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“Excellence Place for a Small Conference”

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Crowne Plaza Hotel Kansas City Downtown
Ranked #22 of 108 Hotels in Kansas City
Certificate of Excellence
Saint Paul, Minnesota
1 review
“Excellence Place for a Small Conference”
Reviewed November 8, 2012

This past August my small nonprofit had our national training conference at the Crowne Plaza. I have planned many conferences before and worked with lots of hotels. This hotel was the best hotel I have ever worked with. The staff were VERY accommodating and professional. All of our needs were met and we never had to ask twice. Our biggest concern was internet and they made sure it kept humming the whole time. I even learned later that they made their own staff go off the wireless so that our attendees had faster connections. This was all done without me knowing. The hotel is very clean and updated. Our meals were fabulous (Make sure to get the BBQ). If you are planning a meeting the upstairs ballroom has wonderful views and it really made our banquet special. Thank you Crowne Plaza! Well done.

  • Stayed August 2012, traveled on business
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Helpful?
Thank Emily Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, December 11, 2012
Dear Emily Z,

Thank you for choosing the Crowne Plaza Kansas City Downtown. We appreciate the opportunity to host your group and, as always, appreciate your business. I am glad you enjoyed dining with us and I will pass your comments about the BBQ along to our Chef.

We look forward to hosting your group again soon.

Thank you!
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769 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (166)
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Lawrence
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 7, 2012

My husband and I frequently spend our weekends in KC, and we ALWAYS stay at this hotel. The staff is courteous, professional and extremely accomodating. The rooms are always clean, and housekeeping is very responsive to any requests for more towels, toiletries, etc. On our last visit, we accidentally left an item behind that was irreplaceable, but we didn't realize it until we arrived home. I immediately called the hotel and spoke w/ an associate by the name of Robert Hudson. Realizing how upset I was at losing something so important to me, he personally went up to our room that we'd vacated a few hours before and searched the room for the item. He found it and had it shipped via FedEx to our home. When I called the next day to give get the tracking number for the shipment, another associate by the name of Calvin advised that Robert was out of the office for the week, but he took ownership of the issue - even though he didn't have a way to get an update until Robert's return, Calvin followed up with me for two consecutive days to let me know that he hadn't forgotten about me.
The level of service that these two gentlemen provided to me and my family is unparalleled. Crowne Plaza is doing something right - Robert and Calvin are assets to this staff! We look forward to seeing them again on our next trip to KC for a weekend getaway! Thank you both, Robert and Calvin! You made a sentimental woman VERY happy by returning this precious momento.
Jennifer H

Room Tip: The suites are totally worth the extra room, working space and sink/refrigerator!
See more room tips
  • Stayed October 2012, traveled as a couple
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Helpful?
3 Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, December 11, 2012
Dear Jennifer H,

Thank you for taking the time to share your experience at the Crowne Plaza Kansas City Downtown. I'm glad you found our service to be "Top Notch" and that we were able to assist you with your lost item. We look forward to seeing you again on your next visit to Kansas City.

Thank you for being our guest!
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Uijeongbu, Gyeonggi-do, South Korea
1 review
Reviewed November 4, 2012

We came to KC for weekend of fun and relaxation and recieved just that. We were originally going to stay at the Marriott but they were hosting a convention. We then tried the Aladdin Holiday Inn whom were also not able to accommodate us and referred us to the Crown Plaza. As soon as we approached the desk Kenneth Garner was so eager to assist us. He was super friendly and definitely went out of his way to to assist us. And we stayed in a totally amazing suite!!

  • Stayed November 2012, traveled with friends
    • Value
    • Location
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Helpful?
Thank Monique L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, November 7, 2012
Dear Monique L,

Thank you for your review of our hotel and recognizing our great staff. I hope you had a weekend of fun and relaxation and we were able to assist you with that. The next time you travel to Kansas City we hope to have you back as our guest again.

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 4, 2012 via mobile

The service, cleanliness and Starbucks were great!! Unfortunately the walls are paper thin and we heard partying people til 4am up and down halls, slamming doors, yelling, etc. Our sleep was interrupted many times. Luckily our children slept through it. The location was great otherwise. Our kids were so tired from legoland anyway they didn't seem phased. Oh well. The service lifted our spirits, and for coffee fanatics like us, the Starbucks was perfect!

