We chose to stay at this hotel as we were flying out of the air port the following afternoon. We specifically picked this hotel because the website said FREE airport shuttle. When we check in that night we told the guy that we needed a shuttle at 1pm and he marked us down in a book. The next morning we left to go shopping and reminded the lady that we were needing to take the 1 pm shuttle, she confirmed our reservation and said ok. When we came back a couple hours later she rudely told us that we would not be able to park our car at the hotel while we were gone and that if we did it would be towed. This is the first of our 3 interactions that they mentioned this. She said that it was a new policy and that we could have paid for a $120 stay and park package. How is that a FREE air port shuttle!? She didn't offer any apologies or solutions. Horrible customer service!
- Official Description (provided by the hotel):
- Perfect for both business and leisure travelers alike, the Comfort Inn Kansas City / Airport hotel is two miles from the Kansas City International Airport and offers free airport transportation for its guests with advanced notice. (5:00am-11:00pm)Popular attractions minutes from your guestroom door include:Sprint Arena & Power & Light DistrictDowntown Kansas City - Convention CenterArrowhead(KC Chiefs) Kauffman(Royals) StadiumsWorlds of Fun and Oceans of Fun theme parks Sea Life Aquarium & LEGOLAND Discovery Center Park UniversityAs a guests of Comfort Inn, you will enjoy features like:A 100% Smoke Free hotel.Small Meeting Room. (Call hotel for availabiity)Free wired and wireless high-speed Internet access Business & Fitness Center.Saltwater indoor heated pool and hot tub Free local and long distance calls.Your Morning Breakfast is full of hot and delicious options, making breakfast at our Comfort Inn the perfect way to start your day. Enjoy our free hot breakfast featuring eggs,sausage, yogurt, fresh fruit, cereal and more, including your choice of hot waffles in two flavors!All spacious guest rooms are furnished with 32-inch flat-screen, LCD televisions, coffee makers with free coffee, curved shower rods, hair dryers, spacious work desks, voice mail, irons, ironing boards. Guest laundry facilities are located on the premises and dry-cleaning service,(same day) Mon-Fri.The Comfort Inn Kansas City / Airport hotel offers warm, inviting and affordable accommodations close to all the best Kansas City has to offer. When you are looking for friendly service, countless features and a great location, make us your home away from home. ... more less
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