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“It's like coming home”

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InterContinental Kansas City at the Plaza
Ranked #9 of 109 Hotels in Kansas City
Certificate of Excellence
Reviewed April 29, 2013

We spent the weekend in Kansas City and stayed at one of our favorite hotels. The staff is the best so willing to please. Checking was smooth. Even with us arriving early were able to let us in a room to change clothes so we could make our function on time. We like to stay with the view and the concierge floor. We have stayed here many times and will always return. Kurt has been there for many years and is will to help with anything you need done, reservations, directions or even a tale. Light lunch, afternoon cookies, drinks at cocktail hour and return for a night cap and a awesome view. Woke up and had breakfast and was able to return with thoughts on when we can go back. Thanks for everything.

Room Tip: top 2 floors
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  • Stayed: April 2013, traveled as a couple
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Thank Kitty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this reviewResponded April 30, 2013

Dear Guest,

Our goal everyday is to make our guests feel as though they are "home". We are very happy you felt that way during your most recent stay with us!

Please know your comments will be shared with our entire team.

We will all look forward to welcoming you home the next time you are in town!

Sincerely,

Don Breckenridge
General Manager

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1,256 - 1,262 of 1,614 reviews

Reviewed April 23, 2013

The staff are very friendly and the hotel is very nice. I was on the third floor and have no complaints about the room or service. Nice patio looking over the Plaza and the room was very quiet. A bit expensive but nice for a special occasion. One night, dinner, drinks and breakfast the next day will cost you around $500.

Room Tip: My friends were in room 652 and had a great view of the plaza.
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  • Stayed: April 2013, traveled as a couple
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Thank omatraveldog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this reviewResponded April 24, 2013

Dear Guest,

Thanks for your comments about our friendly staff! We're pleased to learn you enjoyed your room, the balcony and the view of the Country Club Plaza.

Please know we appreciate you spending your special occasion weekend with us and we hope to have the opportunity to serve you again in the near future!

Sincerely,

Don Breckenridge
General Manager

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Reviewed April 22, 2013

We stayed at the InterContinental for our anniversary and had a lovely time. We didn't want to worry about driving after getting dinner and the hotel is close enough to walk from the Plaza. Breakfast on Sunday morning was great. No complaints whatsoever.

  • Stayed: March 2013, traveled as a couple
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Thank AMF2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this reviewResponded April 23, 2013

Dear Guest,

Thank you for sharing your 5-star experience on Trip Advisor!

We hope to have the opportunity to serve you again in the near future.

Sincerely,

Don Breckenridge
General Manager

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Reviewed April 22, 2013

Upgraded to a room with a view- worst money I have ever spent!!! Room was very tiny, the "deluxe view" was a joke, no mini bar as promised in the description, no hot water even!!!

After the stay, they asked me to write a review for their website, which I did, and then they emailed saying that "it did not meet there criteria" aka- It was not a review in their favor.

Trust me- it's not worth the money!!!

Room Tip: Stay at the Sheraton on the Plaza- better price, great location
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  • Stayed: April 2013, traveled with friends
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5  Thank Gina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this reviewResponded April 23, 2013

Dear Reviewer,

Please know that IHG does not screen reviews for anything other than profanity and the use of any employees first and last name. The only qualification IHG has in posting a review, good or bad, is that the reviewer must be able to demonstrate that they actually stayed at the hotel.

If you would like to discuss your review with me, please feel comfortable in contacting me at dbreckenridge@kansascityic.com.

Sincerely,

Don Breckenridge
General Manager

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Reviewed April 8, 2013

The InterContinentala at Kansas City is a delight. It's just walking distance from the Plaza. The Plaza shopping area could take several days to really appreciate. There is an Italian restraurant we love. I would recommend a room at least on the 4th-6th floor. In the evening it;'s fun just to watch the people and traffic. The hotel offers a marverlous Sunday morning brunch.

Room Tip: Request a room facing the Plaza.
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  • Stayed: December 2012, traveled as a couple
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Thank Judie51560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this reviewResponded April 9, 2013

Dear Guest,

Thanks for sharing your 5-star experience on Trip Advisor!

We're obviously very pleased you liked your stay with us and were able to enjoy the many offerings of the Country Club Plaza. It really is Kansas City's crown jewel. Thank you also for your comment about the hotel's Sunday Brunch.

Enjoy your Spring!

Sincerely,

Don Breckenridge
General Manager

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Reviewed March 31, 2013

I was a guest of the city so got upgraded to the deluxe room overlooking the country plaza shopping center which is a very unique open air shopping mall built in Spanish style in 1920s. The room was very spacious and well appointed with same late modifications to upgrade the electronics. The public areas are very nicely maintained and the hotel has a nice upscale feel about it. Breakfast in the restaurant was a nice American breakfast. No complaints. Just that my room on the 5th floor was accessed via an elevator off a long passage way leading off from the reception.

Stayed: March 2013, traveled on business
Thank rvansam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this reviewResponded April 1, 2013

Dear Guest,

Thank you for sharing your experience on Trip Advisor.

We're very pleased you enjoyed your guestroom, our location and your meal in the Oak Room. Thank you also for your comments about the cleanliness levels through-out the hotel.

Please know we appreciate your business and will look forward to the next opportunity to serve you!

Sincerely,

Don Breckenridge
General Manager

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Reviewed March 28, 2013 via mobile

I had a one-night stay on business at this hotel. The room was okay, but the bathroom was tired and old. The commode was very old and the fixtures were outdated. Everything was clean, but it wasn't an inspiring space, to say the least. One plus is that there were plenty of outlets for electrical gadgets both by the desk and the bed, although the outlet by the desk was poorly placed to be just where your stomach is when sitting at the desk, so your laptop plug jabs you in the stomach while you're working. Very odd.

  • Stayed: March 2013
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2  Thank Tennek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this reviewResponded March 30, 2013

Dear Guest,

Thanks for your feedback, which we always value and use in our quest to provide each guest with a 5-star experience.

We're pleased you found your room to be very clean, and apologize for the fact you found the desk outlet to be awkward.

We hope you will return to our AAA 4-diamond hotel the next time you visit Kansas City.

Sincerely,

Don Breckenridge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Kansas City at the Plaza

Address: 401 Ward Pkwy, Kansas City, MO 64112-2102
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#11 Family Hotel in Kansas City
#12 Business Hotel in Kansas City
Price Range: $157 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 371
Official Description (provided by the hotel):
Luxury and elegance amidst Kansas City's finest in shopping and dining, the InterContinental Kansas City at the Country Club Plaza is the destination for leisure and business travel. The hotel completed a very extensive renovation in March 2017, giving a contemporary feel to a landmark hotel in Kansas City's premier location for shopping, dining, and entertainment. ... more   less 
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City

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