  • Stayed November 2012
    • Value
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Helpful?
Thank 2boysmomstl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, November 7, 2012
Dear 2boysmomstl,

Thank you for your review of your past stay at the Crowne Plaza Kansas City. I'm glad to hear you enjoyed the service, cleanliness and Starbucks at the hotel. We’re sorry that the comfort of your stay was interrupted by other guests being too loud. Hopefully our hotel security got them to quiet down.

We look forward to having you back again the next time you visit Kansas City.

Thank you!
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Overland Park, Kansas
1 review
Reviewed November 1, 2012

A huge thank you to Kenneth Garner who helped us at the front desk! As a Platinum Priority Club Member Kenneth went out of his way to ensure we were given the perks of our platinum status! Initially, I hadn't identifed I am a members and when he learned that (eventhough there was a busy front desk) he looked up my number, changed all of our keys and gave us access to the executive lounge. Much appreciated cocktail hour and breakfast. Thanks Kenneth, all the front desk staff and executive lounge wait staff. You were all very kind and helpful.

  • Stayed October 2012, traveled with friends
    • Value
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Helpful?
Thank 139HollieB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, November 7, 2012
Dear 139HollieB,

Thank you for recognizing one of our Guest Service Representatives. I am glad we lived up to your expectations and you were able to enjoy the perks of being a Platinum Club member at our hotel.

We look forward to seeing you the next time you travel to the Kansas City area.

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Level 6 Contributor
195 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed November 1, 2012

Easy walking distance to the Sprint Center, Convention Center, and the Power and Light District. Plenty of great place to eat and meet with friends all. The Staff was super friendly and never hesitated to ask if there was anything they could do to simply make our trip easier and more fun.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
Thank PJHoffnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, November 7, 2012
Dear PJHoffnet,

Thank you for your review of your past stay here at the Corwne Plaza Kansas City. I'm glad to hear you found our location to be right in the middle of where you wanted to be. I hope we were able to make your trip easier and more fun as well.

The next time you travel to Kansas City, we hope you will be our guest again.

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, United Kingdom
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 30, 2012

Me and a couple of mates booked this hotel for a boys' weekend in KC. We originally tried to book into the Aladdin Holiday Inn, however, they were unable to accommodate us. Despite this, they referred us to their sister hotel - the Crowne Plaza. We were given an amazing suite with loads of space. It was perfectly located for the 5 minute walk to the Power and Light District for Halloween weekend. The staff were incredibly helpful and polite, the hotel was stylish and the room was superb. A very reasonable (govt) rate was provided. All in all an ideal location for hitting the centre of KC. The parking lot under the hotel with lift access was very useful. Would definitely stay again!!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Get_Buzy_Living
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim W, General Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this review, November 7, 2012
Dear Guest,

Thank you for choosing the Kansas City Crowne Plaza Downtown. I'm glad we were able to accommodate you and you found our staff to be helpful and polite. You can't beat our location and the view from one our suites.

Make us your first choice the next time you visit Kansas City.

Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Kansas City Downtown

Property: Crowne Plaza Hotel Kansas City Downtown
Address: 1301 Wyandotte St, Kansas City, MO 64105-1626
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Business Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Kansas City Downtown 3.5*
Number of rooms: 385
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Kansas City. Conveniently situated in the heart of downtown Kansas City's Power & Light Entertainment District adjacent to the Bartle Hall Kansas City Convention Center, this luxurious Crowne Plaza Hotel offers stunning views of historic downtown Kansas City. The Crowne Plaza Kansas City is located within walking distance to the Power & Light District, H&R Block and the Sprint Center Arena. We have nine spacious, high-tech meeting rooms to meet your needs. Take a dip in the outdoor heated pool, work out in the fitness center, grab a bite at the City Grill, enjoy a drink at the City Bar, or wake up to a nice Latte in our Starbucks. Rooms come fully equipped with free high speed Internet access, a work desk, and room service. Your comfort is our top priority. Whether for business or leisure, vacation, traveling, or simply getting away for an evening, Crowne Plaza Kansas City is the place to meet. Within minutes of the Kauffman Center for the Performing Arts, Midland Theater, Crown Center and the County Club Plaza, the Crowne Plaza Hotel is centrally located to all retail and entertainment venues Kansas City has to offer. ... more   less 
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Also Known As:
Crowne Plaza Kansas City
Kansas City Crowne Plaza

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