We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great service”
Review of Steak 'n Shake

Steak 'n Shake
Ranked #66 of 234 Restaurants in Joplin
Cuisines: American, Fast Food
More restaurant details
Restaurant details
Dining options: Late Night, Takeout
Description: Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.
Reviewed November 26, 2013

Had a late night dinner with a large family group. Fast service and everyone got exactly what they ordered and cooked correctly. Milk Shakes are the best and a clean place to eat.

    • Value
    • Atmosphere
    • Service
    • Food
Thank CancunVIP10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (51)
Traveler rating
Traveler type
Time of year
Language

47 - 51 of 51 reviews

Reviewed October 13, 2013

my daughter and I ate here for lunch it had been a while since we had ate here because you never know what you are going to get we have came in before and got seated and then never waited on and we got up and left this happened twice in last year.....that all being said we got seated right away and actually got our drink order right away and the food came quickly and it was delicious the burgers are great here when they are on that is why we take the chance once in a while

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Hillbilly81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2013

This review is about this location only, not to Steak 'n Shake in general. We were at this location Aug 2nd on the return portion of a coast to coast to coast trip. We stopped for an early lunch and expected the usual food and service we had at other locations. WRONG!!! Things started off as usual but went down from there. While waiting(and waiting) for our food it was obvious there was discontent amount the staff. Some manager type guy in a light green shirt was being disrespectful to the serving and kitchen staff. Any properly trained manager knows that conflicts are not resolved where the public can see or hear what is being said.(This guy apparently missed that training class.). My husband said his burger was OK but I made the mistake of ordering their version of a taco salad. The serving size was very small, the lettuce was old and 'rusted', the meat was a dry, tasteless patty. The only thing that made it edible was the dressing and adding pepper, salt and their seasoning salt.(we did not have time to order another one). But the best was yet to come. After paying the bill, we were in our vehicle setting the GPS for the afternoon drive, my husband said someone was standing at the truck door. It was Mr. Manager guy of some type in a light green shirt. He said there was a problem and wanted to know where we sat and if we had paid our bill and had a receipt. WHAT!! My husband showed him the receipt and credit card. He said," oh, sorry, it must have been someone else"!! Sorry manager guy, you already showed you ignorance. If your cashier makes a mistake, you don't insult patrons. We are two retired professionals driving a newer large size truck and did not deserve your stupidity and insult. You are an insult to the Steak 'n Shake name. Most of the employees were young adults who do not deserve to be managed by this person. But they are learning what bad management represents. Hopefully this situation will come to the attention of the district manager(I will do that myself) and action will be taken.
Will this experience prevent us from going to other Steak 'n Shakes -- no way. We went to the one in Las Vegas and had the usual good food and service.(I had a side salad that was fresh and the serving size was larger the entree was in Joplin).

5  Thank Claudia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2017 via mobile
Google Translation

Thank Markus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2016 via mobile
Google Translation

Thank Markus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Steak 'n Shake also viewed

 

Been to Steak 'n Shake? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing