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“Historic Preference”

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The Raphael Hotel, Autograph Collection
Ranked #2 of 109 Hotels in Kansas City
Certificate of Excellence
Paradise Valley, Arizona, USA
Level 3 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Historic Preference”
Reviewed September 20, 2012

We stayed at The Raphael Hotel over the weekend and was pleasantly surprised. This hotel was updated about three or four years ago. The staff was not certain how long ago the renovation had been. We had booked at King Plaza View Suite using our American Express Platinum points. We checked in and proceeded to our room. Much to our surprise we had everything we had requested, but the "King" bed. I proceeded back to the front desk to inform the clerk that had waited on us. She explained since we had booked through American Express Platinum Points that the hotel is not obligated to fill our complete request. This was news to us, but we did not dispute it. I will hesitate to use American Express Platinum points in the future. We were told by the front desk clerk that American Express books through the likes of Expedia, Travelocity, etc. So if you are booking points, be sure to inquire about this. Anyway, We took the double bedroom and enjoyed! The hotel is small but very nice. The only negative would be the new windows installed are not sound proof. You do hear the traffic but it didn't seem to bother our stay too much. We had breakfast in the restaurant at the hotel and the staff was incredible. The staff throughout the hotel was the same. Our first evening we enjoyed the string quartet on the small front lawn. And if you are traveling to KC during the holidays - it is truly an incredible sight with all of the plaza lit up!!! The location of this particular hotel is the best since it is on the plaza. We were also thrilled to see some of the retail vacancies that had occurred on the plaza a few years ago had filled. Saks is gone:( But the plaza is filled with wonderful restaurants and nice retail shops like Williams Sonoma, St. John, Michael Kors, and the upscale Halls (which has been a part of the plaza for many years). We ate dinner at JJ's restaurant which was also not a disappointment. Five stars! We enjoyed our stay and will return.

Room Tip: The suite is a better option if you are looking for a little more space.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kimberly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, September 24, 2012
Dear Historic Preference Guests,

Thank you so much for your comments regarding your recent stay with us at the Raphael Hotel. I do want to confirm the information you received from our staff regarding the American Express Platium points was correct. Thank you for your understanding of this issue. We truly hope you will return again soon.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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859 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (264)
Date | Rating
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English first
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 20, 2012

Returning home form our daughter's wedding in Denver, we were looking for a quiet get-away before arriving home. Raphael scored well on all categories. Most comfortable bed, ever. This will be our place to stay in KC!

Room Tip: Plaza view is great regardless of high or low floor.
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, September 24, 2012
Dear Respite Guests,

Congratulaions on your daughter's wedding! And thank you for choosing the Raphael for your return trip home. We truly appreciate your patronage as well as your kind words. Please come back and see us again soon.


Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irving, Texas
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 19, 2012

What a wonderful hotel with exceptionally helpful employees who made our stay extra-special. The hotel is located across from the Plaza and the canal. You can easily walk to your choice of restaurants. But the hotel's restaurant, Chaz, is top notch and we ate there several times during our four day stay. The attached bar offers live music as well. You don't even have to leave the hotel to have a great time!

Room Tip: Choose a room facing the Plaza for a great view.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carol D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, September 20, 2012
Dear Romantic Raphael Guests,

You are our favorite kind of guests, you enjoyed the Hotel and Chaz! Thank you for sharing your experience at the Raphael!

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, Arkansas
Level 6 Contributor
114 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 18, 2012 via mobile

I selected this hotel based off of reviews on Trip Advisor. I booked the spa package and had a great Saturday morning massage from Jenny. The room was beautiful and the staff was great. The hotel is located very close to The Plaza..just steps away from great shopping and food. I was traveling alone and felt very safe in this area. Thanks to The Raphael for a great weekend get away!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ARSteph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, September 20, 2012
Dear Getaway Guests,

We agree with you our Spa Packgage is like a real vacation! Thank you for your patronage and your kind comments, we hope to see you again soon!

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City
Level 6 Contributor
228 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed September 18, 2012

Very impressed with the latest remodel. This hotel is absolutely the best location - right across the street from the Plaza with great shopping and restaurants. I will definitely return. I much prefer this over the Intercontinental across the street.

Stayed September 2012, traveled as a couple
Helpful?
1 Thank WineSnob7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, September 20, 2012
Dear Recent Remodel Guests,

Thank you for your kind review and remarks, we think our location is something special as well! Please come back and see us again soon!

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 5 Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 18, 2012

What an outstanding experience! The hotel was one of the best Marriott Hotels I have ever stayed in. I am a regular Marriott customer and stayed at this hotel for 5 days on business. It's close to shopping, restuarants and bars and a beautiful river walk. Only drawback was no pool or jacuzzi. Staff & Bellmen were friendly and helpful. I can't wait to stay again.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thomas F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level 4 Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 16, 2012

Recently spent 3 nights at The Raphael. I chose it because of all the great reviews for it on Tripadvisor. In a great location - steps away from the shops and restaurants of the Plaza - its a well appointed, tasteful hotel. My room (standard King, Plaza view) was smaller than expected, but very comfortable and immaculately clean. Free WiFi in the room and throughout the hotel was a major plus. Lots of power points in the room for charging laptops, phones etc. I enjoyed my stay, but was surprised by the noise. I had a Plaza view so the road traffic was quite loud, and talking and coughing could also be heard from adjoining rooms through connecting doors, and also some noise from bathrooms in adjoining rooms and floors above. I mention this reluctantly, because it really is a lovely hotel, but for future guests to be aware of potential noise, but don't let it put you off. If you're looking for a high standard of hotel, good service, great location in this part of Kansas City - think seriously about The Raphael.

Room Tip: Plaza View is lovely - view of the river towards the Spanish style buildings - but bear in mind it c...
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  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SiestaGirl59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill C, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, September 18, 2012
Dear Pleasant Stay,

Thank you so much for taking the time to share your recent experience with us. Your kind words about the hotel and our all of our staff are very helpful and promised to be shared with all. Thanks to guests like yourself we have an opportuntiy to give attention to siutations that may require it, as well sharing all the positive comments. Please plan on returning to the Raphael Hotel soon.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Raphael Hotel, Autograph Collection

Property: The Raphael Hotel, Autograph Collection
Address: 325 Ward Pkwy, Kansas City, MO 64112-2111
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Kansas City
#1 Romantic Hotel in Kansas City
#1 Luxury Hotel in Kansas City
#2 Family Hotel in Kansas City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Raphael Hotel, Autograph Collection 4*
Number of rooms: 126
Official Description (provided by the hotel):
The Raphael Hotel is an elegant, charming boutique accommodation modeled on the finest small European hotels. Readers of Travel+Leisure voted The Raphael Hotel one of the 2015 T+L 500 World's Best Hotels. With a combination of a significant historic landmark, vintage hospitality, and individualized service, this Kansas City luxury hotel delivers a unique destination experience in the heart of Kansas City, Missouri's famed Country Club Plaza.The hotel's signature restaurant, Chaz on the Plaza, is noted for its intimate, romantic atmosphere and its distinct brand of modern, regional American cuisine. Menus offer a concise, yet diverse variety of appetizers, salads, soups, entrees and desserts. Signature items include fried green tomatoes, shrimp and grits, and a hand-cut, wet-aged prime beef Kansas City strip steak that advances Kansas City's beef reputation. ... more   less 
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Also Known As:
The Raphael Hotel, Autograph Collection Hotel Kansas City
Raphael Hotel Kansas City
Raphael Kansas City

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