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“Nice Stay in KC Arts District”

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Kansas City Marriott Country Club Plaza
Ranked #39 of 109 Hotels in Kansas City
Denver, Colorado
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice Stay in KC Arts District”
Reviewed October 14, 2013

Spent a quick one-day visit to KC and stayed at this hotel. The service was very good; staff were pleasant and helpful, the room was clean, comfortable and quiet. Food was good as well. The only problem I had was trying to find something for lunch at around 3:00 PM as this time fell between the times for lunch and dinner (had to walk down to the plaza to find something to eat). Otherwise, a good experience overall.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank wxdude55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesPLZA, Guest Relations Manager at Kansas City Marriott Country Club Plaza, responded to this review, October 16, 2013
Thank you for the review, we are very close to two different Kansas City Museums - the Kemper Contemporary Art Museum is adjacent to our building, additionally we are 2 blocks from the Nelson Atkins Art Museum - our courtesy shuttle will even take you there!

We do have 3 restaurants in our hotel, Breakfast and Lunch is served in the Main Street Grille until 1:30pm Sunday through Thursday, and until 1:00pm on Friday and Saturday.

Our MI Great Room Lobby Lounge has a full dinner menu Monday through Thursday from 4:00pm to midnight, 1:00pm to midnight on Friday and Saturday and 5:00pm to midnight on Sundays. We also offer room service 6:00am until midnight every day of the week to serve guests between the times are Main Street Grille closes and the Lounge opens. Thank you again for the review!
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549 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • English first
  • French first
  • Any
English first
Walnut Creek, California
Level Contributor
36 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 10, 2013

If you're looking for warm, friendly staff and service, this is your place to stay. Everyone was incredibly accomodating and just plain midwest-nice!

Pros-
- Staff was really friendly and helpful
- When I asked for a room change, they were very accomodating and put me on the club floor
- Room was clean
- Plenty of outlets for the business traveler
- Location next to Country Club Plaza is great. It's on a small hill but walking distance

Cons -
- The first room was small and there was a compressor that kept turning on and off somewhere all night so I finally asked for a room change, which they did and were very nice about it
- No in-room safe
- Parking garage is awkward and hard to navigate

Room Tip: The higher rooms don't get road noise.
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea074
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesPLZA, Guest Relations Manager at Kansas City Marriott Country Club Plaza, responded to this review, October 16, 2013
Thank you for the time you took on writing your review! We like to think we set the bar for "Midwest Hospitality". Don't forget when you are back with us - our courtesy shuttle will take you to and from the Country Club Plaza every day. Thank you again for the review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haslett, Michigan
Level Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed October 9, 2013

A small group of us, 5 persons, three rooms, recently stayed at this hotel for four nights, which included a weekend. Based on our stay, we all agreed this a very nice hotel.

In particular, all the staff was very friendly, pleasant, and always willing to assist with any request or issue, which included the bell and valet persons, front desk staff (check in and out was a snap), other team members. High marks must be given to Michael (an outstanding individual) and Kevin at the front desk, who offered service above and beyond the call. Several excellent areas and conditions of the hotel need to be addressed:

1) The room towels, linen, pillows and mattress were the best and very, very comfortable; 2) the hotel shuttle bus was great (it only goes so far from the hotel but nonetheless it is still great to use and a money saver on cab fares); 3) lobby and bar area is very clean and comfortable; 4) the valet parking ($15 per night is reasonable and quick to use); and 4) the bar personnel is great, especially Tanner and Katlynn, both are excellent bartenders,very friendly and, above all, they know how to make a very good drink, even if it is different or an unusual requested one; both of them are an asset to the hotel team.

The only negative issues about the hotel is this: The pool, which is noted on the hotel's Web site as heated, is cold; the temperature hovered around 79/81 degree, which is too cold for use; and 2) housekeeping needs to speed things up; several days we came back to our room around 3:30 or 4:00 pm and the room was not made up (please note, the rooms were very clean when done). However, with that said, the hotel staff, in particular, Michael, adequately addressed our issues as well as attempting to correct them (big kudos to him for doing so). I would also say that the charge for WiFi in the room ($9.95) for a Silver Marriott member is in my opinion excessive.

Nonetheless, this is a great hotel to stay out while in Kansas City, Missouri because of a great staff, nice rooms, and a great location. Good job staff and management.

