Booked 2 rooms blind on Priceline. It doesn't meet the star level that I was promised. Was charged an up-charge on site for double beds. Front desk service was friendly as they told us at check in if we wanted things like, shampoo or a hair dryer we had to ask for them. No ice maker on site. Got to the room, basic room. Older furnishings. Smoke detector was hanging from the ceiling. Bathroom was dirty with hair from previous customers in the floor and tub. Front desk is "closed" from 11p to 7a, but there is a person on site. After hours place was out of control. Drunk customers, loud, yelling, door slamming, music, etc. Not having someone present at the front desk is like telling people "You're unsupervised, go ahead, get out of control." And they did. No one in my party had a good nights rest because of the noise. They also vandalized the A/C controls and exit signs in the hallway, with broken plastic everywhere. I stepped outside in the middle of the night, since I couldn't sleep, to smoke and was locked out. Card didn't work to open the door. Used phone to call the night auditor to let me in. He was rude and just opened the door and walked off. Not saying a word. The "grab and go" breakfast was a joke. Granola bars and bad coffee. The AM maintenance person walking around, cleaning up, etc. was blaring music from his in side out head phones and didn't greet us as we walked by him 3 times. Rude. I would NEVER stay in this or any other ESA property again.
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- Also Known As:
- Homestead Studio Suites Kansas City - Country Club Plaza Hotel Kansas City
- Homestead Suites Kansas City
- Homestead Kansas City
- Kansas City Homestead Suites