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“Okay, but Not 5 Stars”

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InterContinental Kansas City at the Plaza
Ranked #8 of 109 Hotels in Kansas City
Certificate of Excellence
Kennett Square, Pennsylvania
Level Contributor
178 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
“Okay, but Not 5 Stars”
Reviewed March 28, 2013 via mobile

I had a one-night stay on business at this hotel. The room was okay, but the bathroom was tired and old. The commode was very old and the fixtures were outdated. Everything was clean, but it wasn't an inspiring space, to say the least. One plus is that there were plenty of outlets for electrical gadgets both by the desk and the bed, although the outlet by the desk was poorly placed to be just where your stomach is when sitting at the desk, so your laptop plug jabs you in the stomach while you're working. Very odd.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tennek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, March 30, 2013
Dear Guest,

Thanks for your feedback, which we always value and use in our quest to provide each guest with a 5-star experience.

We're pleased you found your room to be very clean, and apologize for the fact you found the desk outlet to be awkward.

We hope you will return to our AAA 4-diamond hotel the next time you visit Kansas City.

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,490 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (458)
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AZ
Level Contributor
526 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 331 helpful votes
Reviewed March 23, 2013 via mobile

This old hotel, which used to be The Plaza Hotel, is still the grandest place to stay on the Plaza. The rooms are comfortable and suitably appointed. The staff is friendly and efficient. The location is perfect. They do charge big city rates for Internet and parking, however, so bring an airport or you'll pay a fee for every two devices you want to use.
Ask for a room facing the Plaza.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BuffCrone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, March 26, 2013
Dear Guest,

Thanks for your endorsement and also, for your 5-star review! We're very pleased you still feel the InterContinental Kansas City is stil the grandest place to stay on the Plaza!

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sonoma
Level Contributor
44 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 18, 2013 via mobile

This was not my first visit to KC and the Plaza but my first time staying at the intercontinental. The hotel is within steps of the Plaza and is so convenient to everything. The lobby and bar has wonderful ambience. We enjoyed fabulous singing, musicians and high-spirited people. Our room was nicely appointed but on the small side. The bedding was very comfortable. I would stay at this hotel. It was a good value for the price.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SonomaBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, March 26, 2013
Dear Guest,

We are so happy to learn you decided to stay with us for the first time. Thank you for doing so, and thanks for the 5-star review!

We would appreciate the opportunity to be of service to you again the next time you are in our great city!

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellsworth, Kansas
Level Contributor
189 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed March 18, 2013

Spent a long weekend at the Intercontinental on the Country Club Plaza. This hotel has a long history as one of the premier hotels in KC beginning as the Alameda Plaza, then a Fairmont property, and now IC...might have even been a Ritz at one time. Whatever... the rooms with a view of the Plaza make even a "hometown" girl like me swoon. So beautiful day and night, and ofcourse especially over the holidays. Book a Concierge level room or suite...yes, these are more $$$ but the Concierge lounge is outstanding with an expanded elegant continental breakfast, noon snacks & tea, evening appetizers and cocktails, and later evening desserts, cordials & coffee ! An outstanding value and gives you easy walking distance to all the Plaza attractions, shopping, and restaurant/bar venues. Very friendly, courteous and helpful service from the doorman, to check in, to anyone you meet on their staff.

Room Tip: Again....do the Concierge level for the best value considering all the food, drink and service you r...
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Flipper1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, March 26, 2013
Dear Guest,

Thanks for your 5-star review!

Please know how much we appreciate your loyalty to the hotel over the course of many years!

We all will look forward to serving you again the next time you stay with us!

Sincerely,

Don Breckenridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winfield, KS
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 15, 2013

My husband and I are small business owners and we booked a suite at the Intercontinental to do some planning for the upcoming year. We had a very smooth check-in with friendly staff. Carl is who helped us. Our room had a sitting area that made it perfect for us to work in the room. Our view of the Plaza at night, the lights were still on in mid-January, was incredible! I love the location of this property as well. We were able to walk into the Plaza for dinners rather quickly. We had a few drinks in the Oak Room which had some nice entertainment. It was a great weekend!

