When we arrived in our room, there was urine in our toilet and on the rim under the seat. The bed was not made and the entire room smelled musty and like urine. I was afraid to walk around barefoot, as after only 30-45 minutes my feet were black. The buildings are about 30 years old, but if I didn't know better, I would guess they were about 50-60 years old, based on the smell, filth, and decor. On the day before our departure, we returned to our room that afternoon to find a note from the front desk clerk, Sherri, and I quote: "...we had your room down for checkout this morning, our housekeeping staff went in to clean the room and went into the kitchen and found some pop in the refrigerator, they took a couple of bottles and then left the room not knowing that you still were occupying the room." If they came in to clean, how did they not know we were still there? All of our belongings were in the room, so apparently they came in to raid the fridge and then left. We also caught this same housekeeping group having a smoke break on the patio of the room they were supposed to be cleaning next door. When we raised concern to the manager, Brittany Hunter, she shrugged her shoulders and said sorry. She did offer to move us to a new room, but we declined as we were leaving the next morning. When we called the General Manager, Tom Hill, he seemed upset that we had bothered him with this kind of nonsense. By the way, we were only there for 2 1/2 days. The entire experience was a nightmare and we will never return to this resort.
- Official Description (provided by the hotel):
- Hugging the shores of sparkling Table Rock Lake, Westgate Branson Lakes Resort is a Branson, MO hotel that features dazzling lake views and a wide variety of watersports for the whole family such as boating, fishing, waterskiing, parasailing or just relaxing in the warm waters on a sunny day. ... more less
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- Also Known As:
- Westgate Emerald Pointe Hotel Hollister
- Westgate Emerald Pointe Hollister
- Westgate Branson Lakes Resort MO - Hollister