I stayed at this hotel in October 2011 and accidentally left my toiletry bag in the room. I immediately called and the front desk connected me to their security office. They assured me they would mail me by bag and I should receive it in the next few days. After several weeks I called the hotel and was told they sent it to the wrong address and it was returned to the hotel. They would resend. Again I waited and then called multiple times only to be assured over and over again that someone would get back to me. NO ONE HAS EVER CALLED ME. Finally in December I was told my bag had been delivered way back in October only to the wrong address and was never recovered. I am disappointed in the entire staff including the property manager's office who I also called and was promised a call back. I'm still waiting!!
- Official Description (provided by the hotel):
- The Kansas City Marriott Downtown puts travelers in the heart of a lively downtown. Guests are just steps from the Power & Light District, with shopping, great restaurants, and vibrant nightlife. Kansas City Chief’s football, museums, jazz clubs and shopping at Crown Center and the Plaza, are minutes away. This premier hotel has two distinct towers: the Marriott Tower and the Muehlebach Tower which offer 983 luxury guest rooms and nearly 100,000 sq ft of diverse function space. The Kansas City Marriott Downtown is the KC's most popular venue for civic and social galas. ... more less
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- Also Known As:
- Kansas City Marriott Downtown Hotel Kansas City
- Marriott Kansas City