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“Great Service!!” 5 of 5 stars
Review of Kansas City Marriott Downtown

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Kansas City Marriott Downtown
Ranked #22 of 112 Hotels in Kansas City
Berkley, Michigan
Level Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Great Service!!”
5 of 5 stars Reviewed June 12, 2013

I stayed at this hotel for a conference held in early June 2013. The service received at the Hotel was fantastic! As you walked thru the Hotel, every staff person said "Hello" or "Good Morning". Many asked how my stay was going and if I needed any assistance. I was looking for a Diet Coke in one of the towers and one of the staff ran to the back to assist me. The next morning they saw me in the hall and asked if I needed another Diet Coke - and got me one! Can't thank them enough for the great service. The rooms weren't luxurious, but very clean and comfortable. I had no issues with excessive noise or temperature in the room. I would highly recommend this hotel!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Marge B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rusty M, General Manager at Kansas City Marriott Downtown, responded to this review, June 13, 2013
Thanks for staying here at the Kansas City Marriott Downtown. We're glad you experienced our caring service and comfortable guest room. We know it's the little things that make your stay more comfortable. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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935 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (252)
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English first
Albuquerque
Level Contributor
4 reviews
5 of 5 stars Reviewed June 5, 2013

We attended an airport conference at the Marriott Hotel in Downtown Kansas City June 2-5, 2013. The staff at the hotel from the front desk to the wait staff to the cleaning person was friendly and attentive. As you walked through the hotel, whoever you encountered said hello and made you feel special. Since I was here for a conference, you never know what to expect for the conference food. Oh My Gosh!! Our Welcome Reception had delicious home made crab cakes and a crisp pastry with shrimp and seafood which were my favorite!! Every meal had fresh fruit which was sweet and fresh. How can I go home knowing I won't get fresh sweet strawberries, cantaloupe, or honeydew with my meal. The pastries whether served at breakfast, break, or lunch were superb!!! I loved my oatmeal raison bread, my chocolate mouse, my cheesecake with strawberry sauce, and the cakes for dessert. I never tried the cookies so I can't comment about them. I did have breakfast in the restaurant our first morning before the conference started and loved it. I had the oatmeal with fresh berries and an English muffin. It was so much food!! And delicious! And a value at $10 which included juice and coffee or tea. What my husband did find was the coffee in the room was better than the coffee in the restaurant. While I do have to say I had a wonderful experience at this hotel, two things made it fabulous: the food, because I was at a 3 day conference which included breakfast, lunch, and breaks, and the SERVICE. Everyone was so friendly!! You would pass an employee in the hall and they would say hello, and I am an outgoing person so I like that! I think this hotel has more going for it than 5 star service!! If I ever have to return to Kansas City, I will come back to the Marriott Downtown!!

Room Tip: Stay in the main tower. While the Muelbach Tower had been refirb, we enjoyed the view from the main...
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank travtens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rusty M, General Manager at Kansas City Marriott Downtown, responded to this review, June 6, 2013
We appreciate you taking the time to share your feedback regarding your recent stay with us and want to thank you for your comments. We are glad you enjoyed all of your meals and our Midwest hospitality during your stay! We hope to see you return to us soon for another great Marriott experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 5, 2013

I stayed there about a month ago. The property itself is pretty average (was clearly super nice about 5-10 years ago) but it's clean and comfortable, and the concierge lounge is great except that alcoholic drinks are quite pricey. The one way in which the hotel really annoyed me was that the hair dryer was from approximately 1980 and did nothing for me - bring your own if you need one. But, I managed to lose my house keys while I was there and they found them and mailed them back to me free of charge. Such excellent customer service!

