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“Loved it, will be back”

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The Raphael Hotel, Autograph Collection
Ranked #2 of 109 Hotels in Kansas City
Certificate of Excellence
St. Louis, MO
Level Contributor
177 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
“Loved it, will be back”
Reviewed April 3, 2011

My husband used to stay here all the time when he traveled for business. We decided spur of the moment to go and stay over a Saturday night for our son's sporting event held in K.C. We got a suite overlooking the plaza, and it was fabulous! The main living room area was HUGE! with a six person full sized table, a desk, a pull out couch and two chairs, big sized tv. The bedroom was regular sized, with very comfy bed and linens. Great views of the plaza. Older style bathroom but fine.

Everyone was extremely friendly, from check in to bell staff to bar staff, we really felt welcome. We asked for a diet coke to go from their bar, the bartender told us about the live music later that night, said he hoped to see us later and waived off the price of the soda. Smart marketing, and yes, we did go back later (actually twice, before and after dinner and spent a quite a few bucks...we like good wine!) We also called the concierge for a pizza delivery recommendation for our teenager, and he was spot on (Waldo's, it's really good.)

It did not give this hotel a perfect rating because of a couple of really small things, most of which could be fixed. First, I love the free parking (and free wi fi!) Nice touch and then you don't feel nickel and dimed. But the parking is confusing. The first time we pulled up, hit the speaker and said we were checking in, and they raised the gate. The next time, after we had our key, we tried to slip the key into the slot , but the arm didn't raise. We saw a keypad so we then keyed in our room number. Still nothing happened. We pushed the speaker button to talk to someone, but no one answered. The arm then went up, though. Not a big deal but I think at check in they should ask if you have a car and then explain the procedure.

Next, we love our diet coke! There was a mini bar in our room but they did not offer us a key to it at check in, so I don't know if there was soda in there or not. We would have bought one or two or four $4 cokes, I'm sure, if we had a key and if it were stocked.

The pull out bed my son slept on in the living room was very uncomfortable...thin mattress and lumpy. I know pull outs aren't the best, but he has slept on much better at other hotels.

The other thing you really can't fix is noisy plumbing. We heard our neighbors flushing during the night and early morning... not a big deal but it was noisy.

The hotel is undergoing renovations including scaffolding on the front entrance and one redone elevator and one in dire need of updating. These things did not pose a problem at all, and I thought this is actually a good sign of upkeep.

Had lots of fun on our mini vacation and will be back.

  • Stayed April 2011, traveled with family
    • Value
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Helpful?
Thank MelvinaSt.Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theraphael, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, April 12, 2011
We very much appreciate your feedback. I will be sure to share your comments with the staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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851 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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English first
Dallas
Level Contributor
296 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed March 31, 2011

Stayed one night. Some construction going on in the entrance and lobby. Great restaurant/room service. Terrific shopping and restaurants within walking distance. Wonderful room with separate dining and living area. I will defininitely go back.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank jpatter1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theraphael, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, April 12, 2011
Thank you for staying at the Raphael!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 21, 2011

I stayed in a suite at the Raphael with my husband. The hotel had a great ambiance with friendly staff always willing to provide help. Our suite overlooked the plaza and included 2 rooms. The bed was very comfortable with great bedding. The restaraunt was quiet and romantic with candles and white table cloths. Almost everything about the hotel was perfect. The only negatives would be room service (food arrived cold) and the elevators (really small and slow).
The hotel was lovely and we are already planning our next trip back!
We love staying at the plaza because of the shops and restaraunts. A trip is not complete without a trip to Jack Stack's BBQ for dinner. Swing by the Cheesecake Factory for a slice of cheesecake to go on your walk back to the hotel.

  • Stayed April 2010, traveled as a couple
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Helpful?
1 Thank CG-Minneapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theraphael, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, March 30, 2011
Thank you for your kind words. I am so glad you enjoyed your stay at the Raphael.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Level Contributor
76 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 12, 2011

This hotel was fantastic. It is historical which I love but more than that, it has a friendly, happy staff , complimentary valet parking and a wonderful location just across the street from the Plaza. The elevators were being renovated when I visited and this did make it challenging to get to your room but I know that if I enhoyed it this much with this issue, I will be even more happy when all is in working order during my next visit.

The decor of the Raphael is understated and elegant it is not over the top or modern in any way. The majority of the guests appeared to be 35+ and it probably would not be a good choice for children.

I thouroughly enjoyed the small bar and music at Chaz's downstairs and the breakfast food there is amazing!

Overall, a lovely relaxing stay!

  • Stayed March 2011, traveled on business
    • Value
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Helpful?
2 Thank lillah19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theraphael, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, March 20, 2011
Thank you for your positive comments, I will share your review with the staff. Thank you for staying at the Raphael!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Millbrook, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 11, 2011

The converted apartment consisted of fashion designed rooms, all different, furnished very nicely. But what particularly impressed me were how responsive the bell boy, front desk clerk, wait staff were to our requests.

  • Stayed March 2011, traveled as a couple
    • Value
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Helpful?
1 Thank Rawlingsxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theraphael, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, March 20, 2011
Thank you for your feedback and for staying at the Raphael!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lithia, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 10, 2011

The staff was wonderful, friendly, and courteous. The hotel was clean, beautiful and in a great location. I would definitely stay here again next time we come.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lwuco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theraphael, General Manager at The Raphael Hotel, Autograph Collection, responded to this review, March 20, 2011
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 20, 2011

It was so fun! We went there for my boyfriends birthday/valentines day. Everything turned out great. All the ammenties in the romance package made the whole experience worthwhile. And then being so close to all the resturants and shopping on the plaza was great. We walked to Houstons and the dinner was perfect. I cant wait to go back.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LansingButterfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Raphael Hotel, Autograph Collection

Property: The Raphael Hotel, Autograph Collection
Address: 325 Ward Pkwy, Kansas City, MO 64112-2111
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kansas City
#1 Business Hotel in Kansas City
#1 Luxury Hotel in Kansas City
#2 Family Hotel in Kansas City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Raphael Hotel, Autograph Collection 4*
Number of rooms: 126
Official Description (provided by the hotel):
The Raphael Hotel is an elegant, charming boutique accommodation modeled on the finest small European hotels. Readers of Travel+Leisure voted The Raphael Hotel one of the 2015 T+L 500 World's Best Hotels. With a combination of a significant historic landmark, vintage hospitality, and individualized service, this Kansas City luxury hotel delivers a unique destination experience in the heart of Kansas City, Missouri's famed Country Club Plaza.The hotel's signature restaurant, Chaz on the Plaza, is noted for its intimate, romantic atmosphere and its distinct brand of modern, regional American cuisine. Menus offer a concise, yet diverse variety of appetizers, salads, soups, entrees and desserts. Signature items include fried green tomatoes, shrimp and grits, and a hand-cut, wet-aged prime beef Kansas City strip steak that advances Kansas City's beef reputation. ... more   less 
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Also Known As:
The Raphael Hotel, Autograph Collection Hotel Kansas City
Raphael Hotel Kansas City
Raphael Kansas City

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