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“Not meeting Marriott expectations”

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Kansas City Marriott Downtown
Ranked #18 of 109 Hotels in Kansas City
Reviewed October 4, 2011

Please note that I write comments both positive and negative, I do not use this site as a complaint board! I recently stayed at the Kansas City Marriott Downtown, and was not impressed at all. First, on arrival at 1800 hrs (not a very busy check-in time), I was not greeted as I walked in nor was there anyone present at the Elite Member check-in location at the desk. I was then told that I could not get Concierge lounge access because I was only Silver level of rewards.
Then when I wanted to find somewhere to go for dinner, the concierge desk was not staffed and a front desk person came over (because there were several of us looking for information) and rudely stated,” I do not do this, I am on the desk”. So, I asked a bell-hop for directions and he did not speak much English, but did ask a colleague who was able to give me directions to the place I was looking for (Constentino’s).
The room did not have a refrigerator, nor were there any drinking glasses in the bathroom, so I only had two glasses in the whole room. The next morning I wanted to work-out prior to my shuttle to my workplace, and I was informed that it opened at 0530 (not 24hrs). I got on a cross-trainer (nicely there are many) but only 3 had access for headphones to listen the TV while exercising. There were 2 personnel at the entry desk, who did not offer to orient me, or anything. I had to go to them to ask about the headphone connection.
So, overall this hotel in my opinion did not hold up to the Marriott standards, I have changed my career and become a road-warrior and my coaches have taught me to pick one brand and stay with it as much as possible, I have been fairly pleased with Marriott, I have been at several Hilton’s and like Marriott better. But, recently I stayed at the LaQuinta Inn in Columbus IN and was more impressed and received more customer service than this Marriott.

Room Tip: pick another place
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  • Stayed: October 2011, traveled on business
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Thank Snoopy5176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,077 - 1,083 of 1,184 reviews

Reviewed September 23, 2011

The hotel is very clean and well maintained. The staff were all very friendly and helpful with directions and whatever else we needed. The concierge lounge was always well-stocked, clean, and enjoyable. The restaurant downstairs was totally acceptable as far as hotel restaurants go.

  • Stayed: September 2011, traveled on business
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Thank Tom G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cynthia S, Manager at Kansas City Marriott Downtown, responded to this reviewResponded October 28, 2011

Dear Tom G;

Thank you very much for staying with us on your recent Kansas City trip. Our staff strives to make every guest experience a great one. Our location in Downtown Kansas City in the Power and Light District does offer every guest an array of dining and entertainment options. We hope to see you next time your travels bring you this way.

Sincerely,

Cynthia Savage
Director of Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2011

Very, very nice hotel with very nice, helpful, courteous staff. Very near the convention center and downtown Wheeler Airport. Great views of the river and historic downtown Kansas City. My only complaint about Marriott in general is the extra charge for use of the business center. I am the fortunate possessor (this year, anyway) of a gold card, and Ray up in the concierge lounge let me in a little early so I could get some important work done on the fee-free computer. Unfortunately, I predict the loss of gold this year and a return to Marriott computer begging next year.

Room Tip: For a great view, try to get a room facing the river.
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  • Stayed: September 2011, traveled on business
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Thank boatmisser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

Stayed in this hotel for one night. If you are traveling to KC I highly recommend it. Parking is on site and is reasonable when compared to other cities. Great view from the 18th floor, and a full breakfast is $12.

Stayed: September 2011, traveled on business
Thank nbrooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2011

Our first time to Kansas City, and the hotel was one of only a couple hotels right downtown. It was clean, well maintained, near bus stops and walking distance to fun night life, all weekend long. The restaurant on site was good, the only thing disappointing was there was NO complimentary wi-fi internet in the rooms, you had to pay!

Room Tip: Nice view of the fountains across the street.
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  • Stayed: August 2011, traveled as a couple
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1  Thank DetroitAlicia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2011

Stayed here again for a convention. Very convienant and an overall nice hotel. Room service was a little limited on their offerings, but you will not go hungry. Staff works hard to at their jobs. Nice stay.

  • Stayed: August 2011
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1  Thank Durango4x4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2011

We stayed here with a few friends for one night. The rooms were nothing exceptional but they were somewhat updated and very clean. The beds were nice and had plenty of pillow choices. The A/C had a tough time keeping up. Noise was never a problem. We only had to wait for the elevators a few times. The entry/lobby was huge and seemed nice as well. Parking was easily accessible and $13/day for self-park.

Room Tip: Ask for view to the south
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  • Stayed: July 2011, traveled with friends
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1  Thank rcooper1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kansas City Marriott Downtown

Address: 200 West 12th Street, Kansas City, MO 64105
Phone Number:
Location: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Business Hotel in Kansas City
Price Range: $163 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Kansas City Marriott Downtown 3.5*
Number of rooms: 983
Official Description (provided by the hotel):
Kansas City Marriott Downtown puts travelers in the heart of a lively downtown. Guests staying at our hotel in Kansas City, Missouri are just steps from the Power & Light District, with shopping, great restaurants, and vibrant nightlife. Kansas City Chief’s football, museums, jazz clubs and shopping at Crown Center and the Plaza, are minutes away. Our premier hotel has two distinct towers: the Marriott Tower and the Muehlebach Tower which offer 983 luxury guest rooms and nearly 100,000 sq ft of diverse function space. Kansas City Marriott Downtown is the KC's most popular venue for civic and social galas. ... more   less 
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Also Known As:
Kansas City Marriott Downtown Hotel Kansas City
Marriott Kansas City

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