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22 - 27 of 158 reviews
Reviewed June 10, 2018 via mobile

We loved the comfortable mattresses, the sparkling clean facility, the extremely fast fiber Wi-Fi - and the reasonable rate. After a long, long day of travel, the beds felt divine.

There are a few fast food choices just down the road a few minutes drive away but it is quite a challenge (and several wrong turns were taken) trying to get back- even with Maps program.

Date of stay: June 2018
Trip type: Traveled with family
1  Thank 409ka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 27, 2018 via mobile

I booked this hotel only after I read on the company website that the pool was open until 11:59pm. I went down to the pool at 10 pm after a long hot day to be told it was closed. They had a sign that has completely different hours from what they offer online. False advertising!!

Date of stay: May 2018
Trip type: Traveled as a couple
Thank reginalyons
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 25, 2018 via mobile

Definitely not up to Holiday Inn standards that my family is used to. As you check in, the front desk staff is not professional or friendly. In the common areas of the hotel the carpets are stained and the white trim and walls are visibly dirty. In the room, the ac was off although it is over 80 degrees outside. That being said. The room is nice and spacious and was clean upon arrival. This seems like it was a nice hotel at one time but has become run down and not well maintained. Also not in a very good neighborhood.

Date of stay: May 2018
Trip type: Traveled with family
Thank 479megang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 5, 2018 via mobile

Customer service was terrible. They did not try to accommodate any of my preferences. I can go stay at a cheap hotel if I want crappy service. Didn’t expect that from a Holiday Inn. When I tried to talk to management, I was blown off. Not appropriate or acceptable.

Date of stay: March 2018
Trip type: Traveled with family
1  Thank Rachel S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pamela H, General Manager at Holiday Inn Express & Suites Kansas City Sport Complex Area, an IHG Hotel, responded to this reviewResponded April 11, 2018

Thank you Rachel, for your comments. I would like to discuss your experience, please reach out to me at the hotel. 816-997-9444. Thank you and enjoy your day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2018

This was the worst hotel I have ever stayed at!!! I had an uninvited guest show up and harass me. Pamela, the general manager, kicked me and my family out. She was so unprofessional. She told one of my family members waiting quietly and patiently in the lobby he neeed to leave! What? What kind of guest service is this? I am a hotel employee and have been for 10 years.i first of all would never approach someone not on a reservation, you should professionally talk to the guest on the room.
Then she told me I was smoking in the room, ummm ma’am. First of all I am a hotel employee and know the consequences of smoking in a hotel. Next, the officer that escorted me to the room, said it absolutely does NOT smell like smoke. Third, check you cameras Pamela, every person from my room went out front to smoke. So not only did you kick me out when I was being harrsssd but you are going to ie? As I work for a holiday inn property, I know the strive for exceptional customer service, I provide this every songle shift I work, and then come to a property such as this, makes me sick and not want to work for such a company, but the totally awesome thing is, is that my General Manager at my property would never EVER treat a guest this way. She should have come to talk to me and we could prolly have decided to call the cops together. This hotel failed completely for any type of customer service. Pick a different hotel folks... your money is worth more.

Room tip: This hotel does not even deserve a 1 in service. ty negative to start
Date of stay: March 2018
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank Renee P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pamela H, General Manager at Holiday Inn Express & Suites Kansas City Sport Complex Area, an IHG Hotel, responded to this reviewResponded April 5, 2018

Thank you for your review. I would like to discuss your matter personally. Please reach out to me directly at the hotel, 816-997-9444.

Thank you,

Pamela

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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