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“Just a good time”

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InterContinental Kansas City at the Plaza
Ranked #6 of 108 Hotels in Kansas City
Certificate of Excellence
West Des Miones, IA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Just a good time”
5 of 5 bubbles Reviewed May 28, 2013

What a great time, The wife and I went to the hotel for little weekend get away to the plaza area. We had a great time walking around the plaza and enjoying the fine places to dine and have cocktails. The hotel was wonderful, very clean nice lounge and wonderful rooms with a great view of the plaza. The beds were wonderful, I didn't want to get out of bed.

Room Tip: Any room facing the plaza is a great room with a view !
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WDMCPLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, May 29, 2013
Dear Guest,

We're happy that you and your wife enjoyed your weekend get away! It's always great to refresh.

Please stay with us again the next time you visit the area.

Thanks,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,451 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (443)
Date | Rating
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English first
Des Moines
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed May 28, 2013 via mobile

Great hotel. Staff is friendly and efficient. Valet staff was very friendly. Remembered who we were every time. Walking distance to the Plaza. Don't forget to walk up the hill to Jacob Loose Park. Live music in the lobby bar was outstanding.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, May 29, 2013
Dear Guest,

So glad to learn that you enjoyed all aspects of your stay! Thanks for the 5-star rating.

It would be our pleasure to have the opportunity to serve you again in the near future.

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level Contributor
54 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed May 27, 2013 via mobile

This is a beautiful hotel that is well maintained. However, the best asset at the InterContinental Kansas City is the staff. Everyone was friendly and helpful. Our check-in experience was probably the best I have ever experienced, efficient and friendly. The location is also great.I would highly recommend this hotel!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jench2615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, May 28, 2013
Dear Guest,

Thank you for the 5-star review!

Your comments were shared with the entire team this morning.

We'll look forward to serving you again during your next trip to KC.

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MD
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed May 20, 2013

Stayed here for 2 nights for a conference.
Pros:
nice toiletries
Great location
Large room
Large balcony
Plenty of seating
Lots of closer space
Great water pressure in the shower

Cons:
Too much road noise
No menu for room service in the room
Small bathroom
Room was not ready on time- had to wait several hours
Mini bar was locked- unable to store food in fridge due to this
Very few tv channels
Overall the hotel is nice but not well maintained- showing its age.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nyja44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, May 21, 2013
Dear Guest,

Thank you for your feedback.

We appreciate your list of the "pros".

Please accept my apologies for the issues you experienced. Our in-room dining menus are prominently displayed on each desk and I regret we didn't place one in your room. Our honor bars do have a plastic lock on them. The purpose of this is to let our staff know if the bar has been opened. If it has, we check for usage. If the lock has been opened, but no product used, there is obviously no charge to the guest. So you know for future use, we do have mini refrigerators available upon request on a complimentary basis. Our TV channel line-up features 33 selections. I also regret the delay you had with checking into your room. Our check-in time is 3:00pm and it is unusual for us to not be able to honor this time.

Once again, we do appreciate your feedback and hope to have the opportunity to serve you again in the near future.

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
112 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed May 19, 2013 via mobile

What a welcome to Kansas City! Dennis, Katrina And Ben have made me feel mid western welcome. 5 star facility with 5 star staff I think the Intercontinental is the absolute Best'!!!! I have travelled to many wonderful hotels this is definitely in top ten!

Stayed May 2013
Helpful?
Thank Doug W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, May 20, 2013
Dear Guest,

Thanks for posting your 5-star experience on Trip Advisor.

We'll be sure to share your review with Dennis, Ben and Katrina, along with our thank for providing you with a level of service that made you feel special!

Please stay with us again the next time you are in town!

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed May 17, 2013

We attended a friend's wedding here and also stayed in the hotel. The room was comfortable and well-maintained. The wedding in the penthouse was beautiful with amazing views looking out over the entire city. The hotel is also well-situated right at the Plaza, and provided a good jumping off point to explore the downtown area.

Staff was well-informed and kind, very courteous, and helpful as well. I loved the free lemonade, lemon water and coffee in the lobby!

Room Tip: Get a room on a higher floor to enjoy the view.
See more room tips
  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bernie21NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, May 20, 2013
Dear Guest,

Thank you for posting your experience on Trip Advisor.

We're very glad you enjoyed all aspects of your stay!

We would appreciate the opportunity to serve you again the next time you are in Kansas City.

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed May 10, 2013

We spent a night here because my wife had a professional meeting in the hotel the next day. I always like this place--large, clean rooms, ubiquitous service, comfortable beds, very quiet. Located right across the street from Country Club Plaza, a bonus. Free parking now, too, which is helpful. Breakfast buffet a bit pricey, but it does have smoked salmon, and you can certainly make up the cost in fish alone. Though we are Priority Club members, we had to pay for Internet access--last time, we did not. That was the only irritation.Somehow this hotel makes its guests all feel like the staff has been waiting just for them.

I have usually stayed at the Raphael (just next door),but they have become more and more expensive and are thus less a good value, especially when compared to the Intercontinental, whcih offers much more for the money.

Room Tip: The 10th and 11th floors club area has the best views, but I like the older front side better.
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HolleyMartins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, May 13, 2013
Dear Guest,

Thanks for the 5-star review! We're very happy to learn you enjoyed your latest stay with us.

We're also pleased to learn you feel the InterContinental offers more value than some of the other nearby hotels. Considering the price points and the fact that the InterContinental has a beautiful outdoor pool and offers food and beverage services with a stunning view of the Plaza, we agree with you!

We all will look forward to serving you again during your next trip to Kansas City!

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Kansas City at the Plaza

Property: InterContinental Kansas City at the Plaza
Address: 401 Ward Pkwy, Kansas City, MO 64112-2102
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 366
Official Description (provided by the hotel):
Welcome to the InterContinental Kansas City at the Plaza, where you will find impeccable service and all the luxuries you have come to expect from an InterContinental Hotel. Our luxuriously appointed guest rooms and superb meeting facilities are all just steps away from the Country Club Plaza entertainment district. ... more   less 
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City

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