This property is one of my all time favorites, and each time I visit, I seem to find myself in awe of the impeccable service which is provided. On this particular visit, a bellman named Robin was the star of the show! Not only did Robin recognize me as a return guest, he remembered my name! This is amazing due to the fact that it had been nearly a year since my last stay! He greeted me with a smile, was helpful in answering my questions, providing directions, and made me feel welcomed and comfortable.
The one item I could comment on needing improvement at this hotel is the business center. The copy machine is a pay per use, and one must use a credit card or obtain a prepaid card from the front desk. I do not generally run down to the business center with my credit card in tow, so this was a time eating fiasco. Perhaps it would be nice to consider offering the copy/fax machine as a courtesy to guests?
It is the dedication of amazing employees such as Robin that keeps me coming back to Marriott!
- Official Description (provided by the hotel):
- The Kansas City Marriott Downtown puts travelers in the heart of a lively downtown. Guests are just steps from the Power & Light District, with shopping, great restaurants, and vibrant nightlife. Kansas City Chief’s football, museums, jazz clubs and shopping at Crown Center and the Plaza, are minutes away. This premier hotel has two distinct towers: the Marriott Tower and the Muehlebach Tower which offer 983 luxury guest rooms and nearly 100,000 sq ft of diverse function space. The Kansas City Marriott Downtown is the KC's most popular venue for civic and social galas. ... more less
- Reservation Options:
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- Also Known As:
- Kansas City Marriott Downtown Hotel Kansas City
- Marriott Kansas City