Please note that I write comments both positive and negative, I do not use this site as a complaint board! I recently stayed at the Kansas City Marriott Downtown, and was not impressed at all. First, on arrival at 1800 hrs (not a very busy check-in time), I was not greeted as I walked in nor was there anyone present at the Elite Member check-in location at the desk. I was then told that I could not get Concierge lounge access because I was only Silver level of rewards.
Then when I wanted to find somewhere to go for dinner, the concierge desk was not staffed and a front desk person came over (because there were several of us looking for information) and rudely stated,” I do not do this, I am on the desk”. So, I asked a bell-hop for directions and he did not speak much English, but did ask a colleague who was able to give me directions to the place I was looking for (Constentino’s).
The room did not have a refrigerator, nor were there any drinking glasses in the bathroom, so I only had two glasses in the whole room. The next morning I wanted to work-out prior to my shuttle to my workplace, and I was informed that it opened at 0530 (not 24hrs). I got on a cross-trainer (nicely there are many) but only 3 had access for headphones to listen the TV while exercising. There were 2 personnel at the entry desk, who did not offer to orient me, or anything. I had to go to them to ask about the headphone connection.
So, overall this hotel in my opinion did not hold up to the Marriott standards, I have changed my career and become a road-warrior and my coaches have taught me to pick one brand and stay with it as much as possible, I have been fairly pleased with Marriott, I have been at several Hilton’s and like Marriott better. But, recently I stayed at the LaQuinta Inn in Columbus IN and was more impressed and received more customer service than this Marriott.
- Official Description (provided by the hotel):
- Kansas City Marriott Downtown puts travelers in the heart of a lively downtown. Guests staying at our hotel in Kansas City, Missouri are just steps from the Power & Light District, with shopping, great restaurants, and vibrant nightlife. Kansas City Chief’s football, museums, jazz clubs and shopping at Crown Center and the Plaza, are minutes away. Our premier hotel has two distinct towers: the Marriott Tower and the Muehlebach Tower which offer 983 luxury guest rooms and nearly 100,000 sq ft of diverse function space. Kansas City Marriott Downtown is the KC's most popular venue for civic and social galas. ... more less
- Reservation Options:
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- Also Known As:
- Kansas City Marriott Downtown Hotel Kansas City
- Marriott Kansas City