This is my 4th stay at this hotel. I am impressed with the friendliness and professionalism of the staff. The housekeeping supervisor approached me to ask if everything was OK (it was) and this is true of the front desk staff I would see in the evenings, too. Breakfast is good old American breakfast food. Cleanliness is everything I have found in more expensive places. I have seen some complaints in other reviews and can't think they are talking about this place. I have traveled the U.S., Canada, and Europe. I have stayed at 3 star, 4 star, and 5 star hotels (mostly 3 star and 4 star) and consider this their equal. Wish you all as good a time as I have had here.
We are so happy that you have enjoyed all of your stays with us. We really take pride in trying to be the best. I am happy that you enjoyed the breakfast that we have to serve as well. We are hoping to bring waffles back to our list of great breakfast items too. Hope to see you again real soon.
Checked in at 11pm, had to have front desk staff vacuum because there was food, receipts, and dirt on the floor. Bathtub needs to be drenched in bleach to get stains out. Trashcans in the hallway are overflowing with trash. Pool area is trashed. And they do not give enough towels, and don't have extra when you ask.
We are extremely sorry that we did not meet your expectations. It is important to us that we get all feedback about a guests stay, the good and the bad. We will take this information and make the improvements that are needed.I hope that you will give us another chance to win you back as a guest.Please if you are ever back this way get a hold of me directly and I will do all I can to make your stay a more enjoyable one.
Hotel room where small. The bathroom is small when you sit on the toilet your knees hit the door. The beds where by far the worst beds I have ever slept on !!!! I would never stay here again the hotel staff was rude and had an attitude every time we asked a question .
I am so sorry that we did not meet your expectations, and that you felt the staff was rude. On behalf of my entire staff I would like to offer our sincere apologies, and I hope youwill give us another chance to prove that this is not the type of image we normally display.
We have stayed here multiple times and have never been disappointed. The staff was extremely friendly each time we stayed. They have an awesome computer in the lobby for the customers to use. Their indoor pool was open 24 hours a day and they also have a hot-tub. The rooms have been recently updated and look even better. Their continental breakfast was really good as well. There might be better hotels in Joplin, however for the price, you get everything you need at this hotel.
We are so happy to hear that you had another great stay with us. I am glad that you find our staff to be very friendly and that you were able to use the new computer in the lobby.We hope to see you again in the future until then have safe travels.
I stayed here in November 2012 and am back to stay again! This is a nice hotel and the staff is very friendly. Even though it is Saturday night, they honored my coupon from the coupon book I picked up at a rest area. I have stayed here multiple times because it is always so nice.
Thank you for your continued business. I am glad we were able to accommodate you at the coupon rate. We are still working on improvements; so hopefully your next stay will be even nicer and the staff will be even friendlier!