Room Tip: Get a view of the plaza!
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lalobu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, March 26, 2013
Dear Guest,

Thanks for sharing your thoughts on line!

We appreciate you staying with us for your planning weekend and are glad you enjoyed all aspects of your stay.

We hope 2013 is a great year for your business!

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hattiesburg, Mississippi
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 14, 2013

I spent 5 days at the InterContinental for a conference and felt that it was a good fit for our large group's needs, minus the confusing floor layout and haphazard scattering of meeting rooms nestled between guest rooms on each floor. This simply added to the frustration of trying to locate conference sessions with limited time to spare. My room was quite comfortable and included a walk-out balcony, but the absolute best attribute to the property is that it is just steps away from the Plaza and all of its eateries and shops.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jb_advisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, March 15, 2013
Dear Guest,

We're glad you enjoyed your five day stay with us. Thanks for the feedback on your guestroom, balcony and the location of the hotel in the heart of the Country Club Plaza.

We regret that you found the layout of the meeting space to be confusing, There are six conference suites that you are referring to, and each is in the exact same location on each floor.

Again, we're glad you enjoyed your time with us and we would appreciate the opportunity to serve you again the next time you are in Kansas City.

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auxvasse
Level Contributor
144 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed February 18, 2013

I attended a convention at the hotel, but did not actually stay there. The one problem I saw is that our group was just a little too large for the place. They ran out of rooms in our price category and turned a lot of people away like I was, but I did not mind the dawn walks thru the plaza because I was staying at another hotel nearby. The common area for the ballrooms was not large enough.
What I enjoyed most was the people who worked in this place. Even though I was not staying there, they tried their best to treat me well. The doorman took my coat for me. My husband spent the day in the lounge next to the desk and was treated very nicely. They didn't seem to mind if he didn't order food from them, but made sure he was comfortable and taken care of.
Food was very good except for one exception. Polenta should not be the main dish for lunch for group of people even if it is Lent. That just came across as strange. The other meals were wonderful.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank auxvasse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HostKansasCity, General Manager at InterContinental Kansas City at the Plaza, responded to this review, February 19, 2013
Dear Guest,

Thanks for posting your feedback on Trip Advisor.

We regret that you didn't get to stay with us, but are happy you enjoyed the convention.

There are a few things we want to ensure you are aware of. When groups decide to stay with us, they tell us how many rooms they need each night and a room block is established. The hotel makes these rooms available until 3 or 4 weeks before the group arrives. When that time comes, or when all rooms in the block have been reserved, the hotel sells the remaining available rooms to other travelers. In the case of your group last week, they used all rooms in their block and there were not any other rooms for your group as the hotel was sold out.

As for your lunch when Polenta was the entree, please know this menu was specifically requested by your group's meeting planner. Obviously when it comes to groups we service, we suggest items from our banquet menu, but we are always happy to customize the menu to suit the needs of the group when the planner requests that we do so.

Lastly, the banquet space reserved for your group was perfectly suited for the number of guests your meeting planner expected. There were many more attendees than anticipated so the space probably did feel a little snug.

Again, we're glad you enjoyed the convention and hope we have the opportunity to serve you as an overnight guest in the near future.

Sincerely,

Don Breckenridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Kansas City at the Plaza

Property: InterContinental Kansas City at the Plaza
Address: 401 Ward Pkwy, Kansas City, MO 64112-2102
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Kansas City
#5 Romantic Hotel in Kansas City
#12 Business Hotel in Kansas City
#12 Family Hotel in Kansas City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Kansas City at the Plaza 4*
Number of rooms: 371
Official Description (provided by the hotel):
Luxury and elegance amidst Kansas City's finest in shopping and dining, the InterContinental Kansas City at the Country Club Plaza is the destination for leisure and business travel. The hotel completed a very extensive renovation in March 2017, giving a contemporary feel to a landmark hotel in Kansas City's premier location for shopping, dining, and entertainment. ... more   less 
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Also Known As:
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental
Fairmont Hotel Kansas City

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