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“Commitment to customer service” 5 of 5 bubbles
Review of Hilton Garden Inn Joplin

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Hilton Garden Inn Joplin
Ranked #3 of 23 Hotels in Joplin
Certificate of Excellence
Colorado Springs, Colorado
1 review
“Commitment to customer service”
5 of 5 bubbles Reviewed February 18, 2014

I stayed at this hotel last week and while there I had a issue with the room. Very small but it warranted some attention. The management, specifically Chris Beyer, did a exceptional job of handling my situation and it spoke volumes to me that some people and businesses are dedicated to ensuring the experience their patrons have is something they want to tell friends and family about. I will stay at this specific property every time I'm in Joplin as they have earned a loyal customer after their impressive customer service.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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357 reviews from our community

Traveler rating
    224
    82
    36
    9
    6
See reviews for
99
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Pittsburg, Kansas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 14, 2014

Nice hotel. I did not think the rooms reflected the price paid for the room. It is hard to find as it is located behind another Hilton hotel. Only see the sign if you are going south. Beds were very comfortable and the room was clean.

  • Stayed February 2014, traveled solo
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank JoAnna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed February 11, 2014

The staff was super nice and prompt. I booked a King Suite with a whirlpool for a special occasion. This room had obviously been partied in and never repaired. I was totally willing to overlook the shoddy condition of the room until we couldn't get back into our room. After three trips from the third floor down to the lobby, we were informed we could switch rooms or ask the front desk attendant to open our door every time we left and returned. The room we switched to was the raunchiest smelling room I have every been in. Ever. Period.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Natalie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stillwater, Oklahoma
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 29, 2014

Great stay. Spent 2 nights there on a weekend of family visits and attending a conference. The room was comfortable and very clean, food was great and coffee was perfect. Loved the Kuerig, microwave and frig all right in the room too for snacks and leftovers. I will definitely use this hotel again.

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank skparsons1611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed January 21, 2014

I have stayed here more times than I can count over the past year (due to business accounts in the area). It is such a refreshing feeling knowing after long days and many driven miles that I am coming here for the night. The staff is always a delight. From the front desk, to the breakfast staff, they are cheerful and welcoming. The property is quiet and close to all the great restaurants. I wouldn't stay anywhere else in or around Joplin - this place is home.

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brittany J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed January 5, 2014

Stayed here the night a small blizzard hit. The next morning the staff took time to call the Missouri and Oklahoma hwy dept to check the road conditions for us. They kept breakfast open later than scheduled and didn't rush checkout so those of us waiting for the storm to ebb could be comfortable. Oh! Bonus: although they have smoking rooms you'd never guess it. Hotel was fresh throughout.

Room Tip: Breakfast is great for the cost if you are hungry, not worth$8.95 if all you want is yogurt and half...
See more room tips
  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gonein321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Providence, Rhode Island
Level Contributor
10 reviews
7 hotel reviews
5 of 5 bubbles Reviewed January 3, 2014

My stay at the Hilton Garden Inn, Joplin, met all my expectations as a traveler. This is my 3rd or 4th experience at a Hilton Garden Inn and I am always assured of a pleasant experience. I am always impressed with the courteous staff and how they are so willing to be as helpful to the traveler as they are able. Special thanks to the housekeeping staff…I arrived very late at night and very tired. I immediately lost my glasses. Couldn't find them anywhere. The next day I alerted the housekeeping staff and later that day the glasses were there on my night table. Thanks to that lady.

  • Stayed December 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank JohnChamberlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Joplin

Property: Hilton Garden Inn Joplin
Address: 2644 E 32nd St, Joplin, MO 64804-4305
Phone Number:
Location: United States > Missouri > Joplin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Joplin
#2 Family Hotel in Joplin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Joplin 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Hilton Garden Inn Joplin Hotel Joplin

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