The hotel is in a beautiful setting. The bungalows are acceptable, clean and welcoming. There were 42 guests in the hotel (it houses more than 100,) we paid for a room with a view to the ocean front. We were given a unit facing a nice little garden. When we finally got to the "room with a view" there was no hot water. We registered a complaint but we did not have hot water for 3 straight days!!!
At the restaurant we were seated next to 10 noisy people. This was anoying because nobody else was in the room. After asking to be moved, we were seated next to the kitchen, we could hear all the talk among the cooks and waiters. At the bar, alcohol was served to the wrong person (thank God nobody was allergic!)
These are few examples of the poor service we got. Nobody took responsibility and when, finally, the third day, we were contacted by the "room manager" he excused himself by saying he had been away. The personel, though very nice and courteous, was VERY POORLY TRAINED!
It is very annoying to pay 5 star hotel prices and receive 1 star service. I would not recommend this hotel to anybody. It was a bad experience over all.
- Official Description (provided by the hotel):
- Hotel Paracas, A Luxury Collection Resort, Paracas is a part of Starwood Hotel and Resort's collection of outstanding luxury resorts. Guests staying at our high-end beach resort in Paracas, Peru enjoy a fantastic location overlooking Paracas Bay and near Paracas History Museum. ... more less
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- Also Known As:
- Hotel Paracas, a Luxury Collection Paracas