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“Classic interiour - perfect location”

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InterContinental Kansas City at the Plaza
Ranked #8 of 109 Hotels in Kansas City
Certificate of Excellence
Denver, Colorado
Level Contributor
278 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Classic interiour - perfect location”
Reviewed October 3, 2013

Another InterContinental, another city. They try to make your stay here as pleasant as possible and they succeed doing so.

Rooms are very clean, Hotel is big and the bar is nice too. Fitness area is top notch with up-to-date gear. Pool outside looked great.

Really nice hotel. The only thing that I didn't like is the classic look. All wood and carpet everywhere. Not my thing, but other then that a nice place to rest your head.

Room Tip: Try to get a room on the 9th floor facing the city!
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thenitai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, October 7, 2013
Dear Guest,

We are very pleased to learn you enjoyed your stay with us. Please know we appreciate your kind words.

We would appreciate you staying with us again the next time you are in Kansas City!

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Burke, Virginia
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 30, 2013

Stayed at the Intercontinetal hotel many of times for business. Clean rooms, excellent service and lots of nice comfort items for the weary traveler. The concierge is top notch, and the lounge area has a nice big fire place where you can unwind with a glass of wine. Very close to restaurants and shops where you don't need a car as you can walk to the gallery area. A good spot to stay for the barbecue capital of the world.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tman8458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, October 1, 2013
Dear Guest,

Thank you for staying with us and for posting your 5-star experience on Trip Advisor!

Please know we appreciate your kind words and our entire team looks forward to the next opportunity to serve you!

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
477 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
Reviewed September 29, 2013 via mobile

This was my second stay in 2 years due to a client scheduling meetings here. I love the location and the feel of the hotel. There are some things that I did not like, such as my second floor room looking on to a concrete balcony with no outdoor furniture and a sliding door that did not work, a lack of sufficient plugs for devices at the desk, and a fairly tight workout room. However, the service is outstanding. The Lobby bar is a great place to meet friends and relax while watching a game or enjoying the live music. The outdoor balcony is very comfortable overlooking the pool and the plaza. I took full advantage to enjoy sitting in a very comfortable chair and enjoy a cigar, drink and good friends. The location near the Plaza was also outstanding so that we did not need a cab to walk to some excellent restaurants and watering holes. Bottom line, I would stay at this hotel again and hope my client plans another meeting here. The room rate was excellent for the luxury of the rooms and attentive service.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joseph F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, September 30, 2013
Dear Guest,

Please know we appreciate the 5-star review!

We are very pleased to learn you enjoyed our service levels and amenities.

Sitting on the outdoor balcony in a comfortable chair overlooking the pool and enjoying a drink, cigar and conversation with friends.....it doesn't get any better!

We will look forward to serving you again!

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Overland Park, Kansas
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 28, 2013

We stayed at the Intercontinental for the 2nd year in a row for the Plaza Art Fair. Perfect location. Although we had only a partial plaza view, the view was still great, maybe better because we saw the treed hills to the south. This hotel is spacious and very nice. The amenities and service can't be beat. We forgot a phone charger (necessary to contact friends while walking around the art fair). A short time after a call to the front desk, a charger appeared at our door! Great service. And the coffee and tea service by the front desk is a convenient feature. We also enjoy the music and the bar. The bartenders were very busy, yet very friendly and accommodating. This hotel costs more than most of the others on the plaza (with one exception), but I do think it's worth it.

Room Tip: If you want a plaza view, ask for it. If you haven't had that view, it would be nice to experien...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, September 30, 2013
Dear Guest,

Thanks for the 5-star review!

Please know we appreciate you staying with us again! We are obviously very happy you enjoyed our hotel and services, and that you found great value in your stay.

We look forward to serving you again next year during the Art Fair!

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverly Hills, California
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 26, 2013

Enjoyed our stay. Every person on the staff from the valet to concierge to check-in was very friendly, and the location was in a nice area of town and convenient to everything. Appreciated the reasonably priced parking. The hotel is a bit older and definitely has that old style decor, but it is well-maintained and we found it to be quite charming. Our room (630) was spacious, clean and comfortable. Would definitely stay here again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karmavore0309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, September 27, 2013
Dear Guest,

Thank you for the 5-star rating!

We would appreciate the opportunity to serve you again the next time you visit the area.

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edina, Minnesota, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 22, 2013

I travel a lot for business and make my own bookings. I messed up and booked the wrong night thru booking.com. Upon arrival the check-in clerk was not polite and courteous. Of course we and to pay for a no-show night and book another night. She didn't like that we booked thru booking.com.

The hotel is tired and overpriced. It's a great location on the plaza but there are lots of other hotels around a lot less expensive.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, September 23, 2013
Dear Guest,

We regret that your booking error caused you to pay a no-show fee and detracted from your experience.

Please know we absolutely no issue with guests who reserves a room through booking.com. If we did, we would not make our rooms available on their site.

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irving, TX
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 20, 2013

We had a beautiful room with a great view of the Plaza, but we had a large wet stain in the middle fo the floor, and it stayed wet the whole time we were there (2 nights). Unfortunately we didn't see it until after we unpacked. We didn't want to pack again and ask to be moved to another room, so we put a towel over it to remind us it was there so we didn't keep stepping in it. Also, there was a significant amount of peeling paint around the light in the shower, and the wallpaper was torn up where you open the sliding glass window.

The common areas of the hotel are beautiful, the location is perfect, but our room could have used a little TLC.

Room Tip: Away from the elevators, they are a little noisier than most hotels.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, September 23, 2013
Dear Guest,

Please accept my apologies for the issues in your guestroom. What you describe is certainly not up to our 4-diamond standards. It doesn't sound as though you advised us of these issues when you were here. We would like to immediately correct them, so it would be appreciated if you would contact me at dbreckenridge@kansascityic.com and let me know your room number.

Thanks!

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Kansas City at the Plaza

Property: InterContinental Kansas City at the Plaza
Address: 401 Ward Pkwy, Kansas City, MO 64112-2102
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 371
Official Description (provided by the hotel):
Luxury and elegance amidst Kansas City's finest in shopping and dining, the InterContinental Kansas City at the Country Club Plaza is the destination for leisure and business travel. The hotel completed a very extensive renovation in March 2017, giving a contemporary feel to a landmark hotel in Kansas City's premier location for shopping, dining, and entertainment. ... more   less 
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City

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