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“Probably Not Going Back” 2 of 5 stars
Review of Crowne Plaza Hotel Kansas City Downtown

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Crowne Plaza Hotel Kansas City Downtown
Ranked #19 of 112 Hotels in Kansas City
Certificate of Excellence
Warrensburg, Missouri
Level Contributor
65 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Probably Not Going Back”
2 of 5 stars Reviewed January 2, 2013

I booked this hotel due to the location for the restaurant we were going to. It was $175 for a suite. Parking, check-in, finding our room all went smoothly. When we arrived in our room my daughter went to sit on the sleeper sofa and noticed something "crusty" under her foot. It was dried vomit. Then my husband seen bllod on the bathroom wall. Needless to say we were disgusted. Call the front desk and they moved us immediately and offered us concierge service which included happy drinks and apps and continental breakfast the nest morning. That was nice but being Priority Club members shouldn't that be offered anyway? Our new room was throughly checked by us and was fine. However first impressions are a big deal and I would choose the Hotel Phillips or the Alladin over the Crowne Plaza in the future.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank McGee4Fam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, January 4, 2013
Dear McGee4fam,

Thank you for your review of your past stay at the Crowne Plaza Kansas City Downtown. Hearing from our guests helps us provide the best experience possible. I apologize for the housekeeping issues you experienced when you first arrived. I am glad we got you moved to another suite and you found no issues with your new suite. I have shared your comments with our team so they can do a better job with the housekeeping issues. We hope to have you back as our guest again, the next time you visit Kansas City.

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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636 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
dodge city, ks
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed December 23, 2012

The hotel is nice, centrally located, and within walking distance of the power light district.
Everything was going fine, and then I hit my ankle with a stick that comes out of the bed support. I didn't see it as it was cover by the sheets.
I called the front desk and they came up and took pictures. I asked to be transferred to a different room and they did. They gave us a bigger room and a complementary thing, that I did not use.
Overall the experience was the same as I have stayed here before. I recommend this hotel to anybody.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank travler105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, December 26, 2012
Dear travler105,

I am very sorry you hit your ankle on the bed frame, I hope your ankle is feeling better. Thank you for being a repeat guest and recommending our hotel.

We look forward to seeing you again the next time you visit Kansas City.

Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prairie Village, Kansas
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 17, 2012

Libby,
I would like to thank you and the entire staff at the Crowne Plaza for making my meeting an incredible success. The meeting room, suite accommodations for my guests, service at the restaurant and by the catering staff made for an extremely comfortable and productive meeting for my sales team. Your kitchen deserves accolades as well because the food was amazing! I am so happy we were able to order off of the menus and dine at the restaurant on day one and have a working lunch day two. My team raved about the fare and everyone was so happy that they were able to enjoy a custom, plated meal.

The recent remodel of the property has created an extremely comfortable and luxurious feel at the hotel. From the contemporary style to the supple beds, we enjoyed every facet of the property that has been upgraded. I will add that several of us greatly enjoyed the Priority Club Concierge Suite as well!

Finally, the accessibility to the Power and Light District by foot was very convenient. We sampled several of the bars and restaurants in the area and felt safe the entire time. As a manager, it is comforting to entertain my sales team and guest in an area where there is no need to drive. It set my mind at ease that everyone would get home safely and we spare a lot of cab expense as well.

Thank you again for all that the Crowne Plaza invested in making my meeting memorable. Please be assured that you and your team will be at the top of my list the next time we meeting in Kansas City!

Room Tip: Get a high floor. The views are amazing!
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank aswitzer44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, December 18, 2012
Dear aswitzer44,

Thank you for choosing the Crowne Plaza Kansas City Downtown. We appreciate the opportunity to host your group and, as always, appreciate your business. I am so glad to hear your group had a fantastic meeting and you all were able to enjoy all the things we have to offer.

We look forward to hosting your next memorable meeting.

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
2 of 5 stars Reviewed December 16, 2012

Older hotel.Very small rooms.Mold in bathrooms,very uncomfortable beds and noisy toilets.Asked for another room.....same.....not cool.Lazy valet parkers you have to hunt down.Very loud neighbors.One a good note,quaint littl grocery store down the street.Wonderful food and pastries.Great breakfast,too.

