Although my one night in this hotel wasn't that bad because of the customer service after my stay, I will never stay here again. The room was decent enough, it was a place to stay close to the capitol for my visit the next day. But I accidentally left a couple clothes in the room and called the hotel the evening I got back home. Their message said they would return my call within 24 hours; that was a Tuesday. On Friday I was finally able to call during "regular business hours" and asked why no one had returned my call. The man told me they never received it but somehow they knew what room I had been in and the clothing items without me telling him. Nevertheless, I gave him my address and he said it would be mailed out that day. I shouldn't have gotten so excited because after an entire week of waiting for my package, I called the following Monday (almost 2 weeks from my original call). The guy I spoke to this time told me he would check to see why I hadn't received my packaged yet, acknowledged that it shouldn't take over a week, and someone would call me right back with a tracking number. So I waited and waited...I'm still waiting for someone to call me back! Lucky for me I finally received my package that Thursday but it said it hadn't been mailed out until that Monday. Therefore, they lied to me multiple times and had I not persisted, I probably would have never received my clothes. I understand I'm the one who left my personal items but if I'm paying for a service, I shouldn't need to wait 3 weeks and worst of all, no follow-up about the progress.
- Official Description (provided by the hotel):
- Visit Missouri's capital city and experience its rich history and great entertainment options. Enjoy first-class accommodations in recently renovated guest rooms appointed with all the comforts of home, including wireless Internet access, luxurious new bedding, and USA Today available complimentary Monday through Friday. With six room types to choose from, you'll find the ideal accommodations to meet your needs - whether you're in town for business or leisure. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Orbitz, Priceline, Hotwire, Cancelon and getaroom.com so you can book your Capitol Plaza Hotel & Convention Center Jefferson City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Capitol Plaza Jefferson City