Room Tip: The Muhlenberg tower rooms are harder to get to from the lobby, so I'd avoid them if possible.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Lauren K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rusty M, General Manager at Kansas City Marriott Downtown, responded to this review, June 6, 2013
Thank you for taking a moment to share your experience. We are happy to hear you found our customer service to your liking! We look forward to serving your travel needs at the Kansas City Marriott Downtown should you return to the Kansas City area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed June 4, 2013

I stayed here for a night in May 2013 for business. The rooms were average - clean and comfortable. I'm not sure I'd choose the hotel for a leisure trip, but it was good for an overight work stay. I was put in the building across the street, which was not an issue for me. The location was close to both my office as well as the Power & Light District for dinner, which was nice.

Room Tip: Should request to be in the main building if that is important to you.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SK8KIM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rusty M, General Manager at Kansas City Marriott Downtown, responded to this review, June 26, 2013
Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
5 of 5 stars Reviewed June 3, 2013

I had not been back to KC in over 20 years but attended a wedding over the weekend and found this hotel to be a total gem. A very service oriented place with everyone from the bell staff, restaurant and bar servers to front desk staff totally on top of their game. I stay at many other Marriotts across the country on a regular basis but have not found one to be any more impressive than this location.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Bernard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rusty M, General Manager at Kansas City Marriott Downtown, responded to this review, June 5, 2013
We are very pleased you enjoyed our Midwest hospitality during your stay at the Kansas City Marriott Downtown! We value your business and we strive to meet your expectations. We thank you for your feedback and we hope to have the pleasure of serving you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 3, 2013

I recently completed a tour of the midwest and attended six major league baseball games in six cities, and overall this was a great location and hotel. The room was clean and bright and staff at the front desk was excellent. My toast from room service was a little soggy though.

Overall, it was ok and I may be back next time I go to a Royals game.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Maxwell C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rusty M, General Manager at Kansas City Marriott Downtown, responded to this review, June 26, 2013
Thank you for taking a moment to share your experience. I am happy to hear you found the Kansas City Marriott Downtown to your liking. We look forward to serving your travel needs when you return to the Kansas City area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 2, 2013

My daughter's wedding was in Kansas City last September and we stayed at the Marriott Downtown. Not only were we treated poorly, someone went "shopping in my rented room and helped themselves to my jewelry, my purse and a Kindle Fire HD" . We were told by the security not to call the Kansas City Police Department because the Marriott does their own security--so I did called the KC Police Dept and filed a police report. I was told the Security at the Marriott believed I was lying and wanted to get money from the Marriott. I told them I wanted my stuff back and they again stated I was lying about my missing items. The hotel does not have safes in the rooms and I was told I should have put my valuables in their safe at the front desk. Are they kidding--Why can't I rent a room without a person or persons go thru my stuff and help themselves to my personal property?

Stayed September 2012, traveled with family
Helpful?
4 Thank xyz973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rusty M, General Manager at Kansas City Marriott Downtown, responded to this review, June 12, 2013
Thank you for your feedback regarding your stay this past September. We have instituted many property upgrades for our guests including the addition of safes located in each guestroom. Our guest’s comfort, safety and security continue to be a top priority. We thank you for alerting us to this issue during your stay and we hope you will give us a second chance if you return to Kansas City.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kansas City Marriott Downtown

Property: Kansas City Marriott Downtown
Address: 200 W 12th St, Kansas City, MO 64105-1638
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Business Hotel in Kansas City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Kansas City Marriott Downtown 3.5*
Number of rooms: 983
Official Description (provided by the hotel):
The Kansas City Marriott Downtown puts travelers in the heart of a lively downtown. Guests are just steps from the Power & Light District, with shopping, great restaurants, and vibrant nightlife. Kansas City Chief’s football, museums, jazz clubs and shopping at Crown Center and the Plaza, are minutes away. This premier hotel has two distinct towers: the Marriott Tower and the Muehlebach Tower which offer 983 luxury guest rooms and nearly 100,000 sq ft of diverse function space. The Kansas City Marriott Downtown is the KC's most popular venue for civic and social galas. ... more   less 
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Also Known As:
Kansas City Marriott Downtown Hotel Kansas City
Marriott Kansas City

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