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Holiday Inn Express Hotel & Suites Kansas City Sports Complex
Ranked #50 of 112 Hotels in Kansas City
Pittsburgh
Level Contributor
91 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“It Worked for Us”
3 of 5 stars Reviewed November 12, 2012

As so often is the case, this was a quick one night stay while traveling on a family vacation. Arrived about 1 am, was gone by 9 am. The hotel was typical of the good things you find at an HIE. Our room was a large double queen, which is what we prefer since we travel with a teen son. Two quirks about the room. First, there was a desk and chair but no easy chair or couch to sit on. So if there are two people sitting in the room, one is on the bed. The second was the toilet was positioned very close to the vanity, effective restricting access to half of it. Neither of these are important for a one night stay, but hey I noticed, you decide.
The breakfast was OK. My wife said the biscuits were a little cold and un-appetizing. Outside of that it was a typical HIE breakfast, which works for me because I am a yogurt and oatmeal kind of guy. And ONE cinnamon roll!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank LittleBoyBrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela H, Director of Sales at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review, November 15, 2012
Thank you so much for staying with our Holiday Inn Express. It was a pleasure to have you as our guest. The cinnamon rolls are delicious aren't they? Please come back and see us, and maybe it will be a two cinnamon roll visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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116 reviews from our community

Traveler rating
    40
    32
    22
    12
    10
See reviews for
44
21
8
16
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
California, Mo
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 6, 2012

We stayed for 3 nights at this location for a business conference for my spouse and a mini vacation for me. The room was a large single with king bed and the room was very quiet at night. The room had a mini fridge, microwave and flat screen tv. .The desk staff were some of the nicest people we have ever dealt with and very accomodating in suggesting places for dinner and things for me to see while my spouse was busy. We would definitely stay again.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dennis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela H, Director of Sales at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review, October 9, 2012
Thank you so much for choosing our Holiday Inn Express. We are so glad that you enjoyed your stay and that we "wowed" you. Our new team is very exciting and thrilled to be of service to all of our guests. Come back and see us very soon! - Pamela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KANSAS
Level Contributor
61 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed September 28, 2012

We stayed for 1 night at this location for a visit to the zoo and Childrens Mercy hospital. The room was a 2 queen room in the basement level and was HUGE! It had a mini fridge and flat screen tv and since it was on the lower level it was very quiet at night.The front desk staff were some of the nicest people we have ever dealt with at any hotel and very accomodating. Would definitely stay again.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BGDUDE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela H, Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review, November 18, 2013
Thank you very much for giving us the opportunity of providing your accommodation needs.
Your positive review assures us we have made a good effort to ensure our guests are comfortable and have great experience in our Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joplin, Missouri
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed September 2, 2012

I picked this property based on my past experience with Holiday Inn Express. Management did not tell us that there had been break ins the night before. We found out when leaving that our window had been broken out and all property stolen out of vehicle. Desk Clerk tried to help, but manager apparently told him to ignore us. They did not help us in anyway. Leaving us on parking lot for 6 hours in rain. Promised help, but manager went through side door and left, ignoring our request for help cleaning up glass in vehicle. No offer of food or water in the 6 hours. There were no places close by that we could walk to for drinks or food. Customers checking in gave us something to drink. Very bad experience!! Truck next to us broken into. Told that night clerk heard car alarm going off, but apparently decided to do nothing about it!! Couple from Oklahoma told us what to do. They were broken into the night before!!

Room Tip: Pick another hotel.
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  • Stayed August 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Nancy083012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review, September 17, 2012
Dear Nancy083012,

Thank you for taking the time to convey your comments regarding your recent stay with us. I am very disappointed to hear of the inconveniences you experienced during your stay. I would like to address your concerns in further details and have sent you a private message to obtain more information regarding your stay.

I look forward to hearing from you and being of further assistance.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Kansas City hotels

Bristow, Oklahoma
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 1, 2012

On our first night here, our car and the car next to us had windows busted out and luggage stolen. While the hotel staff was very helpful in helping us clean up glass and report the vandalism, no offer was made to comp our second night. The second night we stayed, 2 other cars in the lot were vandalized and valuables were stolen. Hotel staff admitted there was a problem and this had happened before, but no mention was made of that at check in. We felt they could have done more as far as giving us money off our room rate, offering priority points for our loss, etc. but none was forthcoming. It cost us $300.00 to repair our car, so all in all, a very expensive stay. Won't go back again for lack of security or concern with guest security.

Stayed August 2012, traveled with family
Helpful?
2 Thank Debby I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review, September 19, 2012
Dear Debby I,

Thank you for choosing our hotel to stay with. I am deeply sorry you received service that was less than satisfactory. We are hospitality professionals and pride ourselves on delivering world class service. I have sent you a private message in effort to obtain more information about your stay. I look forward to hearing back from you soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed August 8, 2012

Checked in late night only to dicover huge spider web in the corner of the room. After further inspection found a couple more in other parts of the room. Due to late check in we did not change rooms. When I explained the situation to the manager, her explaination was it had been very hoy & dry. Which I guess means the housekeepers do not clean when it's hot & dry. The toliet also ran alll the time unless you jiggled the handle. The manger agreed to give me 30 % off my room and credit me with 3,000 priority point. However after following up discovered she only credited me with 2,000 points. Avoid this hotel at all cost.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Kelma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review, September 2, 2012
Dear Kelma,

Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
springboro, oh
Level Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed August 8, 2012

We booked this room through Priceline and got an excellent price. The hotel was large and well maintained. Check in was quick and easy and our room was clean and updated. They had a restaurant and a coffee-ice cream shop on the premises. The lobby was modern and comfortable for sitting and relaxing with a free paper. A waterpark was connected to the hotel and the families we saw seemed to enjoy this option. We had no noise complaints once in the room for the night and everything was in good working order. My husband is a light sleeper and appreciated the darkening shades mounted in the windows that blocked the bright morning sun. The breakfast was your standard fare with scrambled eggs and sausages. They had a waffle station and provided fresh strawberries and whipped cream to go with. It was a very nice experience for the money.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank buckimom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela H, Manager at Holiday Inn Express Hotel & Suites Kansas City Sports Complex, responded to this review, November 18, 2013
We are grateful that we have sufficed your standard after having second thought during your check in. We look forward to your next visit in our Hotel soon. Your reviews are of utmost importance to us and we aim to provide nothing less but the best experience for all our guests as you all deserve to have high quality of services for giving us your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Kansas City Sports Complex

Property: Holiday Inn Express Hotel & Suites Kansas City Sports Complex
Address: 8551 E State Route 350, Kansas City, MO 64133-4730
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #50 of 112 Hotels in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Kansas City Sports Complex 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
The newest addition to Kansas City, is the Holiday Inn Express Hotel & Suites Kansas City Sports Complex! We are conveniently located near the Kansas City Sports complex, home of the Chiefs and Royals. Chill out in downtown Kansas City just a short drive from our front door. With our world class service and many Kansas City restaurants and attractions just moments from our front door, you ll discover why our guests have selected us as their preferred hotel in Kansas City! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, microwave and refrigerators in all rooms, 32 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interests Attractions: Kauffman Stadium, home to the Kansas City Royals and Arrowhead Stadium, home to the Kansas City Chiefs. Businesses: GE Energy, Unilever Best Foods, Time Warner, Bayer Corporation, Ford Motor Company, & Cerner Corporation. Stay Smart at the Holiday Inn Express and Suites Kansas City Sports Complex ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Kansas City Sports Complex

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