I have been here over a dozen times and it’s hit or miss. The food is usually very good, but you can get there on a day when a menu item is listed as grilled and served deep fried....the explanation “we forgot to change the menu or tell you it was changed when you ordered”. I’m not a fan of deep fried anything, so this was a big error for me. On my last and final visit, I was totally disgusted. A server went to pick up an order and also picked up a few fries from a plate to eat themselves. The fries got inches from the server’s mouth when a kitchen staff person said something. The server put the fries back on the plate and served the order. I was shocked that the kitchen staff didn’t redo the order....not even the fries that were touched and almost eaten. About fifteen minutes later, the same server was eating standing up at a table. They took a handful of food (no utensils were used), put it in their mouth, wiped their hands on their butt and went behind the bar to get drinks. Not once stopping to wash their hands or even use a napkin or towel. They served the drinks and went back to eating....with their hands.
I understand that you can’t control all your staff. The thing that got to me and the reason that I will not be returning is that NOT ONE other employee said a word. I noted that most of the kitchen and bar staff saw the server repeatedly doing unsanitary things but never said a word. It makes me think that that is the norm and also makes me wonder what other sanitary issues are being overlooked and/or tolerated as the norm.
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