but still more than enough options. If you want a good room for decent value in the KC area this is worth a visit.

Stayed May 2013, traveled as a couple
Helpful?
Thank Elparaiso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed June 10, 2013 via mobile

Their price is based on location, location, location. Other than that, they don't have much to offer. Service was sub par, had to wait numerous times at the bag check. Room smelled like the people the night before smoked marijuana all night long. And no fitness facility. I have a hard time staying at a '4 star' place playing almost $200/night and they don't offer a fitness facility.

  • Stayed May 2013
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Topeka, Kansas
1 review
5 of 5 bubbles Reviewed June 9, 2013

The Staff is always fun, friendly and helpful. I enjoy the hotel the food and always look forward to staying at the Kansas City Ameristar! I have stayed at other casino hotels in the KC area, but really prefer to stay at the Ameristar. We all wish to win when we gamble, but it doesn't
always happen, but that is why it is called "gambling"

Room Tip: Let the staff know what you are looking for in a room and they will do their best to get you what yo...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marilyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review, June 12, 2013
We appreciate your review, Marilyn! I'm so happy we're your favorite casino and that you look forward to visiting us. Thanks for being our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed June 7, 2013

I received a coupon in the mail to redeem for a free night stay at the Ameristar Casino Hotel. Very easy to make the reservation and the check in process was quick and easy.

I was assigned to a standard room with 2 beds on the fifth floor. The fifth floor is not high enough to see over the casino building directly in front of the window, therefore there was nothing interesting to see outside the window. Can't complain much because the room was free. The bathroom was small but appeared to be very clean. The bedroom was unremarkable. The furniture looks in need of replacement, lots of scratches and blemishes. Mattress was comfortable and the flat screen television provided ample channel selections.

The casino experience was less than satisfactory. Several areas of the casino floor were closed in order to update some sort of system. Not really sure what was going on. The slot machines were extremely tight and I did not win anything the entire time I played. Not much fun playing the slots at Ameristar on this visit. Not much else to do here. No swimming pool or hot tub to relax in and no gym to get in a quick workout.

  • Stayed June 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Ricky075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review, June 12, 2013
Thanks for sharing your review and for staying with us. We are currently finishing a casino floor system upgrade which will provide a more reliable and faster transfer of data using fiber optics. During the upgrade, some games are placed out of service, however the upgrade should be complete by next week and all games once again up for play.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
illinois
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 7, 2013

Wow wish we could have stayed longer. I have to use oxygen. I really should have asked the desk for the first floor. but it did not matter. My sister and i had so much fun. Our room was clean and everything worked. They make it accessable for people with disablities for cars and doors and exits. The front counter people were just so helpful smiled and carried on conversation with you while you check in. That does matter to make you feel welcome. Their was also a security guy at the front of the casino to walk in. i did not get his name. my sister wanted to cash in here ticket. she was all confused, and he smiled and asked her name, and told her where to go and watched, she looked back and he shook his head yes to reasure her that she was going the right way. so if management is reading this he was a nice sized guy on june 6 2013 working at around dinner time. What a great guy he was. Then we went to horizons. I think the man who was the manager. Asked us how we were. If the food was good. Could he suggest anything. Wow we were treated like queens. The only thing we did not get a playing card so we could get credit for staying and playing. Anyone go and have some fun here.

Room Tip: If there is somthing specific you want write down. if they could do it they will.
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  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kkhoas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review, June 12, 2013
I'm glad you had such a great time! We will definitely pass your compliments along to our team members you mentioned. Thank you for being our guest and we hope you can stay longer next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lenexa, Kansas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 29, 2013

Ameristar has a wonderful hotel; just wished it had a swimming pool. The casino is always fun. They are always adding new slot machines in the casino. The drains in the shower are sometimes slow. I would like to see the rooms have bottled water. The rooms usually have bottled water, but sometimes there isn't any. The rooms are always well kept. Sometimes the guests can get a little loud in the wee hours of the morning. Overall, it is a great place to stay play and eat. They have things for the kiddos which is also nice.

Room Tip: I have stayed on all different floors, but prefer to stay in the middle area of any floor.
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sprtkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Hotel Kansas City, responded to this review, June 5, 2013
I'm glad you have a fun time visiting! We really appreciate your feedback and thank you for being our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ameristar Casino Hotel Kansas City

Property: Ameristar Casino Hotel Kansas City
Address: 3200 North Ameristar Drive, Kansas City, MO 64161
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Luxury Hotel in Kansas City
#33 Business Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ameristar Casino Hotel Kansas City 4*
Number of rooms: 184
Official Description (provided by the hotel):
The Ameristar Casino Hotel Kansas City is a luxury hotel with 184 guestrooms. With 3,000 slot and video poker machines and 60 table games, this Kansas City casino is one of the biggest in the country. After exciting gaming action you may choose from nine appetizing dining options at this Kansas City hotel. The restaurants in Kansas City at Ameristar range from a sports-infused brew-pub to fine dining in an Old West inspired atmosphere. ... more   less 
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Also Known As:
Ameristar Hotel Kansas City
Ameristar Casino Kansas City Mo
Ameristar Kansas City

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