  • Stayed December 2012
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Cupcakesbyliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, December 18, 2012
Dear Cupcakesbyliz,

Thank you for your review of our hotel. I am very sorry you were dissatisfied with your room. I would have hoped you would have let us know about the housekeeping and maintenance issues so we could have taken care of that immediately for you. I have passed along your comments about the Valet to the company that manages our parking garage and I apologize if that caused you any inconvenience.

Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 10, 2012

Me and my family stayed at the hotel for a weekend. We were pleasantly surprised by the size of the room. We had a club level suite, and it was very spacious. The bathroom could of been a little cleaner, but it was bearable. One morning there was no hot water for us to take a shower, so if you're there on a busy weekend expect the same. Upon returning to our room one evening no one had been in our suite to clean it. Upon check out I voiced my complaints, and the manager was eager to make it right and knocked $100 off the bill. It was enough to deal with the shortcomings. On a plus note, if you ask for more blankets or a roll up bed- they are at your room within minutes, so the service upon demand is excellent...

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Rob R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, December 11, 2012
Dear Rob R,

Thank you for the review of your recent stay at the Kansas City Crowne Plaza Downtown. Hearing from our guests helps us provide the best experience possible. I'm glad you enjoyed one of our spacious suites. I apologize for the housekeeping issue and the lack of hot water for your shower one morning. We have made repairs to our hot water system that created a temporary shortage during your stay. I hope to have you back again as our guest on your next visit to Kansas City.

Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wonder Lake Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 10, 2012

We stayed at the hotel for the week and I could not say more about the staff. Always courteous and helpful. I would like to make a special mention however about Jeremy (valet) and Mine (restaurant). They were amazing. Their attention to detail and the abitlity to remember our names was OUTSTANDING!! I would recommed this hotel with every confidence that a guest would be treated with wonderful service and respect.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Candy_G494
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, December 11, 2012
Dear Candy_G494,

Thank you for the great comments and recognizing our associates. I am glad you found our service to be courteous and helpful and appreciate the recommendation.

We look forward to seeing you again the next to travel to Kansas City!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 10, 2012 via mobile

Convienant to convention center and power district. Quiet, great rate and nice size suite. A little dark. All of the staff were helpful except one desk clerk that had no idea how to treat a guest. Later found out James was newly transferred from houskeeping to the front desk. More training should cure the insecurity. Hotel shuttle will give you a lift within 3 miles.

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, December 11, 2012
Dear John K,

Thank you for being our guest. I am glad you found our location to be convenient to the Convention Center and the Power and Light District, you can't get much closer. I apologize if one of our associates did not treat you properly and I appreciate you bringing it to our attention.

We look forward to having you back as our guest again the next time you visit Kansas City.

Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Kansas City Downtown

Property: Crowne Plaza Hotel Kansas City Downtown
Address: 1301 Wyandotte St, Kansas City, MO 64105-1626
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Kansas City Downtown 3.5*
Number of rooms: 385
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Kansas City. Conveniently situated in the heart of downtown Kansas City's Power & Light Entertainment District adjacent to the Bartle Hall Kansas City Convention Center, this luxurious Crowne Plaza Hotel offers stunning views of historic downtown Kansas City. The Crowne Plaza Kansas City is located within walking distance to the Power & Light District, H&R Block and the Sprint Center Arena. We have nine spacious, high-tech meeting rooms to meet your needs. Take a dip in the outdoor heated pool, work out in the fitness center, grab a bite at the City Grill, enjoy a drink at the City Bar, or wake up to a nice Latte in our Starbucks. Rooms come fully equipped with free high speed Internet access, a work desk, and room service. Your comfort is our top priority. Whether for business or leisure, vacation, traveling, or simply getting away for an evening, Crowne Plaza Kansas City is the place to meet. Within minutes of the Kauffman Center for the Performing Arts, Midland Theater, Crown Center and the County Club Plaza, the Crowne Plaza Hotel is centrally located to all retail and entertainment venues Kansas City has to offer. ... more   less 
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Also Known As:
Crowne Plaza Kansas City
Kansas City Crowne Plaza

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