Room Tip: The ninth floor is nice.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank teddybee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesPLZA, Guest Relations Manager at Kansas City Marriott Country Club Plaza, responded to this review, October 10, 2013
Teddy! Thanks for taking the time to write such a great review! I am happy to hear that your family all concur that their stay was great - we hope to have you all back for a future visit.
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Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 5, 2013 via mobile

We like the downtown KC when we go to performances at the Hoffman Center, the Sprint Center or the KC Auditorium. We usually get a good rate from the event we are attending. We like their breakfast and don't mind paying for a real breakfast. We have never had any trouble in the parking garage. Great drinks at the bar.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KarenWestKansas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesPLZA, Guest Relations Manager at Kansas City Marriott Country Club Plaza, responded to this review, October 7, 2013
Thank you for the wonderful review and highlights of our property. We are just minutes from the Performing Arts Center, and I think our Main Street Grille is the best breakfast on the Plaza - you really get a great value for what we offer. The bar is starting to do some seasonal specials right now with Fall underway so I hope you have time during your next stay to try them out - thank you again for the review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Drexel Hill, Pennsylvania
Level Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 5, 2013

This is a very nice full-service hotel. My room was clean, fairly modern, and very quiet. All of the staff were extremely friendly and helpful. Like most full-service hotels, the value isn’t great because they nickel-and-dime you with breakfast, parking, and internet fees, but I’m fine with that since it comes with the brand. No refrigerator in room. The hotel is convenient to lots of restaurants within walking distance. This part of Kansas City is fairly beautiful with lots of open space, fountains, and wide sidewalks.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tjd181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesPLZA, Guest Relations Manager at Kansas City Marriott Country Club Plaza, responded to this review, October 7, 2013
Thank you so much for the review you wrote on our property! I am glad to hear that you enjoyed the hotel, area and our staff service. We hope to have you back for your next trip to Kansas City.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NC
Level Contributor
57 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 5, 2013

Every single employee I encountered during my visit was so friendly and overly helpful. I was really impressed when even at 3:30 am when I was checking out they still had a smile on their face and rushed to help me with my bags, etc. Breakfast in the restaurant and the concierge lounge was what you would expect at a Marriott. The room and the rest of the hotel were clean but could use some updating. There is either valet or self parking available in an attached garage. I could not get a strong wi-fi signal but enough to check email, skype, etc. There is also a free shuttle to the nearby restaurants/plaza. I would definitely stay here again if I'm in the area for the great service alone.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jolena28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesPLZA, Guest Relations Manager at Kansas City Marriott Country Club Plaza, responded to this review, September 9, 2013
Thank you for writing a review about our hotel! I am glad to hear that even our overnight service staff is spot on with the service - we look forward to having you back.
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 2, 2013

3am: People in adjoining room come to room. Loud, drunk, slamming doors, blaring loud music. Also slamming things against the doors that connect out rooms. Fine, it will stop as soon as they pass out. Nope.

3:30am: Call front desk to ask them to ask neighbors to be quiet. Desk says they'll send someone right up. Do they? Nope.

4:50am: Call front desk AGAIN because music is still blaring, although it sounds like neighbors are passed out. Desk says they'll "send someone right up to tell them to be quiet." Yes, they send someone. But just to stand in the hallway.

5:00am. I get dressed to go to desk and see what the deal is. See security in hallway. The guy says in almost a whisper, as to not wake them, " I think they're sleeping."

Wtf?? Well I am not. And neither is anyone in nearby rooms.

5:20am: After hearing some knocking and their phone ringing, music finally off.

5:25am: Front desk offers us free breakfast.

Never stay here if you want to sleep. Unless you value bagels and eggs more than actual sleep before driving 10 hours.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ColdAndTired100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestServicesPLZA, Guest Relations Manager at Kansas City Marriott Country Club Plaza, responded to this review, September 9, 2013
Please accept my apologies for what you experienced in the middle of the night. We try our very best to address noise issues that occur and treat each guest as equally as possible, but do not want anyone disturbed and in a room that does not allow you to sleep. Should you like to discuss further please feel free to call the main hotel phone number and ask for the Guest Services Manager, it would be my pleasure to discuss.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kansas City Marriott Country Club Plaza

Property: Kansas City Marriott Country Club Plaza
Address: 4445 Main Street, Kansas City, MO 64111
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#25 Romantic Hotel in Kansas City
#30 Business Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Kansas City Marriott Country Club Plaza 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
Kansas City Marriott Country Club Plaza is a reimagined, modern and chic hotel in Kansas City, Missouri offering a convenient location in the Country Club Plaza near the city's top attractions. Our upscale accommodations are minutes from the Power & Light District, Sprint Center, Kauffman Stadium and Nelson-Atkins Museum of Art, among other premier destinations. ... more   less 
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Also Known As:
Kansas City Marriott Country Club Plaza Hotel Kansas City
Marriott Kansas City

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